<h2>Add an Automated Customer Support Ticket System</h2>
<p><span style="font-weight: 400">WSDesk is the most powerful and feature-rich support helpdesk and Customer Support Ticket System.</span></p>
<p><span style="font-weight: 400">Integrate WSDesk with your WooCommerce site to offer your users a remarkable customer support experience. All of your users’ emails, questions, problems, and suggestions can be successfully converted into trackable tickets with the help of WSDesk. </span></p>
<p><span style="font-weight: 400">It also integrates seamlessly with OpenAI ChatGPT and enables customer support agents to reply promptly to customer queries by auto-generating contextually relevant responses, checking the answers for grammatical errors, and converting them to a business tone. To get started, simply install the software and run the setup wizard.</span></p>
<h2><strong>Features</strong></h2>
<h3><strong>Tickets and agents</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tag and assign tickets automatically</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Categorize your tickets into statuses like pending, solved, and unsolved, and add tags</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Close tickets automatically after inactivity</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create agent supervisor accounts</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Use Google OAuth or IMAP to automatically create tickets from emails, build customized ticket submission forms, spam filtering, email blocking, triggers, automation, and more</span></li>
</ul>
<h3><strong>Communications</strong></h3>
<ul>
<li>Alert agents to new tickets and unresolved tickets needing attention</li>
<li>Configure email alerts</li>
<li>Configure triggers</li>
<li>Create canned responses to reply to frequently asked questions (FAQ)</li>
</ul>
<h3><strong>Track support performance</strong></h3>
<ul>
<li>Track your support performance with agent ratings and ticket reports</li>
<li>Use performance data to improve your customer support</li>
</ul>
<h3><strong>Privacy and security</strong></h3>
<ul>
<li>Completely control the privacy and security of your customer and support data</li>
<li>Save your data on your website—unlike some SaaS helpdesk options that host your data</li>
</ul>
<h3>Unlimited agent profiles and tickets</h3>
<p><span style="font-weight: 400">There are no limitations on agent profiles or tickets with WSDesk. You are free to manage an unlimited number of tickets and make an unlimited number of agent profiles.</span></p>
<p><img class="alignnone wp-image-18734000726772 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-1-2.png" alt="WSDesk Unlimited Tickets" width="1894" height="840" /></p>
<h3>An AJAX-based interface that is both simple and dynamic</h3>
<p><span style="font-weight: 400">Support agents can easily use the entire interface of WSDesk without having to refresh the page because of the AJAX-based interface. You may speed up and optimize your customer service by using features like bulk updating ticket statuses, merging of tickets, ticket search and filtering, customized ticket views, and quick settings for tickets.</span></p>
<p><img class="alignnone wp-image-18734000726785 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/ezgif-4-500bf98c96.gif" alt="WSDesk - Ajax Based Interface" width="1166" height="528" /></p>
<h3>Custom ticket views for better accessibility by agents</h3>
<p><span style="font-weight: 400">For easier access by agents, you can create and use customized ticket views. Agents can easily sort through required emails without wasting time. Custom ticket views can be made depending on a variety of criteria, including agents, users, labels, ticket tags, sent emails, ticket status, tickets only received through forms or emails, and much more.</span></p>
<p><img class="alignnone wp-image-18734000726784 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-2-1.png" alt="WSDesk - Custom Ticket Views" width="1662" height="838" /></p>
<h3><b>Automated Replies Can Be Sent With OpenAI ChatGPT Integration</b></h3>
<p><span style="font-weight: 400">Using AI in your help desk is a great way to impress your customers and support agents at all times. WSDesk’s ChatGPT integration guarantees that all customer service interactions are handled in a quick, businesslike manner. It generates knowledgeable and fitting auto-responses, checks for grammatical issues before responding to customers’ inquiries, and converts the replies into a business style.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663086" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-2.gif" alt="Automated Replies Can Be Sent With OpenAI ChatGPT Integration" width="810" height="528" /></p>
<h3><b>Set up automatic actions depending on different triggers and conditions</b></h3>
<p><span style="font-weight: 400">You can use triggers to build automated support workflows for your agents. Triggers are activated in response to certain events and carry out predetermined actions, such as sending an email alert to agents whenever a new ticket is created, closing pending tickets that have been open for longer than a specific number of days, sending support agents notifications for long-pending tickets, and closing tickets automatically. You can configure as many Triggers as you wish using WSDesk.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663095" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003130.839.png" alt="Set up automatic actions depending on different triggers and conditions" width="980" height="847" /></p>
<h3>Use Google Chat to trigger ticket alerts to agents</h3>
<p>You can use Google Chat to keep your support agents informed about every ticket generated. The plugin will send a personalized Google Chat message to the agents as an immediate alert if a certain activity, such as updating a ticket, occurs.</p>
<h3><img class="alignnone wp-image-18734000726782 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Trigger-Custom-Messages-to-Agents-via-Google-Chat-2.png" alt="" width="1366" height="577" /></h3>
<h3>Convert your emails to tickets</h3>
<p><span style="font-weight: 400">Your unanswered emails can be turned into tickets using Google OAuth or IMAP if you have a specialized email address for your domain. After emails have been imported into WSDesk, you can delete them. Additionally, users receive an email anytime a ticket is submitted. As an alternative to logging into your website and submitting a support form response, customers can also respond to emails directly.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663098" src="https://woocommerce.com/wp-content/uploads/2022/08/E-Mail-‹-Demo-Site-—-WordPress-5.png" alt="Convert your emails to tickets" width="980" height="276" /></p>
<h3>Rich text and pre-written canned responses</h3>
<p><span style="font-weight: 400">Your responses will be significantly quicker if there is a default answer for questions that all support agents may use. For frequently asked questions, WSDesk allows you to customize and save “canned responses,” or instant reply templates. QuillJS is also integrated with WSDesk, giving agents a variety of rich text formatting options as they compose ticket responses. You can also refresh the tickets from the individual ticket page.</span></p>
<p><img class="aligncenter wp-image-18734002663113 size-full" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-stage-—-WordPress.png" alt="WSDesk - Canned Responses" width="1688" height="805" /></p>
<h3>Comprehensive reports and analysis</h3>
<p><span style="font-weight: 400">The plugin creates customized agent reports, date-based reports for tickets, customer satisfaction survey reports, reports on ticket resolution, and reports based on ticket tags and ticket resolution time for analysis.</span></p>
<p><img class="alignnone wp-image-18734000726779 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Untitled-design-10-1.png" alt="WSDesk - Support Desk Reports " width="1414" height="2000" /></p>
<h3>Use Agent Satisfaction Scores to evaluate agent performance</h3>
<p><span style="font-weight: 400">The Agent Satisfaction Score can be used by store administrators to evaluate each agent’s productivity. This rating is determined using the satisfaction survey, which can be automatically sent using a basic trigger.</span></p>
<p><img class="alignnone wp-image-18734000726778 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-stage23.elula-dev.com-2021.12.07-19_00_40-3.png" alt="WSDesk - Satisfaction Score" width="847" height="489" /></p>
<h3>Tickets and plugin settings can be backed up and restored</h3>
<p><span style="font-weight: 400">Easily backup your active tickets, plugin settings, and preference information to an XML file to save it. The XML file can be used to recover data. This approach is beneficial if you are changing domains and want to keep all of your open tickets and your current WSDesk configurations.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663123" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003621.207.png" alt="Tickets and plugin settings can be backed up and restored" width="980" height="868" /></p>
<h3>Closely integrated with WooCommerce</h3>
<p><span style="font-weight: 400">You may access the total number of orders, order number, and total purchase amount data from the customer’s ticket data. To establish triggers and ticket fields, the products from your WooCommerce store are pre-populated.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663134" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-11.png" alt="Closely integrated with WooCommerce" width="980" height="604" /></p>
<h3>Advanced customizations</h3>
<p>WSDesk has many useful features that allow a high level of customization. deep links, custom redirection URLs, support for many file extensions, export to CSV files for data analysis, integration with contact forms and gravity forms, WPML compatibility, and much more are among these features.</p>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 7.1.8</p>

WSDesk – Helpdesk & Customer Support Ticket System

<p>Add an automated customer support ticket system with the WSDesk – Helpdesk & Customer Support Ticket System plugin.</p>

<h2><b>WooCommerce OTP Login and Registration</b></h2>
<p><span style="font-weight: 400">Hide your default login form and let customers log in with their mobile phone number through an OTP. This eliminates the need for passwords and usernames, allowing users to log in or register by only using their phone numbers. </span></p>
<p><span style="font-weight: 400">Customers will receive an OTP (one-time password) on their phone numbers to log in or register at the store. WooCommerce 2FA plugin helps you secure your website from brute force attacks and spam login attempts.</span></p>
<p><span style="font-weight: 400">The WooCommerce login before checkout plugin allows you to display a login form at the checkout page to force users to create an account or login before checkout.</span></p>
<p><span style="font-weight: 400">The WooCommerce OTP Login and Registration plugin offers enhanced security for user accounts by implementing two-factor authentication via one-time passwords (OTP). This feature strengthens login and registration processes, reducing the risk of unauthorized access and ensuring customer data remains protected. Additionally, it enhances user experience by streamlining the authentication process without compromising security.</span></p>
<h3><strong>Features List:</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Enable registration & login with a phone number on your store</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add WooCommerce two-factor authentication to your website.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Verification with OTP</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable force login authentication before checkout</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Option to hide old login form</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">User information is saved in the WooCommerce users section</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict to specific countries</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Existing users can log in with a phone number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the color and t</span><span style="font-weight: 400">e</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Two Factor Authentication</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Mobile responsive</span></li>
<li>Hide checkout form until user login (Classic Checkout only) <strong>NEW</strong></li>
</ul>
<div class="woo-sc-box normal" style="background-color: #beecba">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3><b>Login with Phone Number Using OTP</b></h3>
<p><span style="font-weight: 400">The WooCommerce OTP login plugin allows users to easily log in by using their mobile number. Enter your number and an OTP will be sent to the phone number. Verify the OTP code and log in to the website with just your phone number.</span></p>
<p><img class="aligncenter wp-image-18734002651677 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/Allow-customers-to-login-with-a-phone-number.webp" alt="Login with Phone Number Using OTP" width="855" height="814" /></p>
<h3><b>Allow Customers to Register with a Phone Number</b></h3>
<p><span style="font-weight: 400">Customers can easily register on your store by using the WooCommerce registration with the phone number plugin. After you have verified the OTP, a popup will appear. Click on “Register as New User” and enter the email address for your account.</span></p>
<p><img class="aligncenter wp-image-18734002651678 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image4-2.png" alt="Allow Customers to Register with a Phone Number" width="701" height="389" /></p>
<h3><b>Existing Users can Log In Using Mobile Phone Number</b></h3>
<p><span style="font-weight: 400">The WooCommerce Login with Mobile plugin allows previously registered users to link email addresses with phone numbers. This makes it easy for existing users to log in using phone numbers. Once OTP is verified, a popup will appear. Click on the “Link Phone to Existing Account” and enter details.</span></p>
<p><img class="aligncenter wp-image-18734002651679 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image3-1.png" alt="Existing Users can Log In Using Mobile Phone Number" width="634" height="416" /></p>
<h3><b>Hide the Default Login Form</b></h3>
<p><span style="font-weight: 400">WooCommerce login with mobile number plugin enables admin to hide their old login form on the login page, giving customers only a mobile login/registration option.</span></p>
<p><img class="aligncenter wp-image-18734002651680 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image7-2.png" alt="Hide the Default Login Form" width="778" height="336" /></p>
<h3><b>User Information Saved in Users Section</b></h3>
<p><span style="font-weight: 400">Once the customer has entered their mobile number, the WooCommerce OTP login plugin saves the login credentials in the user’s section. This saves time for the customer when they attempt to log in the next time.</span></p>
<p><img class="aligncenter wp-image-18734002651681 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image1.png" alt="User Information Saved in Users Section" width="747" height="417" /></p>
<h3><b>Customize the color & text of the phone login button</b></h3>
<p><span style="font-weight: 400">To improve the user experience you can also customize the color and text of the mobile login button according to your website theme and personal preferences.</span></p>
<p><img class="aligncenter wp-image-18734002651682 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image5-1.png" alt="Customize the color & text of the phone login button" width="739" height="330" /></p>
<h3><b>Restrict to Specific Countries</b></h3>
<p><span style="font-weight: 400">WooCommerce OTP plugin empowers you to restrict the login with phone number functionality to specific countries depending on your location and intended audience.</span></p>
<p><img class="aligncenter wp-image-18734002651683 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image6-1.png" alt="Restrict to Specific Countries" width="834" height="343" /></p>
<h3><b>Choose from Three SMS Gateways</b></h3>
<p><span style="font-weight: 400">Store owners can choose between three leading SMS gateway services Firebase, Twilio, and MSG91. You can choose the right service that suits your customer base and geographical location.</span></p>
<p><img class="aligncenter wp-image-18734003433938 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/2024-03-20_13-04-37-1.png" alt="Choose from Three SMS Gateways" width="681" height="138" /></p>
<h3><b>Enable force login before checkout</b></h3>
<p><span style="font-weight: 400">The WooCommerce login before checkout forces users to log in before they checkout. The plugin automatically fetches all the customer information when they log in from the checkout page.</span></p>
<p><img class="aligncenter wp-image-18734002651685 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image2-2.png" alt="Enable force login before checkout" width="781" height="614" /></p>
<h3><b>Mobile responsive</b></h3>
<p><span style="font-weight: 400">Being mobile responsive, this extension offers a seamless mobile-ready experience to the customer with a faster response rate and more secure login. Customers can access their accounts with just a few taps.</span></p>
<h3><b>Benefits of Using the WooCommerce OTP Plugin</b></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Easy & fast user registration for customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Users can register and log in directly with their phone numbers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Avoids spam user registration on your website</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Saves customers time</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Users can log in without remembering their user ID and Password</span></li>
</ul>
<h2>Compatibility</h2>
<p>Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:</p>
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Bakery</li>
</ul>
<h3>Also Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layouts</li>
</ul>
<h3><strong>How to Get Started</strong></h3>
<ol>
<li>Purchase <strong>Registration & Login with Mobile Phone Number</strong> from WooCommerce.com.</li>
<li>Download and install the extension.</li>
<li>Activate the extension.</li>
<li>Go to the <strong>WooCommerce > Settings> Login with phone</strong> tab to enable and configure the settings.</li>
<li>Read the full installation guide <a href="https://woocommerce.com/document//registration-login-with-mobile-phone-number/">here</a>.</li>
</ol>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.2</p>
<p> </p>
<table class="borderless">
<tbody>
<tr>
<td><img class="alignnone wp-image-18734002262567" src="https://woocommerce.com/wp-content/uploads/2014/08/unnamed-1.png?w=320" alt="WooCommerce Login with Phone - documentation" width="120" height="105" /></td>
<td>
<h2>Documentation</h2>
<p>Looking for assistance? Check out the extensive documentation for a complete understanding of the WooCommerce OTP Login plugin.</p>
<h4><a href="https://woocommerce.com/document/registration-login-with-mobile-phone-number/" target="_blank" rel="noopener">View documentation</a></h4>
</td>
</tr>
</tbody>
</table>
<table class="borderless">
<tbody>
<tr>
<td><img class="alignnone wp-image-18734002262567" src="https://fmablog.fmeaddons.com/wp-content/uploads/2023/10/Questions-and-Support.png" alt="woocommerce FmeAddons Support" width="120" height="105" /></td>
<td>
<h2>Questions and Support</h2>
<p>For Questions and Support: If you have inquiries before making a purchase or require assistance, don’t hesitate to contact our support team.</p>
<p><a href="mailto:support@fmeaddons.com">Send email</a></td>
</tr>
</tbody>
</table>

Registration & Login with Mobile Phone Number

<p>Enable WooCommerce 2FA by allowing users to log in and register with a mobile phone number with an OTP (One Time Password). Provide your customers with an easy and secure login method with the WooCommerce registration with the phone number plugin.</p>

WSDesk – Helpdesk & Customer Support Ticket System vs Registration & Login with Mobile Phone Number