<h2>Add an Automated Customer Support Ticket System</h2>
<p><span style="font-weight: 400">WSDesk is the most powerful and feature-rich support helpdesk and Customer Support Ticket System.</span></p>
<p><span style="font-weight: 400">Integrate WSDesk with your WooCommerce site to offer your users a remarkable customer support experience. All of your users’ emails, questions, problems, and suggestions can be successfully converted into trackable tickets with the help of WSDesk. </span></p>
<p><span style="font-weight: 400">It also integrates seamlessly with OpenAI ChatGPT and enables customer support agents to reply promptly to customer queries by auto-generating contextually relevant responses, checking the answers for grammatical errors, and converting them to a business tone. To get started, simply install the software and run the setup wizard.</span></p>
<h2><strong>Features</strong></h2>
<h3><strong>Tickets and agents</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tag and assign tickets automatically</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Categorize your tickets into statuses like pending, solved, and unsolved, and add tags</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Close tickets automatically after inactivity</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create agent supervisor accounts</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Use Google OAuth or IMAP to automatically create tickets from emails, build customized ticket submission forms, spam filtering, email blocking, triggers, automation, and more</span></li>
</ul>
<h3><strong>Communications</strong></h3>
<ul>
<li>Alert agents to new tickets and unresolved tickets needing attention</li>
<li>Configure email alerts</li>
<li>Configure triggers</li>
<li>Create canned responses to reply to frequently asked questions (FAQ)</li>
</ul>
<h3><strong>Track support performance</strong></h3>
<ul>
<li>Track your support performance with agent ratings and ticket reports</li>
<li>Use performance data to improve your customer support</li>
</ul>
<h3><strong>Privacy and security</strong></h3>
<ul>
<li>Completely control the privacy and security of your customer and support data</li>
<li>Save your data on your website—unlike some SaaS helpdesk options that host your data</li>
</ul>
<h3>Unlimited agent profiles and tickets</h3>
<p><span style="font-weight: 400">There are no limitations on agent profiles or tickets with WSDesk. You are free to manage an unlimited number of tickets and make an unlimited number of agent profiles.</span></p>
<p><img class="alignnone wp-image-18734000726772 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-1-2.png" alt="WSDesk Unlimited Tickets" width="1894" height="840" /></p>
<h3>An AJAX-based interface that is both simple and dynamic</h3>
<p><span style="font-weight: 400">Support agents can easily use the entire interface of WSDesk without having to refresh the page because of the AJAX-based interface. You may speed up and optimize your customer service by using features like bulk updating ticket statuses, merging of tickets, ticket search and filtering, customized ticket views, and quick settings for tickets.</span></p>
<p><img class="alignnone wp-image-18734000726785 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/ezgif-4-500bf98c96.gif" alt="WSDesk - Ajax Based Interface" width="1166" height="528" /></p>
<h3>Custom ticket views for better accessibility by agents</h3>
<p><span style="font-weight: 400">For easier access by agents, you can create and use customized ticket views. Agents can easily sort through required emails without wasting time. Custom ticket views can be made depending on a variety of criteria, including agents, users, labels, ticket tags, sent emails, ticket status, tickets only received through forms or emails, and much more.</span></p>
<p><img class="alignnone wp-image-18734000726784 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-2-1.png" alt="WSDesk - Custom Ticket Views" width="1662" height="838" /></p>
<h3><b>Automated Replies Can Be Sent With OpenAI ChatGPT Integration</b></h3>
<p><span style="font-weight: 400">Using AI in your help desk is a great way to impress your customers and support agents at all times. WSDesk’s ChatGPT integration guarantees that all customer service interactions are handled in a quick, businesslike manner. It generates knowledgeable and fitting auto-responses, checks for grammatical issues before responding to customers’ inquiries, and converts the replies into a business style.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663086" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-2.gif" alt="Automated Replies Can Be Sent With OpenAI ChatGPT Integration" width="810" height="528" /></p>
<h3><b>Set up automatic actions depending on different triggers and conditions</b></h3>
<p><span style="font-weight: 400">You can use triggers to build automated support workflows for your agents. Triggers are activated in response to certain events and carry out predetermined actions, such as sending an email alert to agents whenever a new ticket is created, closing pending tickets that have been open for longer than a specific number of days, sending support agents notifications for long-pending tickets, and closing tickets automatically. You can configure as many Triggers as you wish using WSDesk.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663095" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003130.839.png" alt="Set up automatic actions depending on different triggers and conditions" width="980" height="847" /></p>
<h3>Use Google Chat to trigger ticket alerts to agents</h3>
<p>You can use Google Chat to keep your support agents informed about every ticket generated. The plugin will send a personalized Google Chat message to the agents as an immediate alert if a certain activity, such as updating a ticket, occurs.</p>
<h3><img class="alignnone wp-image-18734000726782 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Trigger-Custom-Messages-to-Agents-via-Google-Chat-2.png" alt="" width="1366" height="577" /></h3>
<h3>Convert your emails to tickets</h3>
<p><span style="font-weight: 400">Your unanswered emails can be turned into tickets using Google OAuth or IMAP if you have a specialized email address for your domain. After emails have been imported into WSDesk, you can delete them. Additionally, users receive an email anytime a ticket is submitted. As an alternative to logging into your website and submitting a support form response, customers can also respond to emails directly.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663098" src="https://woocommerce.com/wp-content/uploads/2022/08/E-Mail-‹-Demo-Site-—-WordPress-5.png" alt="Convert your emails to tickets" width="980" height="276" /></p>
<h3>Rich text and pre-written canned responses</h3>
<p><span style="font-weight: 400">Your responses will be significantly quicker if there is a default answer for questions that all support agents may use. For frequently asked questions, WSDesk allows you to customize and save “canned responses,” or instant reply templates. QuillJS is also integrated with WSDesk, giving agents a variety of rich text formatting options as they compose ticket responses. You can also refresh the tickets from the individual ticket page.</span></p>
<p><img class="aligncenter wp-image-18734002663113 size-full" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-stage-—-WordPress.png" alt="WSDesk - Canned Responses" width="1688" height="805" /></p>
<h3>Comprehensive reports and analysis</h3>
<p><span style="font-weight: 400">The plugin creates customized agent reports, date-based reports for tickets, customer satisfaction survey reports, reports on ticket resolution, and reports based on ticket tags and ticket resolution time for analysis.</span></p>
<p><img class="alignnone wp-image-18734000726779 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Untitled-design-10-1.png" alt="WSDesk - Support Desk Reports " width="1414" height="2000" /></p>
<h3>Use Agent Satisfaction Scores to evaluate agent performance</h3>
<p><span style="font-weight: 400">The Agent Satisfaction Score can be used by store administrators to evaluate each agent’s productivity. This rating is determined using the satisfaction survey, which can be automatically sent using a basic trigger.</span></p>
<p><img class="alignnone wp-image-18734000726778 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-stage23.elula-dev.com-2021.12.07-19_00_40-3.png" alt="WSDesk - Satisfaction Score" width="847" height="489" /></p>
<h3>Tickets and plugin settings can be backed up and restored</h3>
<p><span style="font-weight: 400">Easily backup your active tickets, plugin settings, and preference information to an XML file to save it. The XML file can be used to recover data. This approach is beneficial if you are changing domains and want to keep all of your open tickets and your current WSDesk configurations.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663123" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003621.207.png" alt="Tickets and plugin settings can be backed up and restored" width="980" height="868" /></p>
<h3>Closely integrated with WooCommerce</h3>
<p><span style="font-weight: 400">You may access the total number of orders, order number, and total purchase amount data from the customer’s ticket data. To establish triggers and ticket fields, the products from your WooCommerce store are pre-populated.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663134" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-11.png" alt="Closely integrated with WooCommerce" width="980" height="604" /></p>
<h3>Advanced customizations</h3>
<p>WSDesk has many useful features that allow a high level of customization. deep links, custom redirection URLs, support for many file extensions, export to CSV files for data analysis, integration with contact forms and gravity forms, WPML compatibility, and much more are among these features.</p>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 7.1.8</p>

WSDesk – Helpdesk & Customer Support Ticket System

<p>Add an automated customer support ticket system with the WSDesk – Helpdesk & Customer Support Ticket System plugin.</p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

WSDesk – Helpdesk & Customer Support Ticket System vs Help Scout Integration