<h1><strong>Connect your WooCommerce Store with Zendesk</strong></h1>
<p><strong>Zendesk Ticket Manager</strong> for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.</p>
<p>Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.</p>
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
<p><strong>Zendesk Ticket Manager </strong>can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:</p>
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
<p><strong>Customers</strong> will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.</p>
<p><strong>Store admins</strong> will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.</p>
<p>You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.</p>
<p>You can interact with your customers more efficiently and conveniently with <strong>Zendesk Ticket Manager </strong>for WooCommerce<strong>.</strong></p>
<p><strong>Zendesk support team </strong>can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.</p>
<p><strong>Requirements</strong></p>
<p>Minimum PHP version: 7.0</p>
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Zendesk Ticket Manager

<p>The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.</p>

<div class="woo-sc-box info">This extension is compatible with High-Performance Order Storage (HPOS) and WordPress Multisite.</div>
<p>Does your WooCommerce store sell customized or personalized physical or digital products? Do you need additional information from your customers To complete custom orders? You need <strong>All in One Files Upload</strong>.</p>
<p>This extension allows customers to upload image, document, audio, and video files in the following formats:</p>
<ul>
<li>.DOC</li>
<li>.DOCX</li>
<li>.GIF</li>
<li>.ICO</li>
<li>.JPEG</li>
<li>.JPG</li>
<li>.MOV</li>
<li>.MP3</li>
<li>.MP4</li>
<li>.PDF</li>
<li>.PNG</li>
<li>.SVG</li>
<li>.WEBM</li>
<li>.WMV</li>
<li>.XLS</li>
<li>.XLSX</li>
</ul>
<p>Customers can upload files on product pages and then add them to their carts. When customers upload files, they can also submit notes with additional details or explanations related to their orders. Admins can set restrictions on file types, file notes, and maximum file sizes in MB or KB, and make uploading files a requirement. Admins can set and add fees to charge for file uploads.</p>
<h2>Benefits</h2>
<p><strong>All in One Files Upload for WooCommerce</strong><span data-preserver-spaces="true"> increases the quality of products with customization or personalization options. Having visual or written specifications from clients helps you create products that match client requests.</span></p>
<p><span data-preserver-spaces="true">If the client uploads something unclear, you can contact them for more information or provide a mockup of the product before creating it.</span></p>
<p><span data-preserver-spaces="true">With shared client images and instructions, you can increase customer satisfaction and avoid returns.</span></p>
<h2>Features</h2>
<ul>
<li>Allow customers to upload custom images, documents, audio, and video files on product pages</li>
<li>Option to allow customers to upload notes to add instructions, questions, or clarifications</li>
<li>Option to require file uploads with specific products</li>
<li>Option to restrict file size or file type</li>
<li>Option to charge a fee for file uploads</li>
<li>Customers can add the upload file fee to their carts when they purchase the product</li>
<li>Option to add a popup tooltip on the product page for user information</li>
<li>Options to display uploaded files in the cart and at checkout</li>
<li>Options to customize button text, extension text, labels</li>
</ul>
<h2>Add uploadable file permissions to your products</strong></h2>
<p>From your store’s WP Admin dashboard, navigate to <em>Settings > Products > Upload Files Setting > Product Data</em>, then enable Product Level settings and create file upload settings.</p>
<p>Setting options include:</p>
<ul>
<li>Add file type</li>
<li>Size Type (KB or MB)</li>
<li>Size</li>
<li>Dimensions (for images)</li>
<li>Determine if you require the upload file field</li>
<li>Define the price of uploading files where applicable</li>
<li>Enable or disable notes</li>
</ul>
<p>You can add as many file types as you need by clicking the <strong>Add New File Type</strong> button.</p>
<p>If you add a file type in error or want to remove one later, you can click the Delete (trash can) icon and delete the row.</p>
<p><img class="wp-image-18734000116215 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/allinone-product.png" alt="" width="1871" height="793" /></p>
<p><img class="wp-image-9014137 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-3-1.png" alt="" width="1272" height="504" /></p>
<h2>Front-end view of products:</h2>
<p>With settings defined, the front-end view appears as below. It shows users what file types they can upload with the product, the maximum file size, the cost to upload files where applicable, and how to add a file note. Fees for file uploads are added to the cart as an additional purchase.</p>
<p><img class="wp-image-9014138 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-4-1.png" alt="" width="1343" height="841" /></p>
<h2>Cart page with added files:</h2>
<p>The admin can display the file name and graphic icon of the uploaded file or the file name and a Click Link button to go to the file.</p>
<p>The following screenshot shows the file name and graphic icon. It also shows the cost of the file upload if a fee is charged.</p>
<p><img class="wp-image-9014139 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-5-1.png" alt="" width="1357" height="805" /></p>
<h2>Cart after added files with only links displayed:</h2>
<p>The following screenshot shows the file name and a Click Link button to go to the file. It also shows the cost of the file upload if a fee is charged.</p>
<p><img class="wp-image-9014140 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-6-1.png" alt="" width="1379" height="813" /></p>
<h2>Thank you page:</h2>
<p><img class="wp-image-9014141 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-7-1.png" alt="" width="1387" height="677" /></p>
<h2>Order back-end page</h2>
<p>On the Order page in the back-end, admins can see uploaded files and download them to prepare custom orders.</p>
<p><img class="wp-image-18734000127113 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/screenshot-localhost-2022.02.25-17_53_48.png" alt="" width="1292" height="1044" /></p>
<h2>Settings and options</h2>
<p>Once the extension installed and actived, navigate to <em>WooCommerce > Upload Files Settings > Files Upload Addon for WooCommerce</em> in your WP Admin dashboard. Under General Settings, enable the extension by clicking Yes.</p>
<p>In the same dashboard, you can also choose to:</p>
<ul>
<li>Show file link or file</li>
<li>Show file note</li>
<li>Change the Add to Cart button text</li>
<li>Set file upload label text</li>
<li>Enable or disable the tooltip</li>
<li>Set tooltip position</li>
</ul>
<p><img class="wp-image-18734000116216 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/allinone-settings.png" alt="" width="1594" height="1767" /></p>
<h3>Compatibility</h3>
<p>This extension is compatible with many popular themes, and page builders, such as:</p>
<ul>
<li>Elementor Builder</li>
<li>WPBakery Builder</li>
<li>Divi Builder</li>
<li>Storefront Theme</li>
<li>Enfold Theme</li>
<li>Avada Theme</li>
<li>Woodmart Theme</li>
<li>Divi Theme</li>
<li>Flatsome Theme</li>
<li>Porto Theme</li>
<li>Xstore Theme</li>
<li>Shopkeeper</li>
</ul>
<h3>Extension translation</h3>
<p>The extension provides a user-friendly POT language file for easy translation into multiple languages.</p>

All in One Files Upload

<p>Allow customers to upload images and instructions for customizable products.</p>

Zendesk Ticket Manager vs All in One Files Upload