<h1><strong>Connect your WooCommerce Store with Zendesk</strong></h1>
<p><strong>Zendesk Ticket Manager</strong> for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.</p>
<p>Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.</p>
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
<p><strong>Zendesk Ticket Manager </strong>can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:</p>
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
<p><strong>Customers</strong> will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.</p>
<p><strong>Store admins</strong> will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.</p>
<p>You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.</p>
<p>You can interact with your customers more efficiently and conveniently with <strong>Zendesk Ticket Manager </strong>for WooCommerce<strong>.</strong></p>
<p><strong>Zendesk support team </strong>can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.</p>
<p><strong>Requirements</strong></p>
<p>Minimum PHP version: 7.0</p>
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Zendesk Ticket Manager

<p>The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.</p>

<h2><b>Allow Customers to Chat on Their Preferred Platform</b></h2>
<p>Modern shoppers expect fast, familiar communication, not contact forms and delayed email replies. Chat Buttons for WooCommerce lets your customers reach you on the platforms they already use and trust. From WhatsApp and Instagram to Facebook Messenger, Telegram, SMS, and beyond, your store becomes instantly accessible across 12 integrated channels.</p>
<p>Whether it’s a quick product question or a time-sensitive support request, customers can connect with you in a single click. By unifying all your communication options into one sleek widget, you make conversations faster, easier to manage, and far more likely to convert.</p>
<h2><b>Features of Chat Buttons for WooCommerce</b></h2>
<ul>
<li>Support 12 integrated chat platforms:
<ul>
<li>WhatsApp</li>
<li>Instagram</li>
<li>Facebook</li>
<li>Messenger</li>
<li>Telegram</li>
<li>Viber</li>
<li>Line</li>
<li>WeChat</li>
<li>TikTok</li>
<li>SMS</li>
<li>Phone Call</li>
<li>Email</li>
<li>Contact Form</li>
</ul>
</li>
<li>Display the chat widget on specific pages, products, or URLs for targeted customer engagement</li>
<li>Choose widget placement from four screen positions:
<ul>
<li>Bottom right</li>
<li>Bottom left</li>
<li>Top right</li>
<li>Top left</li>
</ul>
</li>
<li>Adjust placement with horizontal and vertical pixel offsets from screen edges</li>
<li>Enable drag-and-drop repositioning so visitors can move the widget to their preferred spot</li>
<li>Select from built-in icon libraries (Lucide, Dashicons) or upload a fully custom icon</li>
<li>Choose from solid, glass, or transparent panel styles to match your store branding</li>
<li>Display chat options as icon only, text only, or icon with description</li>
<li>Arrange chat buttons in list, grid, or mobile app tile layouts</li>
<li>Customize all chat panel colors, including background, title, description, and widget text</li>
<li>Add multi-agent support for WhatsApp with individual avatars, names, titles, and availability hours</li>
<li>Set pre-filled messages for WhatsApp, Telegram, Viber, Line, and SMS</li>
<li>Include a built-in contact form with custom email templates and field labels</li>
</ul>
<h2><b>Connect with Customers Across 12 Chat Platforms</b></h2>
<p>Every customer has a preferred way to communicate. Some rely on WhatsApp, others use Instagram or Telegram, and many simply prefer a quick SMS or phone call. Chat Buttons for WooCommerce gives you all of these channels in one place, so you never miss a conversation, regardless of where your customers are most active.</p>
<p><img class="alignnone size-medium wp-image-18734006559988" src="https://woocommerce.com/wp-content/uploads/2026/04/Connect-with-Customers-Across-12-Chat-Platforms.png?w=896" alt="Connect with Customers Across 12 Chat Platforms" width="896" height="421" /></p>
<h3><b>WhatsApp</b></h3>
<p>The world’s most popular messaging app, now directly accessible from your store. Set a phone number, add a pre-filled message, and configure multi-agent support with individual availability hours so customers always know who they’re reaching.</p>
<h3><b>Instagram & Facebook Messenger</b></h3>
<p>Connect your Instagram username or Facebook Business Page to give social-first shoppers a direct line to your team. Ideal for brands where customers already discover and engage with products through social channels.</p>
<h3><b>Telegram & Viber</b></h3>
<p>Reach customers who prefer privacy-focused or regional platforms. Add pre-filled messages to start conversations with context already in place, reducing back-and-forth and speeding up resolution times.</p>
<h3><b>SMS & Phone Call</b></h3>
<p>Some customers simply want to call or text. Provide a direct phone number for SMS or voice calls, with optional pre-filled message templates for SMS to ensure every conversation starts with the right information.</p>
<h3><b>Line, WeChat & TikTok</b></h3>
<p>Serve global and regional audiences by enabling Line (popular in Japan and Southeast Asia), WeChat (dominant in China), and TikTok for stores active on short-form video platforms. WeChat also supports a fallback URL for environments where the native app link may not be supported.</p>
<h3><b>Built-In Contact Form</b></h3>
<p>Not everyone prefers messaging apps. The built-in contact form gives customers a familiar, email-based option without leaving your site. Customize every field label, placeholder, subject line, email header, and footer to keep your brand voice consistent from form submission to inbox delivery.</p>
<p><img class="alignnone size-medium wp-image-18734006559989" src="https://woocommerce.com/wp-content/uploads/2026/04/12-Chat-Platforms.png?w=896" alt="12 Chat Platforms" width="896" height="762" /></p>
<h2><b>Control Where and How Your Widget Appears</b></h2>
<p>A chat widget is only as useful as the pages it appears on. Chat Buttons for WooCommerce lets you display the widget on all pages or display it on specific pages: specific products, key landing pages, or cart and checkout. You can target specific pages or URL groups, stack multiple rules together, and keep the widget only on pages where it is needed.</p>
<p><img class="alignnone size-medium wp-image-18734006559987" src="https://woocommerce.com/wp-content/uploads/2026/04/Control-Where-and-How-Your-Widget-Appears.png?w=896" alt="Control Where and How Your Widget Appears" width="896" height="365" /></p>
<h2><b>Fully Customize the Chat Widget to Match Your Brand</b></h2>
<p>A great chat experience should feel like a natural part of your store, not a third-party add-on. Chat Buttons for WooCommerce gives you full control over the widget’s appearance and behavior to keep your brand consistent across every customer touchpoint.</p>
<h3><b>Widget Positioning</b></h3>
<p>Place the floating chat button in any of the four screen corners and fine-tune its position with horizontal and vertical pixel offsets. Enable drag-and-drop so visitors can reposition the widget to their liking, with their preference saved in the browser across sessions.</p>
<p><img class="alignnone size-medium wp-image-18734006559991" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Widget-Positioning.png?w=896" alt="Customize the Chat - Widget Positioning" width="896" height="317" /></p>
<h3><b>Icon and Panel Design</b></h3>
<p>Select from Lucide or Dashicons icon libraries, or upload your own custom icon. Choose from solid, glass, or transparent panel styles to match your site’s aesthetic. Set your primary brand color for the chat button and hover states to create a seamless visual experience.</p>
<p><img class="alignnone size-medium wp-image-18734006559985" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Panel-Design.png?w=779" alt="Customize the Chat - Icon and Panel Design" width="779" height="335" /></p>
<h3><b>Reveal Animations</b></h3>
<p>Choose from 14 animation styles, including stagger, bounce, elastic in, zoom in, and more, to control how your chat buttons appear when the panel opens. Set a panel title and optional subtitle to guide customers and give the widget a polished, purposeful feel.</p>
<p><img class="alignnone size-medium wp-image-18734006559986" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Icon-and-Reveal-Animations.png?w=896" alt="Customize the Chat - Icon and Reveal Animations" width="896" height="271" /></p>
<h3><b>Button Layout and Content</b></h3>
<p>Display each chat option as an icon only, text only, or an icon with a description. Organize buttons in a list, grid, or mobile app tile layout. Customize panel background color, title color, description color, and all widget text colors to create a fully branded chat interface.</p>
<p><img class="alignnone size-medium wp-image-18734006559990" src="https://woocommerce.com/wp-content/uploads/2026/04/Customize-the-Chat-Button-Layout-and-Content.png?w=896" alt="Customize the Chat - Button Layout and Content" width="896" height="511" /></p>

Chat Buttons

<h2><b>Let customers reach you instantly on WhatsApp, Instagram, Facebook, Telegram, SMS, and more across a single, fully customizable chat widget.</b></h2>

Zendesk Ticket Manager vs Chat Buttons