<h1><strong>Connect your WooCommerce Store with Zendesk</strong></h1>
<p><strong>Zendesk Ticket Manager</strong> for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.</p>
<p>Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.</p>
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
<p><strong>Zendesk Ticket Manager </strong>can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:</p>
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
<p><strong>Customers</strong> will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.</p>
<p><strong>Store admins</strong> will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.</p>
<p>You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.</p>
<p>You can interact with your customers more efficiently and conveniently with <strong>Zendesk Ticket Manager </strong>for WooCommerce<strong>.</strong></p>
<p><strong>Zendesk support team </strong>can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.</p>
<p><strong>Requirements</strong></p>
<p>Minimum PHP version: 7.0</p>
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Zendesk Ticket Manager

<p>The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.</p>

<p>Send automatic WhatsApp messages for every stage of the order lifecycle — new orders, status updates, abandoned carts, unpaid orders, review requests and back-in-stock alerts. Built directly on the WhatsApp Cloud API, with no intermediaries. You pay only Meta’s standard API rates — no extra charges from third-party platforms.</p>
<hr class="wccom-product-heading__hr" style="margin-top: 30px" />
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-4" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/how-it-works-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/how-it-works-notifications-with-whatsapp.mp4</a></video></div>
<hr class="wccom-product-heading__hr" />
<h2>Instant notifications for buyers and sellers</h2>
<p>Efficiently enhance order management and customer communication with the <strong>Notifications with WhatsApp</strong> extension. Utilize the WhatsApp Cloud API integration to automatically send purchase data to buyers and sellers upon order completion.</p>
<h2></h2>
<h2><strong>Features</strong></h2>
<ul class="wccom-tick-list-secondary">
<li>New order notifications for sellers</li>
<li>New order notifications for customers</li>
<li>Update order status notifications for customers</li>
<li>Abandoned cart recovery notifications (recover lost sales automatically)</li>
<li>Unpaid order reminders (reduce payment drop-offs)</li>
<li>Customizable template messages</li>
<li>Personalized messages using dynamic variables, extracting information directly from order and customer details</li>
<li>Generate tokens with Meta Business</li>
<li>Direct integration with WhatsApp Cloud API</li>
<li>View Received Messages</li>
<li>Reply to Received Messages</li>
<li>Auto-reply to Received Messages</li>
<li>Send discount coupons via WhatsApp (drive repeat purchases)</li>
<li style="color: #674399">Back in stock alerts for interested customers (bring shoppers back and recover missed sales)<span style="font-size: 10px;position: relative;top: -2px;border: 2px solid #674399;padding: 3px;border-radius: 3px;font-weight: bold;color: #674399;left: 5px">NEW</span></li>
<li style="color: #674399">Product review requests (collect more reviews and boost trust)<span style="font-size: 10px;position: relative;top: -2px;border: 2px solid #674399;padding: 3px;border-radius: 3px;font-weight: bold;color: #674399;left: 5px">NEW</span></li>
<li>Customizable template messages</li>
</ul>
<h2><strong>Benefits</strong></h2>
<ul class="wccom-tick-list-secondary">
<li>Receive and complete orders directly within the world’s most popular messaging app</li>
<li>Automate messaging without intermediaries</li>
<li>No middleman fees. Connect directly to the WhatsApp Cloud API and pay only Meta’s standard rates</li>
<li>No extra charges for message delivery</li>
<li>Gain greater control and enjoy cost savings</li>
<li>Ongoing support from our team to help you:
<ul>
<li>Seamlessly integrate the extension</li>
<li>Optimize settings on both platforms</li>
</ul>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2>See how all message templates work</h2>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-5" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/see-how-all-message-templates-work-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/see-how-all-message-templates-work-notifications-with-whatsapp.mp4</a></video></div>
<p> </p>
<h2>See how to connect your WhatsApp number to Meta and activate the plugin</h2>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-6" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/configure-whatsapp-meta-with-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/configure-whatsapp-meta-with-notifications-with-whatsapp.mp4</a></video></div>
<h3></h3>
<p></p>
<hr class="wccom-product-heading__hr" />
<p><small>This extension is not developed or endorsed by Meta.</small></p>

Notifications with WhatsApp

<p>Automate WhatsApp order notifications, abandoned cart recovery, and customer messaging, directly via WhatsApp Cloud API, with no middleman fees.</p>

Zendesk Ticket Manager vs Notifications with WhatsApp