<h1>Connect your WooCommerce Store with Zendesk</h1>
Zendesk Ticket Manager for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.
Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
Zendesk Ticket Manager can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
Customers will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.
Store admins will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.
You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.
You can interact with your customers more efficiently and conveniently with Zendesk Ticket Manager for WooCommerce.
Zendesk support team can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.
Requirements
Minimum PHP version: 7.0
This slideshow requires JavaScript.<div id="gallery-0-2-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_2.png","id":"18734001287781","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; account view","alt":"Zendesk Ticket Manager for WooCommerce - account view","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_3.png","id":"18734001287780","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; create ticket in customer account","alt":"Zendesk Ticket Manager for WooCommerce - create ticket in customer account","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_4.png","id":"18734001287779","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; view ticket in customer account","alt":"Zendesk Ticket Manager for WooCommerce - view ticket in customer account","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_5.png","id":"18734001287778","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; admin order ticket list","alt":"Zendesk Ticket Manager for WooCommerce - admin order ticket list","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_6.png","id":"18734001287776","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; admin order create ticket","alt":"Zendesk Ticket Manager for WooCommerce - admin order create ticket","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2022\/12\/Screenshot_7.png","id":"18734001287911","title":"Zendesk Ticket Manager for WooCommerce \u0026#8211; settings page","alt":"Zendesk Ticket Manager for WooCommerce - settings page","caption":"","itemprop":"image"}]"></div>

Zendesk Ticket Manager

The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.

Octocom’s 24/7 Conversational AI, powered by ChatGPT technology, handles both pre-sale and post-sale questions — far beyond the capabilities of old-school chatbots. From product recommendations and delivery queries to order changes and returns, our AI-driven system ensures fast, human-like interactions that reduce ticket volume and response times.
Seamlessly integrating with FreshDesk, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks while increasing customer conversions and loyalty.
<ul class="wccom-tick-list-primary">
<li>Solve customer questions instantly – AI reduces tickets and speeds up responses.
<li>Help customers buy smarter – AI-powered recommendations increase conversions.
<li>Automate support tasks – Order tracking, returns, and updates handled automatically.
<li>Use insights to grow sales – AI collects and integrates customer data with marketing tools.
<li>Keep answers accurate – AI continuously updates from your product catalog and website.
<li>Meet customers where they are – Email, Instagram, WhatsApp, Messenger, and more.
<li>Integrate with ease – Use Octocom’s help desk or connect to your existing system.
<li>No coding needed – Set up effortlessly with the help of your dedicated account manager.
</ul>
<h2>First line of support</h2>
Octocom’s AI acts as the first point of contact for customer inquiries, instantly resolving common issues without the need for human intervention. Whether it’s answering FAQs, handling order tracking, or providing troubleshooting steps, our AI ensures fast and accurate responses. If the AI cannot resolve an issue, it hands off the conversation to either the Octocom help desk, your existing help desk, or directly to your email — complete with all customer details.
<a href="https://woocommerce.com/wp-content/uploads/2025/02/returns-chat1.png"><img class="size-full wp-image-18734005062009 alignnone" src="https://woocommerce.com/wp-content/uploads/2025/02/returns-chat1.png" alt="" width="302" height="302" /></a>
<h2>Make it simpler to purchase the right product</h2>
With AI-powered recommendations, Octocom helps customers find the perfect product based on their preferences, needs, and past behavior. By analyzing real-time data from your catalog, the AI suggests relevant products, answers specific questions, and guides users through the purchasing process — enhancing customer confidence and increasing conversion rates.
<a href="https://woocommerce.com/wp-content/uploads/2025/02/recommendation-chat.png"><img class="alignnone size-full wp-image-18734005062031" src="https://woocommerce.com/wp-content/uploads/2025/02/recommendation-chat.png" alt="" width="302" height="302" /></a>

Octocom AI Agent

AI-powered support that works like a top-tier agent — handling FAQs, orders, and product advice instantly. Octocom automates customer interactions across multiple channels, driving sales and efficiency.

Zendesk Ticket Manager vs Octocom AI Agent