<h1><strong>Connect your WooCommerce Store with Zendesk</strong></h1>
<p><strong>Zendesk Ticket Manager</strong> for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.</p>
<p>Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.</p>
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
<p><strong>Zendesk Ticket Manager </strong>can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:</p>
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
<p><strong>Customers</strong> will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.</p>
<p><strong>Store admins</strong> will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.</p>
<p>You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.</p>
<p>You can interact with your customers more efficiently and conveniently with <strong>Zendesk Ticket Manager </strong>for WooCommerce<strong>.</strong></p>
<p><strong>Zendesk support team </strong>can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.</p>
<p><strong>Requirements</strong></p>
<p>Minimum PHP version: 7.0</p>
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Zendesk Ticket Manager

<p>The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.</p>

<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><b>Attach Documents</b>: Include multiple documents, such as user guides, FAQs, and warranties.</li>
<li style="font-weight: 400"><b>Bulk Attachment:</b> Create smart rules to assign documents to specific products or entire categories.</li>
<li style="font-weight: 400"><b>Product-Level Attachments</b>: Add and manage multiple attachments directly from the WooCommerce product edit page.</li>
<li style="font-weight: 400"><b>Shortcode Support</b>: Use shortcodes to display general or product-specific documents anywhere on your site.</li>
<li style="font-weight: 400"><b>Upload Files or URL</b>: Upload files directly or link to external sources like YouTube, Google Drive, or Dropbox.</li>
<li style="font-weight: 400"><b>Attachment in Order Email:</b> Include the product document or attachment in the order confirmation email so customers can stay informed.</li>
<li><b>Choose Display Position:</b> Display the documents in the product tabs or after the add-to-cart button, giving you more flexibility.</li>
<li><b>User Role Control</b>: Restrict document access based on specific user roles to control visibility.</li>
<li><strong>Import via CSV:</strong> Easily import product attachments in bulk using a CSV file.</li>
</ul>
<h2><b>Attach Product Documents and Attachments for Additional Information</b></h2>
<p>Everyone wants to increase sales, and a simple way to do that is by making the buying process easier. Customers feel more confident when they have all the information they need before making a purchase. Providing product documents helps remove doubts and makes it easier for them to decide. The WooCommerce product documents plugin allows you to display product documentation with a shortcode or below the short description.<br />
You can add multiple product documents, such as user guides, specifications, and troubleshooting manuals, to give customers complete information. Attach documents to individual products or entire categories to save time and ensure consistency. Upload files directly to your website or link external URLs from platforms like Google Drive or Dropbox. You can also easily attach documents from the WooCommerce product edit page, making them instantly available to customers.</p>
<h2><b>Include Product Attachments and Documents</b></h2>
<p>Attach documents like user manuals, installation guides, FAQs, and warranty details to make it easy for customers to find important product information. Clear documentation helps customers understand your products better, reducing confusion and support requests. The WooCommerce Product Documents plugin allows you to upload multiple files per product or category, ensuring customers always have access to the information they need.</p>
<p><img class="alignnone size-medium wp-image-18734006329894" src="https://woocommerce.com/wp-content/uploads/2025/04/Include-Product-Attachments-and-Documents.png?w=896" alt="Include Product Attachments and Documents" width="896" height="489" /></p>
<h2><b>Use Shortcode to Display Documents/Attachments</b></h2>
<p>You can easily display product documents anywhere on your site using shortcodes. A general shortcode lets you showcase a list of common documents in any location, such as a dedicated documentation page or a sidebar. If you need to display documents for a specific product, you can use a product-specific shortcode to ensure customers find the right information directly on the product page or any custom placement.</p>
<p><img class="alignnone size-medium wp-image-18734006329895" src="https://woocommerce.com/wp-content/uploads/2025/04/Use-Shortcode-to-Display-Documents-Attachments.png?w=811" alt="Use Shortcode to Display Documents Attachments" width="811" height="159" /></p>
<h2><b>Add Product Attachments on Product Level</b></h2>
<p>Easily manage and attach documents directly from the WooCommerce product edit page. Go to the product settings, upload the necessary files, and they will be instantly available to customers. You can add user manuals, installation guides, FAQs, or any other important documents without hassle. This makes it simple to keep product information organized and accessible, reducing customer confusion and support requests.</p>
<p><img class="alignnone size-medium wp-image-18734006329896" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Product-Attachments-on-Product-Level.png?w=872" alt="Add Product Attachments on Product Level" width="872" height="646" /></p>
<h2><b>Choose where to Display the Documents/Attachments</b></h2>
<p>The WooCommerce product documents plugin allows you to customize where you want to display the product attachment. You can display it in the product tabs or after the add to cart button. This allows store owners to customize the layout of their pages to meet their requirements.</p>
<h4></h4>
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<h2><b>Add Multiple Documents for Each Product</b></h2>
<p>You can upload multiple documents for each product to give customers all the information they need. Add user guides, specifications, troubleshooting manuals, or any other important files. This is especially helpful for products that need detailed instructions or come in multiple languages.</p>
<p><img class="alignnone size-medium wp-image-18734006329907" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Multiple-Documents-for-Each-Product.png?w=896" alt="Add Multiple Documents for Each Product" width="896" height="323" /></p>
<h2><b>Multiple Designs for Displaying Product Attachments</b></h2>
<p>Show your product attachments in multiple stylish layouts, including card grid, simple row, or accordions. Choose the design that best fits your store’s look while keeping files easy to view and download. Enhance user experience with a clean, professional presentation for all your product documents.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-2-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Simple-Row-1.png","id":"18734006329989","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Simple Row","alt":"Multiple Designs for Displaying Product Attachments - Simple Row","caption":"Simple Row","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Card-Grid-1.png","id":"18734006329990","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Card Grid","alt":"Multiple Designs for Displaying Product Attachments - Card Grid","caption":"Card Grid","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Accordion-Style-1.png","id":"18734006329991","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Accordion Style","alt":"Multiple Designs for Displaying Product Attachments - Accordion Style","caption":"Accordion Style","itemprop":"image"}]"></div>
<h2><b>Assign Documents to Specific Product or Category</b></h2>
<p>You can assign documents to both individual products and entire categories, giving you full control over how information is shared. Attach specific documents to individual products when they have unique instructions, user guides, or specifications. If multiple products in a category share the same documents, assign them at the category level to save time and ensure consistency.</p>
<p><img class="alignnone size-medium wp-image-18734006329915" src="https://woocommerce.com/wp-content/uploads/2025/04/Assign-Documents-to-Specific-Product-or-Category.png?w=865" alt="Assign Documents to Specific Product or Category" width="865" height="216" /></p>
<h2><b>Upload Files or Add External URLs</b></h2>
<p>You can add product documents in two ways:</p>
<ul>
<li><b>Upload Files Directly</b>: Add documents like user manuals, guides, or warranties by uploading them to your website. This keeps them easily accessible for customers.</li>
<li><b>Link External URLs</b>: Add URLs for documents or videos hosted on platforms like Google Drive, YouTube, or Dropbox. This option helps you keep files updated without having to re-upload them to your site.</li>
</ul>
<p>With these options, you can manage documents efficiently while ensuring customers always have the latest information.</p>
<p><img class="alignnone size-medium wp-image-18734006329919" src="https://woocommerce.com/wp-content/uploads/2025/04/Upload-Files-or-Add-External-URLs.png?w=866" alt="Upload Files or Add External URLs" width="866" height="259" /></p>
<h2><b>Include Product Documents in the Order Email and My Account Section</b></h2>
<p>Keep customers updated by providing them with the product documents and attachments at different stages. Customers will receive the documents in the order email and can also check them in the My Account section. This way, customers can easily access the documents whenever they want.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-3-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-Order-Email-2.png","id":"18734006332703","title":"Include Product Documents in the Order Email","alt":"Include Product Documents in the Order Email","caption":"Order Email","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-My-Account-Section-3.png","id":"18734006332704","title":"Include Product Documents in the My Account Section","alt":"Include Product Documents in the My Account Section","caption":"My Account Section","itemprop":"image"}]"></div>
<h2>Import Product Attachments in Bulk via CSV</h2>
<p>Managing attachments across a large catalog can be time-consuming when done one product at a time. With the CSV import feature, you can add or update product attachments across multiple products at once, saving time and keeping your store consistent. Upload your file and choose whether to append new attachments to existing ones or replace them entirely. You can also control whether imported attachments are available for download. A downloadable CSV template is available within the plugin to help you get started quickly.</p>
<p><img class="alignnone size-medium wp-image-18734006629283" src="https://woocommerce.com/wp-content/uploads/2025/04/Screenshot_4.png?w=591" alt="" width="591" height="521" /></p>

Product Documents and Attachments

<h2><b>Include Documents or Attachments with Products to Provide Customers with Necessary Information and Minimize Purchasing Barriers.</b></h2>

Zendesk Ticket Manager vs Product Documents and Attachments