<h1>Connect your WooCommerce Store with Zendesk</h1>
Zendesk Ticket Manager for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.
Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
Zendesk Ticket Manager can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
Customers will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.
Store admins will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.
You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.
You can interact with your customers more efficiently and conveniently with Zendesk Ticket Manager for WooCommerce.
Zendesk support team can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.
Requirements
Minimum PHP version: 7.0
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Zendesk Ticket Manager

The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.

<ul class="wccom-tick-list-primary">
<li>Users can submit general tickets for any issue</li>
<li>Customers can submit tickets for orders from their My Account pages</li>
<li>Guest users must create an account to submit tickets</li>
<li>A separate dashboard for customers to manage their tickets</li>
<li>Customers can see open and closed tickets from their dashboards</li>
<li>Customers can create a new ticket from their dashboards</li>
<li>Creates separate listing pages for support tickets</li>
</ul>
<hr />
<h2>Add an Effective Support Ticket System to Your Store</h2>
The Support Ticket System for WooCommerce plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.
The Support Ticket System for WooCommerce plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.
You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.
<h2>Features</h2>
<h3>Create general tickets</h3>
Allow customers to submit general tickets for any issue related to your online store.
<img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" />
<h3>Get order tickets</h3>
The Support Ticket System for WooCommerce plugin allows your customers to submit order tickets from their My Account pages.
<img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Ask questions using 11 field types</h3>
You can ask customers multiple questions on the ticket submission form using 11 types of fields.
<img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" />
<img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" />
<h3>Enable dashboard for customers and admins</h3>
The Support Ticket System for WooCommerce plugin enables an informative dashboard for you and customers to manage their tickets.
<img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" />
<img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" />
<h3>Communicate with customers</h3>
You and the customer can communicate with each other from the support dashboard associates with the ticket.
<img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" />
<h3>Separate landing page for support tickets</h3>
The Support Ticket System for WooCommerce plugin creates a separate landing page for customers to submit tickets.
<img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" />
<h3>Customers can upload files</h3>
You can allow your customers to upload a file with the ticket.
<img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" />
<h3>Create separate tabs for general and order tickets</h3>
There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.
<img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Open or close tickets</h3>
The Support Ticket System for WooCommerce plugin allows you and customers to open and close tickets at any time.
<img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" />
<h3>Send email notifications</h3>
This extension automatically sends email notifications to customers at the opening or closing of tickets.
<img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" />
<h2>Advantages</h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.

Zendesk Ticket Manager vs Support Ticket System