<h1>Connect your WooCommerce Store with Zendesk</h1>
Zendesk Ticket Manager for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.
Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
Zendesk Ticket Manager can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
Customers will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.
Store admins will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.
You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.
You can interact with your customers more efficiently and conveniently with Zendesk Ticket Manager for WooCommerce.
Zendesk support team can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.
Requirements
Minimum PHP version: 7.0
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Zendesk Ticket Manager

The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.

Voizee – Turn More Shoppers into Buyers
Most online shoppers leave without buying because they can’t get quick answers or personal attention. Voizee changes that by giving your WooCommerce store an easy way to start conversations instantly — so you can connect with visitors when their interest is highest.
With Voizee, you can:
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Connect instantly – Let customers request an instant callback, schedule a call, or use live chat so they get answers right when they need them.
</li>
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Win back past shoppers – Send SMS marketing campaigns to promote offers, launch new products, or share timely reminders.
</li>
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Boost sales effortlessly – Engage visitors in real time and increase your store’s conversion rate by up to 75%.
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Never miss a lead – All conversations are saved so you can follow up anytime, anywhere, from desktop or mobile.
</li>
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Match your brand – Customize the widget’s colors, text, and features to fit perfectly with your store’s look and feel.
</li>
</ul>
How it helps you sell more: Imagine a customer browsing your products but hesitating at checkout. With Voizee, they can click one button to request a call back or start a chat. You answer right away, build trust, and help them complete their order. For customers who have visited before, you can reach out with an SMS offer to bring them back — turning missed opportunities into loyal buyers.
Voizee works quietly in the background, making it simple for shoppers to get answers, feel confident, and click “buy” — all without slowing your site. Whether you sell products, services, or appointments, Voizee helps you sell more by being there at the right moment.

Voizee

Voizee helps your WooCommerce store turn more visitors into buyers with instant callbacks, live chat, and SMS marketing, boosting conversions by up to 75%.

Zendesk Ticket Manager vs Voizee