<h1><strong>Connect your WooCommerce Store with Zendesk</strong></h1>
<p><strong>Zendesk Ticket Manager</strong> for WooCommerce provides a convenient way for customers to interact with store owners and create tickets without leaving store pages. They can track a ticket’s status, view the admins’ responses, and reply to them while shopping. You can also add files to a ticket to provide customers with more information.</p>
<p>Admins can track order-related tickets and create new ones from the admin panel. An order will be associated with a ticket. It also works on the Zendesk side and allows you to search tickets for a tag with order numbers. Admins can set custom field IDs to save order numbers in this field when they create orders. They can also use this field to get tickets on the order page. So, if the admin has a custom field on the Zendesk side collecting order number info, the extension displays these tickets on the order page.</p>
<ul>
<li>Customers can create and reply to tickets in their WooCommerce customer accounts</li>
<li>Admins can create tickets from the WooCommerce backend</li>
<li>Admins can check tickets on the Order Backend page</li>
</ul>
<p><strong>Zendesk Ticket Manager </strong>can work together with <a href="https://www.zendesk.com/marketplace/apps/support/971907/woocommerce-connector-by-morfdev">Zendesk WooCommerce Connector</a> and retrieves the following information from WooCommerce:</p>
<ul>
<li>All customer orders (date, status and grand total, order items)</li>
<li>Order items: product name, SKU, product options, item price, Qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.</li>
<li>Order information: order totals, date, billing and shipping addresses, payment and shipping methods</li>
<li>Customer LTV (lifetime value)</li>
<li>Customer country and default addresses</li>
<li>Registration information (is registered, sign-up date)</li>
</ul>
<h2>Benefits</h2>
<p><strong>Customers</strong> will love the ability to create new tickets from their customer accounts. They can also format text and attach files. All prior tickets and ticket threads are on the My Tickets page.</p>
<p><strong>Store admins</strong> will appreciate easily creating tickets, on the support agent’s behalf, on the WooCommerce Admin Panel.</p>
<p>You can assign orders to tickets. If you assign some orders to a key, the list of all tickets assigned to this order will display on the backend order page.</p>
<p>You can interact with your customers more efficiently and conveniently with <strong>Zendesk Ticket Manager </strong>for WooCommerce<strong>.</strong></p>
<p><strong>Zendesk support team </strong>can search and view customer/order information directly on the Zendesk ticket page. This will speed up ticket processing and improve the quality of support.</p>
<p><strong>Requirements</strong></p>
<p>Minimum PHP version: 7.0</p>
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Zendesk Ticket Manager

<p>The Zendesk Ticket Manager extension seamlessly connects your WooCommerce store with your Zendesk account.</p>

<h2>Add an Automated Customer Support Ticket System</h2>
<p><span style="font-weight: 400">WSDesk is the most powerful and feature-rich support helpdesk and Customer Support Ticket System.</span></p>
<p><span style="font-weight: 400">Integrate WSDesk with your WooCommerce site to offer your users a remarkable customer support experience. All of your users’ emails, questions, problems, and suggestions can be successfully converted into trackable tickets with the help of WSDesk. </span></p>
<p><span style="font-weight: 400">It also integrates seamlessly with OpenAI ChatGPT and enables customer support agents to reply promptly to customer queries by auto-generating contextually relevant responses, checking the answers for grammatical errors, and converting them to a business tone. To get started, simply install the software and run the setup wizard.</span></p>
<h2><strong>Features</strong></h2>
<h3><strong>Tickets and agents</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tag and assign tickets automatically</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Categorize your tickets into statuses like pending, solved, and unsolved, and add tags</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Close tickets automatically after inactivity</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create agent supervisor accounts</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Use Google OAuth or IMAP to automatically create tickets from emails, build customized ticket submission forms, spam filtering, email blocking, triggers, automation, and more</span></li>
</ul>
<h3><strong>Communications</strong></h3>
<ul>
<li>Alert agents to new tickets and unresolved tickets needing attention</li>
<li>Configure email alerts</li>
<li>Configure triggers</li>
<li>Create canned responses to reply to frequently asked questions (FAQ)</li>
</ul>
<h3><strong>Track support performance</strong></h3>
<ul>
<li>Track your support performance with agent ratings and ticket reports</li>
<li>Use performance data to improve your customer support</li>
</ul>
<h3><strong>Privacy and security</strong></h3>
<ul>
<li>Completely control the privacy and security of your customer and support data</li>
<li>Save your data on your website—unlike some SaaS helpdesk options that host your data</li>
</ul>
<h3>Unlimited agent profiles and tickets</h3>
<p><span style="font-weight: 400">There are no limitations on agent profiles or tickets with WSDesk. You are free to manage an unlimited number of tickets and make an unlimited number of agent profiles.</span></p>
<p><img class="alignnone wp-image-18734000726772 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-1-2.png" alt="WSDesk Unlimited Tickets" width="1894" height="840" /></p>
<h3>An AJAX-based interface that is both simple and dynamic</h3>
<p><span style="font-weight: 400">Support agents can easily use the entire interface of WSDesk without having to refresh the page because of the AJAX-based interface. You may speed up and optimize your customer service by using features like bulk updating ticket statuses, merging of tickets, ticket search and filtering, customized ticket views, and quick settings for tickets.</span></p>
<p><img class="alignnone wp-image-18734000726785 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/ezgif-4-500bf98c96.gif" alt="WSDesk - Ajax Based Interface" width="1166" height="528" /></p>
<h3>Custom ticket views for better accessibility by agents</h3>
<p><span style="font-weight: 400">For easier access by agents, you can create and use customized ticket views. Agents can easily sort through required emails without wasting time. Custom ticket views can be made depending on a variety of criteria, including agents, users, labels, ticket tags, sent emails, ticket status, tickets only received through forms or emails, and much more.</span></p>
<p><img class="alignnone wp-image-18734000726784 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-2-1.png" alt="WSDesk - Custom Ticket Views" width="1662" height="838" /></p>
<h3><b>Automated Replies Can Be Sent With OpenAI ChatGPT Integration</b></h3>
<p><span style="font-weight: 400">Using AI in your help desk is a great way to impress your customers and support agents at all times. WSDesk’s ChatGPT integration guarantees that all customer service interactions are handled in a quick, businesslike manner. It generates knowledgeable and fitting auto-responses, checks for grammatical issues before responding to customers’ inquiries, and converts the replies into a business style.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663086" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-2.gif" alt="Automated Replies Can Be Sent With OpenAI ChatGPT Integration" width="810" height="528" /></p>
<h3><b>Set up automatic actions depending on different triggers and conditions</b></h3>
<p><span style="font-weight: 400">You can use triggers to build automated support workflows for your agents. Triggers are activated in response to certain events and carry out predetermined actions, such as sending an email alert to agents whenever a new ticket is created, closing pending tickets that have been open for longer than a specific number of days, sending support agents notifications for long-pending tickets, and closing tickets automatically. You can configure as many Triggers as you wish using WSDesk.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663095" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003130.839.png" alt="Set up automatic actions depending on different triggers and conditions" width="980" height="847" /></p>
<h3>Use Google Chat to trigger ticket alerts to agents</h3>
<p>You can use Google Chat to keep your support agents informed about every ticket generated. The plugin will send a personalized Google Chat message to the agents as an immediate alert if a certain activity, such as updating a ticket, occurs.</p>
<h3><img class="alignnone wp-image-18734000726782 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Trigger-Custom-Messages-to-Agents-via-Google-Chat-2.png" alt="" width="1366" height="577" /></h3>
<h3>Convert your emails to tickets</h3>
<p><span style="font-weight: 400">Your unanswered emails can be turned into tickets using Google OAuth or IMAP if you have a specialized email address for your domain. After emails have been imported into WSDesk, you can delete them. Additionally, users receive an email anytime a ticket is submitted. As an alternative to logging into your website and submitting a support form response, customers can also respond to emails directly.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663098" src="https://woocommerce.com/wp-content/uploads/2022/08/E-Mail-‹-Demo-Site-—-WordPress-5.png" alt="Convert your emails to tickets" width="980" height="276" /></p>
<h3>Rich text and pre-written canned responses</h3>
<p><span style="font-weight: 400">Your responses will be significantly quicker if there is a default answer for questions that all support agents may use. For frequently asked questions, WSDesk allows you to customize and save “canned responses,” or instant reply templates. QuillJS is also integrated with WSDesk, giving agents a variety of rich text formatting options as they compose ticket responses. You can also refresh the tickets from the individual ticket page.</span></p>
<p><img class="aligncenter wp-image-18734002663113 size-full" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-stage-—-WordPress.png" alt="WSDesk - Canned Responses" width="1688" height="805" /></p>
<h3>Comprehensive reports and analysis</h3>
<p><span style="font-weight: 400">The plugin creates customized agent reports, date-based reports for tickets, customer satisfaction survey reports, reports on ticket resolution, and reports based on ticket tags and ticket resolution time for analysis.</span></p>
<p><img class="alignnone wp-image-18734000726779 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Untitled-design-10-1.png" alt="WSDesk - Support Desk Reports " width="1414" height="2000" /></p>
<h3>Use Agent Satisfaction Scores to evaluate agent performance</h3>
<p><span style="font-weight: 400">The Agent Satisfaction Score can be used by store administrators to evaluate each agent’s productivity. This rating is determined using the satisfaction survey, which can be automatically sent using a basic trigger.</span></p>
<p><img class="alignnone wp-image-18734000726778 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-stage23.elula-dev.com-2021.12.07-19_00_40-3.png" alt="WSDesk - Satisfaction Score" width="847" height="489" /></p>
<h3>Tickets and plugin settings can be backed up and restored</h3>
<p><span style="font-weight: 400">Easily backup your active tickets, plugin settings, and preference information to an XML file to save it. The XML file can be used to recover data. This approach is beneficial if you are changing domains and want to keep all of your open tickets and your current WSDesk configurations.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663123" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003621.207.png" alt="Tickets and plugin settings can be backed up and restored" width="980" height="868" /></p>
<h3>Closely integrated with WooCommerce</h3>
<p><span style="font-weight: 400">You may access the total number of orders, order number, and total purchase amount data from the customer’s ticket data. To establish triggers and ticket fields, the products from your WooCommerce store are pre-populated.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663134" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-11.png" alt="Closely integrated with WooCommerce" width="980" height="604" /></p>
<h3>Advanced customizations</h3>
<p>WSDesk has many useful features that allow a high level of customization. deep links, custom redirection URLs, support for many file extensions, export to CSV files for data analysis, integration with contact forms and gravity forms, WPML compatibility, and much more are among these features.</p>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 7.1.8</p>

WSDesk – Helpdesk & Customer Support Ticket System

<p>Add an automated customer support ticket system with the WSDesk – Helpdesk & Customer Support Ticket System plugin.</p>

Zendesk Ticket Manager vs WSDesk – Helpdesk & Customer Support Ticket System