Fahad Ali

Winalt Technologies

WinaltChat adds a fast, intelligent chat widget to your 
WooCommerce store. Customers can search your product catalogue, 
get instant answers about shipping and returns, and — when they 
need a real person — connect to your support team through a built-in 
live chat system, all without leaving your store.
<h4>AI Shopping Assistant</h4>
<ul>
<li>Dual AI Modes — Use your own API key from Groq — LLaMA 
(Free Tier), ChatGPT (OpenAI), Claude (Anthropic), or Gemini 
(Google) for full conversational AI. No key? The built-in 
Basic AI mode runs entirely on your server with zero external 
calls and zero ongoing cost.</li>
<li>Smart Product Search — Intent-aware search across your 
WooCommerce catalogue. Handles typos, synonyms, multilingual and mixed-language 
queries, and follow-up questions naturally.</li>
<li>Product Comparisons — Customers can ask “which is better, the Sony or the 
Samsung?” and get a clear side-by-side comparison 
with prices and key specs from your own catalogue.</li>
<li>Store Knowledge Base — Reads your shipping, returns, contact, 
and about pages to answer policy questions accurately and 
dynamically — no hardcoded answers that break for other stores.</li>
<li>Conversation Context — Remembers context within a session so 
follow-up questions (“does it come in blue?”) work naturally.</li>
<li>Amazon Affiliate Fallback — When a product is out of stock, 
optionally suggest an Amazon affiliate link so you still earn a 
commission.</li>
</ul>
<h4>Live Human Chat</h4>
<ul>
<li>Human Handoff — When a customer types phrases like “I want 
to talk to a human”, “customer service”, “live agent”, or dozens 
of natural variants, the plugin detects the request and connects 
them to a real person on your team.</li>
<li>Admin Live Chats Dashboard — A dedicated Live Chats screen 
in your WordPress admin shows all active, waiting, and closed 
conversations in a two-panel interface. Keep the tab open to stay 
marked online for visitors.</li>
<li>Visitor Name Prompt — Before connecting, the visitor is 
optionally asked for their name. If skipped, they are identified 
as “Visitor #ID” so you can tell conversations apart.</li>
<li>Full Conversation Context for Agents — When a customer is 
handed off, the admin sees the complete prior AI conversation so 
there is no need to ask “how can I help?” twice.</li>
<li>Visitor Presence Dot — A green dot shows the visitor is 
active. It turns grey within 30 seconds if they close the tab.</li>
<li>Two-Tier Timeout — If your team does not respond within 
90 seconds, the visitor sees a friendly patience message. After 
5 minutes of no reply, the chat gracefully falls back to the AI 
assistant with an optional email capture.</li>
<li>Intelligent Offline Handling — When no admin is online the AI 
keeps helping. Visitors can optionally leave their email for a 
follow-up. Leads appear in the admin Live Chats list with a 
dedicated Leads section and unread badge.</li>
<li>Session Management — Close chats when resolved, or delete 
them permanently. Closed and lead sessions stay visible in 
their own sections until manually removed.</li>
<li>Zero External Dependencies — Live chat runs entirely within 
your WordPress site using secure AJAX polling over the REST API. 
No Pusher, no third-party service, no extra cost.</li>
<li>Email Notifications — Get an email when a customer starts a 
live chat or leaves their contact details while you are offline.</li>
</ul>
<h4>Privacy & Security</h4>
<ul>
<li>All live chat data is stored in your own WordPress database. 
Nothing is sent to an external service.</li>
<li>Session tokens are 32-character cryptographically random strings 
— not sequential IDs — so sessions cannot be enumerated.</li>
<li>All endpoints enforce nonces, capability checks, input 
sanitization, output escaping, and rate limiting.</li>
<li>Message content is sanitized server-side and rendered via 
textContent in the browser — XSS injection is not possible.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.2 or later</li>
<li>WooCommerce 7.0 or later (must be installed and active)</li>
<li>PHP 7.4 or later</li>
<li>An API key from Groq, OpenAI, Anthropic, or Google (optional — 
Basic AI and Live Chat both work without one)</li>
</ul>
<h4>Support</h4>
<ul>
<li>Support Forum: <a href="https://wordpress.org/support/plugin/winaltchat-for-woocommerce/" rel="ugc">wordpress.org/support/plugin/winaltchat-for-woocommerce</a></li>
<li>Email: support@winalttechnologies.com</li>
</ul>
We aim to respond to all support requests within 48 hours.
<h3>External Services</h3>
This plugin connects to third-party AI providers only when you 
configure an external AI mode and enter your own API key. In Basic 
AI mode and during live human chat, no external AI service is used.
AI Providers (optional — only when an API key is configured)
Customer messages, recent conversation context, and relevant store 
and product context are sent to the AI provider you select so it 
can generate a response. No data is sent to these providers when 
using Basic AI mode.
<ul>
<li>Groq — <a href="https://groq.com" rel="nofollow ugc">groq.com</a> | <a href="https://groq.com/privacy-policy/" rel="nofollow ugc">Privacy Policy</a> | <a href="https://groq.com/terms-of-service/" rel="nofollow ugc">Terms of Service</a></li>
<li>OpenAI — <a href="https://openai.com" rel="nofollow ugc">openai.com</a> | <a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">Privacy Policy</a> | <a href="https://openai.com/policies/usage-policies/" rel="nofollow ugc">Terms of Use</a></li>
<li>Anthropic Claude — <a href="https://anthropic.com" rel="nofollow ugc">anthropic.com</a> | <a href="https://www.anthropic.com/privacy" rel="nofollow ugc">Privacy Policy</a> | <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service</a></li>
<li>Google Gemini — <a href="https://ai.google.dev" rel="nofollow ugc">ai.google.dev</a> | <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a> | <a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a></li>
</ul>
Amazon Associate Program (optional — only when a tag is configured)
When the Amazon fallback is enabled and no matching product is 
found in your store, the plugin generates an Amazon search link 
with your Associate tag. No customer data is transmitted to Amazon 
by the plugin — the link simply directs the visitor’s browser.
<ul>
<li>Amazon — <a href="https://www.amazon.com" rel="nofollow ugc">amazon.com</a> | <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ" rel="nofollow ugc">Privacy Notice</a></li>
</ul>

WinaltChat for WooCommerce

WinaltChat – AI-powered shopping assistant and live human chat for WooCommerce. Find products, answer questions, connect customers to your team.

plugnaiagents

PlugnAI adds an intelligent AI shopping assistant to your WooCommerce store. Like Amazon’s Rufus, but for your shop.
Features:
<ul>
<li>Smart product search with natural language</li>
<li>Personalized product recommendations</li>
<li>Side-by-side product comparison with visual table</li>
<li>Add to cart directly from the chat</li>
<li>Product cards with images, prices and ratings</li>
<li>Shipping and return policy information</li>
<li>Automatic product catalog sync</li>
<li>Floating widget or side panel display mode</li>
<li>Multi-language support (responds in visitor’s language)</li>
</ul>
How it works:
<ol>
<li>Install the plugin and connect your PlugnAI account</li>
<li>Products sync automatically to the AI engine</li>
<li>Your customers can chat with the assistant to find and buy products</li>
</ol>
External Services:
This plugin connects to the PlugnAI service to provide AI-powered chat functionality:
<ul>
<li>PlugnAI API (api.plugnai.io) – Processes chat messages, product search and recommendations</li>
<li>PlugnAI Widget (app.plugnai.io/webchat/widget.js) – Chat widget loaded on your store’s frontend</li>
<li>PlugnAI Portal (app.plugnai.io) – Account management and configuration</li>
</ul>
Product data (names, descriptions, prices, images, categories) is sent to PlugnAI servers for AI processing and semantic search indexing.
Service Terms: https://plugnai.io/terms 
Privacy Policy: https://plugnai.io/privacy

PlugnAI – AI Shopping Assistant

AI-powered shopping assistant for WooCommerce. Product search, recommendations, comparison and cart management via intelligent chatbot.

WinaltChat for WooCommerce vs PlugnAI – AI Shopping Assistant