Steve Grunwell

Van Patten Media

It’s common practice for digital agencies to build a WordPress site/theme then simply hand it off to the client for day-to-day updating. The developers work hard to strike a balance between replicating the designer’s vision and making the theme easy for the client to use. As the design becomes more complex the developer faces questions: Will the client remember to wrap this in a <code><blockquote></code>? Can we count on the content manager remembering to add <code>class="btn"</code> to that link?
It can be equally frustrating from the client side. You don’t want to deal with learning HTML but you want your content to look just as well formatted as the stuff the agency put in at launch. The agency sent over a formatting/style guide but it never seems to be around when you need it.
WP Client Reference attempts to solve these problems by embedding client documentation directly into WordPress. Now agencies can include style guides, tutorials, FAQs, and more without worrying about content managers on the client side not knowing how to format that complicated call-to-action. It’s also useful for any type of team to keep track of information (with versioning) right within WordPress.
<h3>Special Thanks</h3>
Thank you to duckgoesoink for catching the Knowledgebase/User conflict fixed in 0.41.

WP Client Reference

Create a reference guide for clients right in the WordPress administration area.

Galen Gidman

HelpPress is a powerful and easy-to-use WordPress knowledge base plugin. No complicated configuration, templating, or code updates. Just install and you immediately have a fully-functional self-help system for your customers.
<h4>Features</h4>
<ul>
<li>Theme Compatible: Compatible with almost any theme right out of the box. No templating required.</li>
<li>Responsive Design: Works on almost any device or screen size your customers may be using.</li>
<li>Live Search Results: Suggests relevant articles to your users live as they enter search terms.</li>
<li>Customizable URLs: Customize the URL slugs for all the major sections of your knowledge base.</li>
<li>Easy Content Organization: Organize knowledge base articles by category, tag, and post format.</li>
<li>Breadcrumb: Includes a built-in breadcrumb to help your users keep track of where they are.</li>
<li>Custom Templates: Override default templates with your own to better match your site.</li>
<li>Extendable: Includes dozens of actions and filters to allow for ultimate customization.</li>
<li>Lightweight: Coded with performance as a priority so it won’t slow down your site.</li>
</ul>

HelpPress Knowledge Base

A WordPress knowledge base plugin compatible with almost any theme.

WP Client Reference vs HelpPress Knowledge Base