Adrian Gray

<h4>Sick of wondering what your visitors are thinking?</h4>
<p>A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.</p>
<h4>But getting new customers should be just the start</h4>
<p>To keep customers happy and engaged you need to understand them. Do you know:</p>
<ul>
<li>How they got to your site?</li>
<li>What products they want to see?</li>
<li>What features they think your site needs?</li>
<li>Is anything holdeing them back from buying more?</li>
<li>Are there things you could be doing better?</li>
</ul>
<p>You’re always better off knowing more. If you know what’s putting people off, you can change it. If you know what people love, you can give them more of it. You need all the customer feedback you can get.</p>
<h4>Savvy people get feedback from their users.</h4>
<p>The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction – it’s just easier for your potential customers to click the back page than to hunt out your contact page.</p>
<p>Opening up comments is better, but not by much. You have to take care of spam, and you can bet competitors will be reading your comments too.</p>
<p>What if you had an easy way to ask users for feedback, at the most point in the sales funnel most valuable to you, and then get the feedback emailed directly to you?</p>
<h4>Getting customer feedback is what WP Customer Feedback is all about</h4>
<p>Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and gaining insights into potential new features.</p>
<p>With more insight into your visitor’s thinking you can:</p>
<ul>
<li>Know what people really think</li>
<li>Better tailor your content</li>
<li>Dramatically increase leads and conversions</li>
</ul>
<h4>Current customization options</h4>
<ul>
<li>Panel title and feedback question</li>
<li>Pop up panel title bar color</li>
<li>Email request text</li>
<li>Submit button text</li>
<li>Delay before panel scrolls into view</li>
<li>Thankyou text after feedback submitted</li>
</ul>
<h4>Video walk through</h4>
<p><a href="https://swoon.wistia.com/medias/cj34mg9sbp" title="WP Customer Feedback walk through video" rel="nofollow ugc">Video walk through in Wistia</a></p>
<p>Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins.</p>
<p>email: adrian@endual.com<br />
twitter: @endual</p>


WP Customer Feedback

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Give users a quick and easy way to provide feedback. Feedback is sent directly to you, away from competitors eyes. Increases leads and conversions.

bizrateteam

<h4>Optimize Your CX Strategy with Real-Time Customer Feedback</h4>
<p><a href="https://www.bizrateinsights.com" rel="nofollow ugc">Bizrate Insights</a> helps you build better customer experiences and attract more qualified traffic to your ecommerce store using voice-of-customer (VoC) feedback collected from the Online Buyer Survey.</p>
<p>Understand what your business is doing right and improve with comments and ratings directly from verified customers.</p>
<p>Our solutions include unlimited survey invitations and responses with options for additional access and reporting. Due to our surveys being incentivized, we lead the industry in response rate. More responses, more data.</p>
<p>Read below to learn more about everything Bizrate Insights’ Online Buyer Survey has to offer.</p>
<p><iframe loading="lazy" title="Bizrate Insights - WooCommerce" src="https://player.vimeo.com/video/731056750?dnt=1&app_id=122963" width="750" height="422" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write"></iframe></p>
<p>Install Bizrate Insights Online Buyer Survey plugin today.</p>
<h4>Collect More Feedback and Never Worry about Data Limits</h4>
<p>Our flexible solutions allow retailers of all sizes to collect and analyze customer feedback without ever worrying about a data limit. That’s why all subscriptions to the Online Buyer Survey include unlimited access to basic data. Bizrate Insights will never charge you for the number of surveys you send out or the total customer responses you receive.</p>
<h4>Track the Entire Customer Journey</h4>
<p>Understand how your business is performing across the entire customer journey. The Online Buyer Survey covers the end-to-end shopping experience by engaging customers at two critical points: the point of sale and post-fulfillment. This unique approach helps ensure feedback is coming from verified buyers right when their experiences are top of mind.<br />
The Point-of-Sale survey covers the experience leading up to the moment a customer clicks the checkout button. Three days after the anticipated delivery date of their order, the customer is emailed the Fulfillment survey covering the shipping experience and product satisfaction.</p>
<h4>Discover All the Customer Insights without Any of the Data Analysis</h4>
<p>You don’t need to be a data scientist or have an in-house team of analysts to get the most out of your survey results. VitalSigns is the easy-to-use reporting platform designed to turn data from your company’s Online Buyer Survey into actionable insights and comes standard with every subscription. By placing all your survey results in one central location, every team member will have instant access to invaluable metrics that can be used to empower their decision-making.</p>
<h4>Get the Metrics That Matter Most</h4>
<p>View quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. This information is accessible within VitalSigns and organized in a series of interactive dashboards.</p>
<h4>Increase Seller Ratings and Build Trust for Your Brand</h4>
<p>Quickly grow your brand and build trust with customers using your Online Buyer Survey results. Seller Ratings Syndication is a built-in feature that seamlessly shares customer feedback gathered from your Online Buyer Survey directly with Google, Bing, and Yahoo. This feedback populates your company’s merchant profiles on these search engines and appears in search ads.</p>
<h4>See How You Stack Up to Competitors</h4>
<p>Take results from your Online Buyer Survey out of a vacuum using comprehensive benchmarking tools. VitalSigns lets you see how your company’s performance stacks up against other retailers within the Bizrate Insights network. With thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce retailers looking to stay ahead of the competition.</p>
<h4>Collect Customer Feedback at No Cost</h4>
<p>Optimize your CX strategy and grow your business with real-time VoC feedback collected with the Online Buyer Survey. Download the WooCommerce extension and get started today. No matter the size of your company, you can set up a Bizrate Insights account and get all these features at no cost:<br />
*   Unlimited surveys: Collect and analyze customer feedback without worrying about a data cap.<br />
*   Seller Ratings Syndication: Customer comments and ratings are automatically shared with search engines like Google and displayed in search ads.<br />
*   KPI dashboards: Easily access metrics critical to your company’s success, including Overall Satisfaction and Likelihood to Recommend.<br />
*   Customer comment dashboard: View, track, and respond to customer comments as they come in.<br />
*   Dedicated customer support: Our team is always here to ensure you get the most out of your VoC data.</p>


Online Buyer Survey by Bizrate Insights

Bizrate Insights Online Buyer Survey for WooCommerce helps you collect feedback from verified buyers to enhance your customer experience.

WP Customer Feedback vs Online Buyer Survey by Bizrate Insights