Adrian Gray

<h4>Sick of wondering what your visitors are thinking?</h4>
A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.
<h4>But getting new customers should be just the start</h4>
To keep customers happy and engaged you need to understand them. Do you know:
<ul>
<li>How they got to your site?</li>
<li>What products they want to see?</li>
<li>What features they think your site needs?</li>
<li>Is anything holdeing them back from buying more?</li>
<li>Are there things you could be doing better?</li>
</ul>
You’re always better off knowing more. If you know what’s putting people off, you can change it. If you know what people love, you can give them more of it. You need all the customer feedback you can get.
<h4>Savvy people get feedback from their users.</h4>
The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction – it’s just easier for your potential customers to click the back page than to hunt out your contact page.
Opening up comments is better, but not by much. You have to take care of spam, and you can bet competitors will be reading your comments too.
What if you had an easy way to ask users for feedback, at the most point in the sales funnel most valuable to you, and then get the feedback emailed directly to you?
<h4>Getting customer feedback is what WP Customer Feedback is all about</h4>
Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and gaining insights into potential new features.
With more insight into your visitor’s thinking you can:
<ul>
<li>Know what people really think</li>
<li>Better tailor your content</li>
<li>Dramatically increase leads and conversions</li>
</ul>
<h4>Current customization options</h4>
<ul>
<li>Panel title and feedback question</li>
<li>Pop up panel title bar color</li>
<li>Email request text</li>
<li>Submit button text</li>
<li>Delay before panel scrolls into view</li>
<li>Thankyou text after feedback submitted</li>
</ul>
<h4>Video walk through</h4>
<a href="https://swoon.wistia.com/medias/cj34mg9sbp" title="WP Customer Feedback walk through video" rel="nofollow ugc">Video walk through in Wistia</a>
Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins.
email: adrian@endual.com 
twitter: @endual

WP Customer Feedback

I got an email message that was completely blank. Users should not be able to click "submit" unless they've actually typed something in.



needs required fields or captcha

Give users a quick and easy way to provide feedback. Feedback is sent directly to you, away from competitors eyes. Increases leads and conversions.

Freemius

Shakhawat Hossain

Turn your happy customers into your best marketers with authentic customer video reviews.
This comprehensive plugin extends WooCommerce reviews by allowing customers to record video feedback, upload customer video reviews, and showcase product video testimonials. Enable customers to record videos via webcam or upload video files, making it easy to collect authentic video feedback from customers—while automated email reminders ensure you never miss an opportunity to gather valuable reviews.
Product Reviews helps you build trust, improve SEO with rich multimedia content, and increase customer engagement—all while providing a seamless experience for both you and your customers.
<h3>🔑 Key Features</h3>
📹 Customer Video Reviews Collection 
* Webcam Recording – Customers can record testimonials directly on product pages 
* Video File Upload – Accept pre-recorded video files from customers 
* Multiple Video Support – Allow multiple videos per review 
* Video Preview – Customers can preview before submitting 
* Customizable Recording Duration – Set maximum recording time (Premium)
📧 Smart Email Reminders 
* Automated Review Requests – Send emails based on order status changes 
* Customizable Timing – Set delay after order completion 
* Personalized Templates – Custom email content with dynamic placeholders 
* Order-based Targeting – Target specific order statuses (completed, delivered, etc.) 
* Admin Management – View and manage all scheduled reminders
🎨 Admin Interface 
* Video Reviews Dashboard – Dedicated admin page to manage video reviews 
* Review Status Management – Approve, spam, trash video reviews 
* Search & Filter – Find specific reviews quickly 
* Bulk Actions – Manage multiple reviews at once 
* WooCommerce-style Interface – Familiar admin experience
⚙️ Customization Options 
* Button Styling – Customize colors, text, and positioning 
* Display Settings – Control where video buttons appear 
* Required Reviews – Make video recording/upload mandatory 
* Live Preview – See changes before applying 
* Responsive Design – Works on all devices
<h3>🚀 Why Choose This Plugin?</h3>
<ul>
<li>Increase Conversion Rates – Video testimonials are 85% more effective than text reviews</li>
<li>Boost SEO Rankings – Rich multimedia content improves search visibility </li>
<li>Build Customer Trust – Authentic video reviews create stronger credibility</li>
<li>Automate Review Collection – Never miss review opportunities with smart email reminders</li>
<li>Professional Management – Comprehensive admin tools for review moderation</li>
<li>Seamless Integration – Works perfectly with existing WooCommerce setup</li>
</ul>
<h3>✅ How to Get Started</h3>
<ol>
<li>Install & Activate the plugin</li>
<li>Enable WooCommerce Reviews in WooCommerce > Settings > Products</li>
<li>Configure Settings under Product Reviews in your admin dashboard</li>
<li>Customize Appearance in the Display tab</li>
<li>Set Up Email Reminders in the Email Reminders tab</li>
<li>Start Collecting authentic video testimonials from your customers</li>
</ol>
<h3>🎯 Perfect For</h3>
<ul>
<li>E-commerce stores wanting to showcase authentic customer video feedback</li>
<li>Businesses looking to automate their review collection process</li>
<li>Store owners who want to stand out with video testimonials</li>
<li>WooCommerce sites focused on building customer trust and credibility</li>
</ul>
<h3>Premium Features</h3>
Upgrade to Product Reviews Pro for advanced functionality:
<ul>
<li>🕒 Custom Video Duration – Set recording times from 30 seconds to 10 minutes</li>
<li>🎨 Advanced Styling – Customize recording interface with brand colors and logo</li>
<li>❓ Custom Questions – Prompt customers with specific questions before recording</li>
<li>🛡️ Advanced Moderation – Enhanced review approval and management tools</li>
<li>📊 Analytics & Insights – Track video review performance and engagement</li>
<li>🔧 Priority Support – Get faster, dedicated support for your store</li>
</ul>

Customer Video Reviews for WooCommerce

Collect customer video reviews to boost trust, engagement, and sales.

WP Customer Feedback vs Customer Video Reviews for WooCommerce