Adrian Gray

<h4>Sick of wondering what your visitors are thinking?</h4>
<p>A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.</p>
<h4>But getting new customers should be just the start</h4>
<p>To keep customers happy and engaged you need to understand them. Do you know:</p>
<ul>
<li>How they got to your site?</li>
<li>What products they want to see?</li>
<li>What features they think your site needs?</li>
<li>Is anything holdeing them back from buying more?</li>
<li>Are there things you could be doing better?</li>
</ul>
<p>You’re always better off knowing more. If you know what’s putting people off, you can change it. If you know what people love, you can give them more of it. You need all the customer feedback you can get.</p>
<h4>Savvy people get feedback from their users.</h4>
<p>The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction – it’s just easier for your potential customers to click the back page than to hunt out your contact page.</p>
<p>Opening up comments is better, but not by much. You have to take care of spam, and you can bet competitors will be reading your comments too.</p>
<p>What if you had an easy way to ask users for feedback, at the most point in the sales funnel most valuable to you, and then get the feedback emailed directly to you?</p>
<h4>Getting customer feedback is what WP Customer Feedback is all about</h4>
<p>Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and gaining insights into potential new features.</p>
<p>With more insight into your visitor’s thinking you can:</p>
<ul>
<li>Know what people really think</li>
<li>Better tailor your content</li>
<li>Dramatically increase leads and conversions</li>
</ul>
<h4>Current customization options</h4>
<ul>
<li>Panel title and feedback question</li>
<li>Pop up panel title bar color</li>
<li>Email request text</li>
<li>Submit button text</li>
<li>Delay before panel scrolls into view</li>
<li>Thankyou text after feedback submitted</li>
</ul>
<h4>Video walk through</h4>
<p><a href="https://swoon.wistia.com/medias/cj34mg9sbp" title="WP Customer Feedback walk through video" rel="nofollow ugc">Video walk through in Wistia</a></p>
<p>Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins.</p>
<p>email: adrian@endual.com<br />
twitter: @endual</p>


WP Customer Feedback

I got an email message that was completely blank. Users should not be able to click "submit" unless they've actually typed something in.



needs required fields or captcha

Give users a quick and easy way to provide feedback. Feedback is sent directly to you, away from competitors eyes. Increases leads and conversions.

Store Boost Kit

<h4>Why Choose Review Follow-Up?</h4>
<p><strong>Build Social Proof</strong> – Generate authentic reviews systematically instead of hoping customers remember to leave feedback on their own.<br />
<strong>Increase Conversion Rates</strong> – Display real customer experiences that convince hesitant shoppers to complete their purchases.<br />
<strong>Reward & Motivate</strong> – Offer exclusive discount codes to reviewers, turning feedback into repeat business opportunities.<br />
<strong>Smart Targeting</strong> – Send requests only to qualified customers after minimum purchase amounts and optimal timing delays.</p>
<h4>How It Works</h4>
<ol>
<li><strong>Customer completes purchase</strong> – Order is tracked automatically by the plugin</li>
<li><strong>Smart delay trigger</strong> – Review request is scheduled after your configured waiting period</li>
<li><strong>Personalized email sent</strong> – Customer receives a branded review request at the perfect moment</li>
<li><strong>Follow-up reminders</strong> – Non-respondents get additional nudges at customizable intervals</li>
<li><strong>Review approved</strong> – Once admin approves the review, verified purchaser receives exclusive discount code</li>
</ol>
<h4>Features</h4>
<ul>
<li><strong>Automated review requests</strong> – Send requests after customizable delays (X days post-purchase)</li>
<li><strong>Strategic follow-up sequences</strong> – Multiple automated reminder emails to non-respondents</li>
<li><strong>Verified purchaser rewards</strong> – Discount codes sent only after reviews are approved to prevent spam</li>
<li><strong>Reward limits</strong> – Set maximum number of rewards per user per year to control costs</li>
<li><strong>Product-level targeting</strong> – Request reviews for individual items or all purchased products in one email</li>
<li><strong>Order-level requests</strong> – Send streamlined review requests covering entire orders</li>
<li><strong>Minimum order filters</strong> – Only request reviews from customers exceeding specified purchase amounts</li>
<li><strong>Category exclusions</strong> – Exclude entire categories from review campaigns</li>
<li><strong>Advanced template customization</strong> – Design compelling, branded email templates with professional design options</li>
<li><strong>Dynamic mail tags</strong> – Build personalized emails using multiple variables without touching code</li>
<li><strong>Reliable CRON scheduling</strong> – Background monitoring runs independently of site traffic</li>
<li><strong>Comprehensive email logs</strong> – Track all review request activity with detailed delivery records</li>
</ul>


Review Follow-Up for WooCommerce

Automate review requests with smart timing, follow-ups, and coupon incentives. Build social proof and drive repeat sales.

WP Customer Feedback vs Review Follow-Up for WooCommerce