janhenckens

This plugin makes it fast and easy to integrate Help Scout’s Beacon feature into your WordPress dashboard. That way, your client has easy access to your documentation and/or has an easy way of contacting you in case they encounter a problem.
Read more about Help Scout Beaon <a href="http://www.helpscout.net/blog/introducing-beacon/" rel="nofollow ugc">here</a>.
Note: the plugin or it’s author are not affiliated with Help Scout in any way.
After installation, you can customize the beacon’s options, icon and colour. 
You can also enable the plugin for selected member roles, giving you control over which of your users has access to the beacon and can contact you.

Dashboard Beacon

Easily integrate a Help Scout beacon in your site's dashboard.

Andrew Munro

Hiren Patel

Starfish Reviews

Tevya

Do you use Help Scout? Are you proud of your customer support? Showing highly positive ratings is a great way to bring in more customers, be more transparent, and hold yourself accountable. Satisfaction Reports from Help Scout (formerly “Happiness Reports for Help Scout”) allows you to show your customer happiness reports right on your website using WordPress shortcodes.
You can choose to show all ratings at once (Great, Okay, Not Good), or only one specific rating, in text format, or as a graph. The shortcodes give you lots of options. You can insert into your favorite pagebuilder, or just in the middle of a post. Pretty much anywhere you want to display your live-updated Satisfaction Ratings (aka Happiness Reports), you can.
<blockquote>
This plugin requires Help Scout API Access and therefore will only work with a paid <a href="https://starfish.reviews/go/help-scout-helpdesk/" title="Help Scout" rel="nofollow ugc">Help Scout</a> plan.
</blockquote>
<h4>Ratings & Reviews Experts</h4>
At <a href="https://starfish.reviews/?utm_source=satisfaction_reports_hs_plugin&utm_medium=wordpress_org_page" rel="nofollow ugc">Starfish Reviews</a> we were using this plugin. But it suddenly stopped working when Help Scout shut down their 1.0 API. Andrew Munro decided not to continue development and update it for the 2.0 API. But he was happy to let us adopt it and update it.
Starfish Reviews creates awesome WordPress plugins to help you get more online reviews, display those reviews on your website, and more. We use Satisfaction Reports from Help Scout on our own website, and so wanted to ensure it was maintained into the future for everyone who wants to show off their customer support Satisfaction Ratings.
<h4>Check Out Our Other Plugins</h4>
<ul>
<li><a href="https://wordpress.org/plugins/starfish-reviews/" rel="ugc">Starfish Review Generation</a> – generate more reviews on Google, TrustPilot, Facebook, or any online review platform.</li>
<li><a href="https://wordpress.org/plugins/plugin-reviews/" rel="ugc">Plugin Reviews</a> – display your plugin’s reviews from the WordPress.org repository.</li>
<li><a href="https://wordpress.org/plugins/rich-reviews/" rel="ugc">Rich Reviews by Starfish</a> – capture and display testimonials.</li>
</ul>

Satisfaction Reports from Help Scout

Great plugin!

Great plugin for product makers who use HelpScout and want to show real-time customer satisfaction ratings. Easy to use and build trust among your new customers. 


Amazing plugin. Didn't know this even existed!

Show Help Scout Satisfaction Ratings reports on your WordPress website.

Dashboard Beacon vs Satisfaction Reports from Help Scout