CodeFlock

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.
<h4>WHAT DOES IT DO?</h4>
Check out the features of the plugin:
<ul>
<li>Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li>Access Control: Admin Can Assign support roles who has access to tickets </li>
<li>File attachments: Multiple files can be attached to the Tickets by the user and the Admin </li>
<li>E-mail notifications: The User and the admin recives email notification when a ticket is created or replied, </li>
<li>E-mail Customizations: All the Emails can be customised by the Admin </li>
<li>Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li>Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>

WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

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<ol>
<li>
Support Tickets 
Users can submit support tickets from the front end. Admins manage and reply from the backend.
</li>
<li>
Email notifications 
Automatic email notifications are sent when tickets are created or replied to.
</li>
<li>
Restricted access 
Users see only their own tickets. Admins see all tickets.
</li>
<li>
Multiple categories 
Tickets can be categorised as Disputed, Support, or Other.
</li>
<li>
Live Chat 
Admins can use the Live Chat panel for real-time replies on a ticket.
</li>
</ol>

Simple Support Tickets

A simple support ticket system allowing users to submit tickets from the front end and admins to respond from the backend.

WP DeskLite – Helpdesk and Support Plugin vs Simple Support Tickets