CodeFlock

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.
<h4>WHAT DOES IT DO?</h4>
Check out the features of the plugin:
<ul>
<li>Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li>Access Control: Admin Can Assign support roles who has access to tickets </li>
<li>File attachments: Multiple files can be attached to the Tickets by the user and the Admin </li>
<li>E-mail notifications: The User and the admin recives email notification when a ticket is created or replied, </li>
<li>E-mail Customizations: All the Emails can be customised by the Admin </li>
<li>Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li>Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>

WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

vato

A simple ticket system but with many functionalities. It can be used for handling supports or bug/issue reportings. Each ticket can be assigned to an approver who will receive an email notifications when the issuer has replied. Each ticket and each comment can be rated; ‘very good’, ‘Ok’, ‘Not so good’. 
In the settings area it is possible to add categories and departments and to modify the email notification and change the style sheet. For preventing spammers it is also possible to activate reCaptcha from the settings.
Contact <a href="mailto:vatan@memoria.se" rel="nofollow ugc">Vatan</a> for more information. 
Webpage <a href="http://www.memoria.se" rel="nofollow ugc">www.memoria.se</a>.

Memoria Ticket System

A ticket system for Wordpress to use for support, contact and/or issue reporting. Ability to create categories and departments.

WP DeskLite – Helpdesk and Support Plugin vs Memoria Ticket System