CodeFlock

<p>WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.</p>
<h4>WHAT DOES IT DO?</h4>
<p>Check out the features of the plugin:</p>
<ul>
<li><strong>Tickets:</strong> Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li><strong>Access Control:</strong>  Admin Can Assign support roles who has access to tickets </li>
<li><strong>File attachments:</strong> Multiple files can be attached to the Tickets by the user and the Admin </li>
<li><strong>E-mail notifications:</strong> The User and the admin recives email notification when a ticket is created or replied, </li>
<li><strong>E-mail Customizations:</strong> All the Emails can be customised by the Admin </li>
<li><strong>Ticket Types:</strong> Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li><strong>Multiple Departments:</strong> Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>


WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

NickDuncan

CodeCabin_

Jarryd Long

SolaPlugins

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets (pending, open, solved)</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
</ul>
<h4>Premium Add-on</h4>
<ul>
<li>Custom front-end help desk showing new, open and closed tickets</li>
<li>Multiple support agents</li>
<li>Support tickets can be made private or public</li>
<li>Add popular tickets to your help desk page</li>
<li>Macros (add predefined responses to your support tickets)</li>
<li>Assign tickets to other support agents</li>
<li>Allow guests to submit support tickets</li>
<li>Choose a default ticket status</li>
<li>Upload files to support tickets and responses (HTML 5)</li>
<li>Link your help desk to an email address and automatically create support tickets when emails are received</li>
<li>Themes for the front-end help desk page (coming soon)</li>
<li>Customize your help desk through the use of shortcodes</li>
<li>Enable CAPTCHA on your support ticket submission form</li>
<li>Departments</li>
<li>Get the <a href="http://solaplugins.com/plugins/sola-support-tickets-helpdesk-plugin/?utm_source=wordpress&utm_medium=click&utm_campaign=st_readme" rel="nofollow ugc">Sola Support Tickets Premium Version</a> for only $29.99</li>
</ul>
<h4>Translations</h4>
<p>Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!</p>
<ul>
<li>English (default)</li>
<li>German (Michael Schulz)</li>
<li>French (Raymond Radet) (Etienne Couturier)</li>
<li>Spanish (Io)</li>
<li>Dutch (Johan Omlo)</li>
<li>Italian</li>
<li>Croatian (Sanjin Barac)</li>
<li>Bengali (Mayeenul Islam)</li>
<li>Portuguese – Portugal (Miguel Madeira Rodrigues)</li>
<li>Danish (Kenneth Wagner)</li>
<li>Turkish (Cahit Cengizhan)</li>
</ul>


Sola Support Tickets

Create a support help desk and support ticket system in minutes with Sola Support Tickets.

WP DeskLite – Helpdesk and Support Plugin vs Sola Support Tickets