CodeFlock

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.
<h4>WHAT DOES IT DO?</h4>
Check out the features of the plugin:
<ul>
<li>Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li>Access Control: Admin Can Assign support roles who has access to tickets </li>
<li>File attachments: Multiple files can be attached to the Tickets by the user and the Admin </li>
<li>E-mail notifications: The User and the admin recives email notification when a ticket is created or replied, </li>
<li>E-mail Customizations: All the Emails can be customised by the Admin </li>
<li>Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li>Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>

WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

Safiye Duman

emarket-design

WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for? 
* Businesses that want to handle customer inquiries from their own website 
* Agencies managing support for multiple clients 
* IT teams running an internal helpdesk 
* WooCommerce or Easy Digital Downloads store owners
Free Features 
* Frontend ticket submission form (shortcode or block) 
* Assign tickets to support agents 
* Set ticket priority and status 
* Email notifications for customers and agents 
* Agent management with dedicated agent pages 
* Role-based access (Agent and Manager roles) 
* Responsive design — works on all devices 
* Spam protection with CAPTCHA support 
* Restrict ticket submission to logged-in users only 
* Customizable form fields from plugin settings 
* No coding required
See WP Ticket in Action
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/Gsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Premium Features (Pro & Enterprise) 
* File attachments on tickets 
* Canned responses for faster replies 
* Departments for organizing support teams 
* Custom fields for tickets 
* Advanced search and filtering 
* SLA tracking and automation rules 
* WooCommerce integration 
* Easy Digital Downloads integration 
* MailChimp integration 
* CSV import/export 
* Real-time helpdesk dashboard with stats and charts 
* And much more
<a href="https://wpticketcom.emdplugins.com/" rel="nofollow ugc">View Live Demo</a> | <a href="https://docs.emdplugins.com/wp-ticket-community/" rel="nofollow ugc">Documentation</a>

Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

WP DeskLite – Helpdesk and Support Plugin vs Customer Support Ticket System & Helpdesk