Safiye Duman

emarket-design

WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for? 
* Businesses that want to handle customer inquiries from their own website 
* Agencies managing support for multiple clients 
* IT teams running an internal helpdesk 
* WooCommerce or Easy Digital Downloads store owners
Free Features 
* Frontend ticket submission form (shortcode or block) 
* Assign tickets to support agents 
* Set ticket priority and status 
* Email notifications for customers and agents 
* Agent management with dedicated agent pages 
* Role-based access (Agent and Manager roles) 
* Responsive design — works on all devices 
* Spam protection with CAPTCHA support 
* Restrict ticket submission to logged-in users only 
* Customizable form fields from plugin settings 
* No coding required
See WP Ticket in Action
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/Gsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Premium Features (Pro & Enterprise) 
* File attachments on tickets 
* Canned responses for faster replies 
* Departments for organizing support teams 
* Custom fields for tickets 
* Advanced search and filtering 
* SLA tracking and automation rules 
* WooCommerce integration 
* Easy Digital Downloads integration 
* MailChimp integration 
* CSV import/export 
* Real-time helpdesk dashboard with stats and charts 
* And much more
<a href="https://wpticketcom.emdplugins.com/" rel="nofollow ugc">View Live Demo</a> | <a href="https://docs.emdplugins.com/wp-ticket-community/" rel="nofollow ugc">Documentation</a>

Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

Achilles_sm

Larry Kokoszka

Rollerblade is a tool that you can use to easily create issue reports and tickets for your team, right from an in-line interface on your WordPress installation.
Here’s the Demo: 
http://www.youtube.com/watch?v=s6NST466XTg
It’s the perfect solution for developers, designers, teams, QA professionals and anyone that needs client feedback in a documented and easy to understand way.
<h3>Support</h3>
Our support portal is located at http://rollerbladeapp.com/support.

Rollerblade

Pros:
- The concept is very interesting.
Cons:
- Requires a browser extension, and uses negative reinforcement to convince you. "Install, or continue to use Bad Screenshots".
- Assumes you are on a large screen. Small screens are out of the question.
- Registering a domain to your account is a little odd and requires setup on both ends (account and site).
- WARNING: Account signup sends your password in plain text. (Eeek!)
Neutral:
- Requires an account with their service, as tickets from all of your domains are stored in a central location. (May or may not be helpful, based on your situation)
- Reporting and Analysis require premium upgrades.



Interesting Idea

Rollerblade - a dead simple way for your clients to leave visual feedback on your WP site, creating information-rich tickets for you to track reports.

Customer Support Ticket System & Helpdesk vs Rollerblade