WP Craft Engineer

<p>WPCraftEngineer AI Knowledge Base lets site owners create a searchable support knowledge base and display AI-powered search or chat widgets on the frontend. The plugin stores knowledge base entries in your WordPress database and sends visitor questions plus relevant knowledge base content to the AI provider selected in the plugin settings.</p>
<p>The plugin is not affiliated with Anthropic, OpenAI, or Google. You must provide your own API key for the provider you choose.</p>
<h4>Features</h4>
<ul>
<li>Natural language knowledge base search.</li>
<li>Chat widget that answers from saved knowledge base entries.</li>
<li>Admin-managed entries, collections, and basic analytics.</li>
<li>Optional query logging in the WordPress database.</li>
<li>Configurable provider: Anthropic Claude, OpenAI, or Google Gemini.</li>
<li>Shortcodes and sidebar widget support.</li>
</ul>
<h4>Shortcodes</h4>
<pre><code>[wpcfe_aikb] Full widget with search and chat.
[wpcfe_aikb collection="HR Policies"] Full widget filtered by collection.
[wpcfe_aikb_chat] Chat only.
[wpcfe_aikb_chat collection="Support FAQs"] Chat filtered by collection.
[wpcfe_aikb_search] Search only.
</code></pre>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.0 or newer.</li>
<li>PHP 8.0 or newer.</li>
<li>Your own API key for Anthropic, OpenAI, or Google Gemini.</li>
</ul>
<h3>External services</h3>
<p>This plugin can connect to third-party AI services when an administrator configures an API key and a visitor or administrator uses the search, chat, provider test, or auto-classification features. The plugin sends the user’s question or test prompt, relevant knowledge base entry content, and selected model details to the configured AI provider so that the provider can generate search results, classifications, or chat answers.</p>
<h4>Anthropic Claude</h4>
<p>When Anthropic is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the Anthropic API at <code>https://api.anthropic.com/v1/messages</code>. This is used to generate answers, classify entries, and test the configured provider connection.</p>
<p>Service provider: Anthropic PBC.<br />
Terms: https://www.anthropic.com/legal/commercial-terms<br />
Privacy: https://www.anthropic.com/legal/privacy</p>
<h4>OpenAI</h4>
<p>When OpenAI is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the OpenAI API at <code>https://api.openai.com/v1/chat/completions</code>. This is used to generate answers, classify entries, and test the configured provider connection.</p>
<p>Service provider: OpenAI, L.L.C.<br />
Terms: https://openai.com/policies/terms-of-use<br />
Privacy: https://openai.com/policies/privacy-policy</p>
<h4>Google Gemini</h4>
<p>When Google Gemini is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the Google Gemini Generative Language API at <code>https://generativelanguage.googleapis.com/v1beta/models/...:generateContent</code>. This is used to generate answers, classify entries, and test the configured provider connection.</p>
<p>Service provider: Google LLC.<br />
Terms: https://ai.google.dev/gemini-api/terms<br />
Privacy: https://policies.google.com/privacy</p>
<p>No third-party AI request is made unless an administrator has entered an API key and uses or enables a feature that requires the selected provider.</p>


WPCraftEngineer AI Knowledge Base

Create AI-powered searchable knowledge base widgets using your own configured AI provider API key.

Upluggit

<p>PingBlink is an all-in-one engagement widget that sits gracefully on the corner of your website. Instead of forcing users to navigate to separate pages for support, news, or promotions, PingBlink brings everything directly to them in a sleek, modern interface.</p>
<p>PingBlink is built using native WordPress custom post types, meaning it is <strong>100% compatible with the Gutenberg block editor</strong>. You can build beautiful help articles and rich-text announcements using the editor you already know and love.</p>
<p>Major Features:<br />
* <strong>Knowledge Base (Help):</strong> Create and organize help articles. Users can search for answers instantly, reducing your support load. Includes built-in helpfulness voting (Thumbs Up / Thumbs Down) with analytics.<br />
* <strong>Announcements (News):</strong> Publish updates, new features, or company news. Users see a pulsing notification badge when new items are available, driving engagement.<br />
* <strong>Promotions (Offers):</strong> Run special promotions or discounts with dedicated cards to increase conversions.<br />
* <strong>Fallback Contact Form:</strong> If users can’t find what they need, they can easily send a message directly from the widget.<br />
* <strong>Built-in Analytics:</strong> Track independent views, clicks, and Click-Through Rates (CTR) separately for News and Offers, alongside simple helpfulness voting analytics for your Knowledge Base directly inside your WordPress dashboard.<br />
* <strong>Smart Visibility Rules:</strong> Control exactly who sees your News and Offers by restricting visibility to logged-in users, logged-out users, or everyone.<br />
* <strong>Customization:</strong> Choose your primary brand color, select from multiple trigger icons (Chat Bubble, Notification Bell, Megaphone, Sparkle), and position the widget on the bottom-left or bottom-right.<br />
* <strong>Zero Bloat:</strong> Lightweight JavaScript and CSS ensure your site speed remains lightning-fast.</p>
<h3>Use Cases</h3>
<ul>
<li><strong>Customer Support:</strong> Reduce support tickets by allowing customers to instantly search your knowledge base from anywhere on the site. If they can’t find the answer, the fallback contact form ensures you never lose an inquiry.</li>
<li><strong>SaaS & Software Updates:</strong> Announce new features, bug fixes, or maintenance schedules in the News tab. Use the <strong>Logged-in Users</strong> visibility rule to display specific updates only to active users, while the unread notification badge ensures they actually see them.</li>
<li><strong>E-Commerce Sales:</strong> Use the Offers tab to promote seasonal discounts or flash sales. You can leverage the <strong>Logged-in Users</strong> visibility rule to show exclusive discount codes to returning customers, the <strong>Logged-out Users</strong> rule to show a “Free Shipping” welcome offer to guests, and the <strong>All Visitors</strong> rule for general store-wide sales.</li>
</ul>


PingBlink – Floating Knowledge Base, Announcements & Offers Widget

A beautifully designed, lightning-fast widget for Help articles, Announcements, and Offers. Keep your users engaged without leaving the page.

WPCraftEngineer AI Knowledge Base vs PingBlink – Floating Knowledge Base, Announcements & Offers Widget