ELEXtensions

<p>WordPress Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. Let’s you connect to your customers in real-time.</p>
<h4>Introduction</h4>
<p>WSChat – ELEX WordPress Live Chat Plugin is a lightweight yet robust plugin that helps to integrate live chat on your website to help your customers reach you most conveniently!</p>
<p>Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. We recommend using a dedicated server. As an alternative option, We have even integrated pusher WebSockets APIs, to make it work on any servers.</p>
<p>Many customers prefer live chat to connect with organizations over emails and social media as there are better chances to get a quick response compared to other sources. Customers often need your assistance right before they make a purchase decision, or in a critical situation in which they need an immediate solution. So, the ideal option is sending a quick text through the live chat window rather than typing a long formal email.</p>
<p>Using this live chat solution, agents can easily reply, assist, and take up a chat conversation if a customer needs assistance in the future as all conversations are recorded in the same chat thread. Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. Let’s you connect to your customers in real-time.</p>
<h4>Main Features</h4>
<ul>
<li>Live Chat Widget with Pre-Chat Form Optimised for WordPress</li>
<li>WooCommerce Integration: Quick Glance on Customer’s Recent Orders & Related Details</li>
<li>Dialogflow AI Integration to Setup Auto Replies</li>
<li>Easily Convert Customer Suggestions to Ideas Board using Tag Feature</li>
<li>Unlimited Agents with Roles & Capabilities</li>
<li>Supports Adding Multiple Agents to the Same Chat</li>
<li>Revisit Old Chat Conversations in History Tab</li>
<li>Customize the Chat Widget to Match the Site Theme</li>
<li>Highly Customisable Pre-Chat Form</li>
<li>Configure Auto Reply Message</li>
<li>Unlimited Chat History</li>
<li>Restrict Live Chat On Specific Pages</li>
<li>Agent Alerts</li>
<li>Customize Live Chat Widget</li>
<li>Integration with Pusher for making your communications simple, reliable & secure.</li>
<li>Interesting Emojis</li>
<li>Show Chat Widget only on Specific Pages</li>
<li>Email the Chat Transcript & Feedback Automatically</li>
<li>Mobile Responsive</li>
<li>Raise a Support Ticket from the Chat Board in Few Clicks by <a href="https://elextensions.com/plugin/wsdesk-wordpress-support-desk-plugin/" rel="nofollow ugc">ELEX WordPress Help Desk & Customer Support Ticketing Plugin integration</a>.</li>
</ul>
<h4>Premium Version Features</h4>
<p>For complete list of latest features and details, please visit <a href="https://elextensions.com/plugin/wschat-wordpress-live-chat-plugin/" rel="nofollow ugc">WSChat – ELEX WordPress Live Chat Plugin</a> premium version product page.</p>
<blockquote><p>
* OpenAI ChatGPT Integration for Auto-Generated Responses<br />
* Real-Time Visitor Tracking<br />
* Allow the Agent to Initiate the Chat
</p></blockquote>
<h4>About Pusher</h4>
<p>Pusher Channels is a hosted WebSockets solution for building powerful real-time interactive apps. Bi-directional data exchange/transfer transmits data in both directions simultaneously through a single connection, you can greatly reduce unnecessary network traffic and delay.</p>
<h4>About ELEXtensions</h4>
<p>We are a group of WordPress and WooCommerce enthusiasts with a vision to solve genuine problems related to WordPress & WooCommerce stores. We offer a wide variety of extensions for WooCommerce. We have premium extensions related to many domains including Shipping, Pricing, Payments and Customer Support.</p>
<h4>Support</h4>
<p>Reach us at https://elextensions.com/support/</p>


WSChat – WordPress Live Chat


Hello, there. Thanks a lot indeed for your great chat plug-in - which i seriousely have been seeking for 8+ years now. I like the customization options, but with some .css knowledge one can create the nearly perfect chat plug-in on the market (my opinion). Reasons: The admin section is clear, open and super easy to use, options list is short, but good. What it has to have (currently missing), is the option to translate to any language (best by using a translation section in the admin area). I will do the translation to german language from now - and very fast. So PLEASE, PLEASE update at least the language files, so that my translation work does make sense by return. What i also would like to see, is more integrations (in example with wpdiscuz, buddypress, youzify - or similar). Thanks again! Truly ... Tom.


Have been seeking 8+ years now - and found, what i need!

WordPress Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls.

Umnico

<p>Umnico Live Chat is an omnichannel free online chat software to monitor and chat with website visitors. Install the chat plugin right now to generate more orders on your website, social media, and instant messengers.<br />
🤝🏻 Get customers, not visitors: Real-time live chat conversations on your website will help you to turn visitors into regular paying customers of your business.<br />
👩‍💻 Monitor and engage your traffic: Get to know your visitors better, reach out to them first, engage audience with a chat to get more leads and purchases.<br />
💬 Add messengers to your website: Combine instant messengers with the chat plugin to talk to your customers on WhatsApp, Telegram, Facebook Messenger, VKontakte, and many more.<br />
🗂 Create and manage a client base efficiently: Capture leads with custom chat forms and convert chats into deals with in-app social CRM by Umnico or connect your favorite CRM easily.</p>
<h3>What is Umnico Live Chat?</h3>
<p>Live chat (or online web chat) is a small widget window on a web page, through which a visitor can ask a sales rep or support team a question and get a prompt answer.<br />
Umnico Live Chat is a functionality to answer customer questions and help with purchases in real-time. Chat on the site is also a good chance to reduce the cost of incoming and outgoing calls. Customers prefer live chat to other channels of communication because it’s convenient, instant, and doesn’t distract them. Companies choose live chat because it allows them to get insights into customer activity and quickly route inquiries to relevant employees and departments.</p>
<h3>Why use Umnico Live Chat?</h3>
<p>Umnico Live Chat is trusted by a plethora of websites around the globe as a leading all-in-one business messaging platform. Over 5,000 businesses choose Umnico Live Chat because it is much more than just a traditional free live chat software — the omnichannel messaging platform provides integrations with email and popular social media and messaging services. This means you can process incoming messages from multiple channels within a single modern interface and analyze the audience’s preferences.<br />
The implementation of a web chat plugin serves as a valuable addition to a business’s customer support suite, providing tangible benefits for both businesses and their website visitors. It aligns with the modern expectation for real-time, personalized interactions and contributes to a heightened overall customer experience.<br />
Your clients prefer chats to calls. Improve the performance of your website right away. <a href="https://umnico.com/register/" rel="nofollow ugc">Sign up</a> with Umnico and set up your live chat in a few minutes.</p>
<h3>Powerful features to improve your website</h3>
<p><strong>Messengers linking</strong>: Umnico Live Chat plugin provides the functionality of a social widget. You can combine the live chat on your website with a variety of messengers and social media, including WhatsApp chat button, Telegram, Facebook, Instagram, Discord, and much more.</p>
<p><strong>Branding and customization</strong>: You can customize the live chat widget to your brand’s colors, adjust its position and behavior to increase your audience engagement.</p>
<p><strong>Build-in social CRM</strong>: Umnico brings the features of capable CRM, so you and your team can convert leads into customers with confidence and less effort.</p>
<p><strong>Lead generation forms</strong>: When clicking on a chat widget, a user is asked to fill out a form, which automatically creates a deal card in Umnico CRM.</p>
<p><strong>File sharing</strong>: Exchange photos, audio, video, documents, GIFs, and emojis with your prospects right on the web.</p>
<p><strong>Real-time traffic analytics</strong>: With Umnico you can analyze the audience of your business, see what pages people visit, which sites brought them to your website, as well as their operating system and device type.</p>
<p><strong>Proactive chat</strong>: Umnico Live Chat allows you to send a message to any website visitor first, focusing on the conversation and engaging a prospect in dialogue.</p>
<p><strong>Typing insights</strong>: See what clients are typing even before they send the message. With this feature, you can always be ready with the reply.</p>
<p><strong>Conversational AI</strong>: Set up and employ a GPT-based chatbot to deal with frequently asked questions, rule-based inquiries, and repetitive tasks.</p>
<p><strong>Teamwork and collaboration</strong>: Assign conversations to your team members, and invite them to join open support discussions with customers.</p>
<p><strong>Sales automation</strong>: Umnico allows you to distribute chats and leads among sales and customer support staff automatically, according to predetermined rules.</p>
<p><strong>Performance reporting</strong>: Valuable and detailed insights on every customer interaction merged into the intuitive analytics dashboard.</p>
<p><strong>Templates and fast responses</strong>: Develop preset responses for swift sending using hotkeys.</p>
<p><strong>CWV-optimized</strong>: Umnico scripts are loaded asynchronously so it won’t affect your website loading speed.</p>
<p>… and many, many other features.</p>
<h3>How to customize your live chat?</h3>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/QeWe1QIR-o8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. As soon as the Umnico Live Chat widget is deployed on your website, you are ready to go. From now on, you can start collecting data about your website audience, engaging your visitors with a proactive conversation, linking instant messengers, generating leads with custom forms, and much more.</p>
<h3>How much does Umnico Live Chat cost?</h3>
<p>Use Umnico Live Chat for free to communicate with your site visitors and track analytics. A premium subscription is not required to leverage the basic functionality of the online chat for website.<br />
Social media and instant messenger features can be added later as a part of the premium subscription.</p>
<h3>In case you need some help</h3>
<p>The Umnico help desk team provides round-the-clock live support! If you require guidance, please feel free to explore our <a href="https://umnico.com/help/" rel="nofollow ugc">knowledge base</a>. Use the live chat widget on the pages of our knowledge base to ask questions and seek support.</p>
<h3>Supported languages</h3>
<ul>
<li>English / English Live Chat Plugin</li>
<li>Russian / Русский плагин чата для сайта (онлайн-консультант для сайта)</li>
<li>German / Deutsch Live Chat Unterstützung Plugin</li>
<li>Spanish / Español Complemento de Chat en Vivo</li>
<li>Brazilian Portuguese / Português do Brasil Plugin de Chat ao Vivo</li>
</ul>


Umnico Live Chat — Free Chat & Social Widget

Free live chat plugin designed to boost the conversion rate on your website and engage visitors with proactive conversations.

WSChat – WordPress Live Chat vs Umnico Live Chat — Free Chat & Social Widget