Ydesignservices

<p>YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.</p>
<p>Features :</p>
<ul>
<li>Ticket Creation by Admin</li>
<li>Visitor/Guest can create ticket from front-end</li>
<li>Priority, status, category selection for each ticket</li>
<li>Multiple file attachment for ticket and reply also attachments attached to mail as well</li>
<li>Ticket assignment mail notifications</li>
<li>Delete ticket by admin</li>
<li>Guest ticket submission</li>
<li>Mail notification upon new ticket submission for admin and originator</li>
<li>100% Ajax based functionality works 200% faster</li>
<li>Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search</li>
<li>Smooth integration with WordPress themes</li>
<li>HTML editor for ticket issue</li>
<li>Custom Priority with ability to re-order, rename default Priority</li>
<li>Custom Categories with ability to re-order, rename default Category</li>
<li>Easy to Use</li>
<li>Unlimited Categories</li>
<li>Shortcode for Support Ticket System</li>
<li>Easy To Translate</li>
</ul>
<h4>Examples areas of use :</h4>
<ul>
<li>Technical support system</li>
<li>Trouble ticket system</li>
<li>Customer relationship management (CRM) system</li>
<li>Service request system</li>
<li>Company, hotel or real estate service desk</li>
<li>Helpdesk system</li>
<li>Appointment request system</li>
<li>Easy ticket management for large orgnization</li>
</ul>


YDS Support Ticket System

YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents  …

NickDuncan

CodeCabin_

Jarryd Long

SolaPlugins

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets (pending, open, solved)</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
</ul>
<h4>Premium Add-on</h4>
<ul>
<li>Custom front-end help desk showing new, open and closed tickets</li>
<li>Multiple support agents</li>
<li>Support tickets can be made private or public</li>
<li>Add popular tickets to your help desk page</li>
<li>Macros (add predefined responses to your support tickets)</li>
<li>Assign tickets to other support agents</li>
<li>Allow guests to submit support tickets</li>
<li>Choose a default ticket status</li>
<li>Upload files to support tickets and responses (HTML 5)</li>
<li>Link your help desk to an email address and automatically create support tickets when emails are received</li>
<li>Themes for the front-end help desk page (coming soon)</li>
<li>Customize your help desk through the use of shortcodes</li>
<li>Enable CAPTCHA on your support ticket submission form</li>
<li>Departments</li>
<li>Get the <a href="http://solaplugins.com/plugins/sola-support-tickets-helpdesk-plugin/?utm_source=wordpress&utm_medium=click&utm_campaign=st_readme" rel="nofollow ugc">Sola Support Tickets Premium Version</a> for only $29.99</li>
</ul>
<h4>Translations</h4>
<p>Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!</p>
<ul>
<li>English (default)</li>
<li>German (Michael Schulz)</li>
<li>French (Raymond Radet) (Etienne Couturier)</li>
<li>Spanish (Io)</li>
<li>Dutch (Johan Omlo)</li>
<li>Italian</li>
<li>Croatian (Sanjin Barac)</li>
<li>Bengali (Mayeenul Islam)</li>
<li>Portuguese – Portugal (Miguel Madeira Rodrigues)</li>
<li>Danish (Kenneth Wagner)</li>
<li>Turkish (Cahit Cengizhan)</li>
</ul>


Sola Support Tickets

Create a support help desk and support ticket system in minutes with Sola Support Tickets.

YDS Support Ticket System vs Sola Support Tickets