zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
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Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
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Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
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The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
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Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
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A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
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Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

Zendesk Support for WordPress

CRM Perks

Samer Bazzi

Asif

Gravity Forms Zendesk Add-on automatically sends form submissions to Zendesk when someone submits a form. You can create a ticket or Contact in Zendesk. Learn more at <a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-zendesk-plugin/?utm_source=wordpress&utm_medium=directory&utm_campaign=zendesk_CRM_readme" rel="nofollow ugc">crmperks.com</a>
<h3>Zendesk Gravity Forms Setup</h3>
<ul>
<li>Go to Forms -> Settings -> Zendesk then add new account.</li>
<li>Go to Forms -> select any form -> Settings -> Zendesk then create new feed.</li>
<li>Map required Zendesk fields to Gravity Forms form fields.</li>
<li>Send your test entry to Zendesk.</li>
<li>Go to Forms -> select any form -> Settings -> Zendesk Logs and verify previously sent entries.</li>
</ul>
Connect zendesk account
Connect any gravity forms to Zendesk account by simply entering API key. Additionally, you can connect multiple zendesk accounts.
Mapping Zendesk fields
Simply select any Zendesk object(Contact, Ticket etc) then map gravity forms form fields to Zendesk object fields.
Manually send entries to Zendesk
Automatically Send gravity forms entries to Zendesk when user submits form. Also , you can manually send gravity forms submissions to Zendesk.
Filter Zendesk Gravity Forms entries
Either send all gravity forms entries to Zendesk or filter entries sent to Zendesk based on user input. For example , only send that entry to Zendesk which contains work email address.
Zendesk Gravity Forms logs
View a detailed log of each gravity forms entry whether sent or not sent to Zendesk and easily resend gravity forms entry to Zendesk.
Send Data As Zendesk Ticket Notes
if a contact form has fields which can not be mapped to any Zendesk Ticket fields, So you can send such fields as Zendesk Ticket note.
Zendesk Error Reporting
If there is an error while sending an entry to Zendesk, an email containing the error details will be sent to the specified email address.
Create Or Update Contact in Zendesk
If a Ticket already exists in Zendesk, update it/add new reply otherwise create a new Ticket in Zendesk.
<blockquote>
Premium Version Features.
Following features are available in premium version <a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-zendesk-plugin/?utm_source=wordpress&utm_medium=directory&utm_campaign=zendesk_CRM_readme" rel="nofollow ugc">Gravity Forms Zendesk Pro</a>.
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<li>Custom fields particularly Phone Number fields fields.</li>
<li>Assign Tickets to Agents.</li>
<li>Zendesk Ticket Attachments.</li>
<li>Set Ticket Priority and Ticket Type.</li>
<li>when a user submit a form, you can save gclid, utm parameters and Geo location.</li>
<li>Lookup lead’s email and phone number using email or phone number lookup services when user submits a contact form.</li>
<li>20+ premium addons</li>
</ul>
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<h3>Need Zendesk Plugin for Woocommerce ?</h3>
We have Zendesk add-on for Woocommerce. <a href="https://www.crmperks.com/plugins/woocommerce-plugins/woocommerce-zendesk-plugin/?utm_source=wordpress&utm_medium=directory&utm_campaign=zendesk_CRM_readme" rel="nofollow ugc">Woocommerce Zendesk</a>
<h3>Want to send Gravity Forms data to a different crms</h3>
We have Premium Gravity Forms add-ons for 20+ CRMs.<a href="https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms-zendesk-plugin/?utm_source=wordpress&utm_medium=directory&utm_campaign=zendesk_CRM_readme" rel="nofollow ugc">View All CRM Extensions</a>

WP Gravity Forms Zendesk

Thank you for the work on your plugin. It has made Zendesk <> Gravity forms communicate seamlessly.

Helping our HR and IT departments move information from our intranet to Zendesk.

Thanks for the work!

Very helpful plugin when using Zendesk

Gravity Forms Zendesk Add-on sends Gravity Forms entries to Zendesk.

Zendesk Support for WordPress vs WP Gravity Forms Zendesk