zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
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Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
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Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
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The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
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Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
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A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
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Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

Zendesk Support for WordPress

WP Swings

Order Sync with Zendesk for WooCommerce plugin will provide a managed process for dealing with new tickets and assembling customers’ order data. It is a two-way integration between Zendesk and WooCommerce.
The admin needs to install the <a href="https://www.zendesk.com/marketplace/apps/support/210789/woocommerce-orders/" rel="nofollow ugc">WooCommerce Orders</a> (from Zendesk Marketplace) before syncing this plugin. It is essentially, a Zendesk-oriented solution that will only work for WooCommerce orders.
The admin can directly verify ticket details from their WooCommerce, removing the need to check their Zendesk account each time. Order Sync with Zendesk for WooCommerce plugin enhances the workflow of WooCommerce stores and improves ticket management. It also helps customers register their queries and follow up on them efficiently.
Zendesk integration with WordPress And WooCommerce plugin enhances the workflow of WooCommerce stores and improves ticket management. Also, it helps customers register their queries and follow up on them efficiently.
Zendesk WordPress & WooCommerce Integration is a remarkable way to improve the user experience. It helps establish better communication between the customers and store owners through chat ticketing, strengthening the customer-buyer relationship. And keeps the customers satisfied
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NOTE: For using Order Sync with Zendesk for WooCommerce plugin, you need to install the <a href="https://www.zendesk.com/marketplace/apps/support/210789/woocommerce-orders/" rel="nofollow ugc">WooCommerce Orders App</a> from the Zendesk Marketplace.
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<h3>MAIN FEATURES FOR ADMIN</h3>
Admin can decide the number of WooCommerce orders and details of new customers’ requests to be displayed.
<ul>
<li>A New Report Section has been added for admin to quickly view all the important details in a glance this report include subject, customer, status, ticket priority etc</li>
<li>You have the option to automatically generate a ticket when a new user registers on your website. This saves time and ensures immediate assistance for users right from the start.</li>
<li>A custom widget has been created, which you can place on anywhere on the website to show the ticket history. This enhances user experience by providing easy access to past support interactions.</li>
<li>Our WooCommerce Zendesk Integrations is compatible with the HPOS (High-Performance Order Sync) feature of WooCommerce.</li>
<li>WooCommerce Orders App provides live information about your customers’ orders.</li>
<li>Whenever a ticket is raised, the WooCommerce order app fetches the live order values and the total number of orders in your Zendesk dashboard. </li>
<li>Admins can see all the tickets generated by any particular customer. </li>
<li>The order data fetched by Zendesk from the WooCommerce store contains the order items and their attributes.</li>
<li>The Admin can enable the option for email notification to get notified with all the details related to the ticket when a customer raises a ticket.</li>
<li>The Admin can completely customize the email template from the WooCommerce email section.</li>
<li>Along with the order details, the admin can also sync the order meta keys on Zendesk using Order Fields from Order Configuration Settings.</li>
<li>The admin can configure the plugin to automatically sync the order status with CRM and create a Zendesk ticket based on the chosen order status.</li>
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<h3>MAIN FEATURES FOR CUSTOMERS</h3>
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<li>In the Ticket History tab, customers can view all the tickets that they have generated. The ticket list will contain tickets generated from different billing email addresses.</li>
<li>Customers can create a new Zendesk ticket upon clicking the “Create Ticket” button in the My Account section by using any of their billing emails—no need to go to Zendesk to create tickets. </li>
<li>Customers can also add their comments from WooCommerce. It will be reflected in the admin’s Zendesk account. </li>
<li>Customers can review their chat history with your agents for tickets from the Ticket History section. This allows them to keep track of their interactions in one place.</li>
<li>Customers and Admin both will get an email notification when a customer raises a ticket.</li>
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Visit <a href="https://docs.wpswings.com/order-sync-with-zendesk-for-woocommerce/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=zendesk-doc" rel="nofollow ugc">Order Sync with Zendesk for WooCommerce Documentation</a> to learn more about the features and working of the plugin. Check out our <a href="https://support.wpswings.com/wordpress-plugins-knowledge-base/category/zendesk-woo-order-sync/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=zendesk-kb" rel="nofollow ugc">Zendesk Plugin knowledge base</a> for some deep insights and FAQs on the plugin.
<h3>ZENDESK FOR WOOCOMMERCE PLUGIN COMPATIBILITIES</h3>
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<li>WooCommerce HPOS: Our Order Sync with Zendesk for WooCommerce plugin is fully compatible with WooCommerce HPOS (High-Performance Order Sync). </li>
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This compatibility improves your store’s performance by enabling speedier and smoother order synchronization for large volumes, ensuring that your operations function normally even during periods of heavy demand.
<h3>Support</h3>
If you need support or have questions, kindly use our online chat window <a href="https://wpswings.com/contact-us/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=contact-us" rel="nofollow ugc">here</a> and discover all types of <a href="https://wpswings.com/woocommerce-plugins/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=woocommerce-plugins" rel="nofollow ugc">WooCommerce Extensions</a> for your eCommerce store.
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Get Huge Discount offers – <a href="https://wpswings.com/offers/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=offers" rel="nofollow ugc">Get More Offers</a>
If our documentation doesn’t contain the solution to your problem, you can visit the <a href="https://forums.wpswings.com/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=forum" rel="nofollow ugc">WP Swings Forums Community</a> or <a href="https://wpswings.com/submit-query/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=query" rel="nofollow ugc">Generate a ticket</a>
Create and Revamp your eCommerce store with <a href="https://wpswings.com/woocommerce-services/?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=woocommerce-service" rel="nofollow ugc">WooCommerce Services</a>
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Order Sync with Zendesk for WooCommerce

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