zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
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Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
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Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
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The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
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Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
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A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
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Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

Zendesk Support for WordPress

Plugins and Snippets

Dilip Sakariya

Napoleão Fusiger Wingert

Owais Ahmed

This plugin offers a better way to load the Zendesk Chat Widget than the Standard Zendesk Chat Plugin. The plugin loads the Zendesk Chat Widget via API and uses a time delay setting to load the Chat Widget. Using this Trick, the Zendesk Chat Widget is loaded AFTER the website is fully loaded. Therefore the loading of the Chat Widget does not consume valuable time anymore on initial page load. Quick and easy to implement. Improves Page Load Time for SEO!
<h4>Why do you need this Plugin?</h4>
One common problem is that the standard Zendesk Chat plugin adds time required to load the widget at the end of each page load. Based on our page load measurements using GTmetrix, loading the Zendesk Chat Widget via the standard Zendesk Plugin adds 103- 691 ms to the time required for loading of a website. Of course the time varies from website to website but the point is, loading Zendesk Chat Widget the standard way, consumes unnecessary time you don’t have. This can lead to quite poor page load metrics which can affect your SEO scores.
<h4>How does it work?</h4>
The Plugin Widget for Zendesk Chat via API uses the API offered by Zendesk to call the chat widget from the background. The plugin then uses a setting to add a chosen time delay when the Chat Widget will be loaded.
This allows that the initial loading of the website can happen without the Zendesk Chat plugin giving a chance to block page load. The Chat plugin is simply loaded separately by waiting first until the initial page has been fully loaded (in GT Metrix Time to Interactive), then loading the Zendesk Chat Widget in a second step via API (e.g. 10 seconds later). Problem solved! No more blocking of page load by Zendesk. Now suddenly, your SEO Metrics start to look much better!
<h4>API and Time Delay – Simple and Quick to Setup</h4>
The plugin has a Settings Page located on your WordPress Dashboard with the Settings Menu. Follow the instructions to enter your Zendesk Chat API Key, and you are done. Quick and easy, a very straightforward plugin to use!
Here some more information about the two settings needed to make this plugin work correctly:
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<li>API Key – simply follow the instructions to get the API Key from your Zendesk Account. Ensure you obtain confirmation that the Key is valid. Once valid, the Zendesk Chat Widget will be loaded via API Key. No other plugin is needed anymore.</li>
<li>Loading Delay Time – Per default, the plugin will delay the loading of the Zendesk Chat Widget by 10 seconds. For most websites, this should work. If your website is very slow or faster, then you increase/decrease the time delay as you wish.</li>
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Please note the loading delay works as follows:
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<li>Webpage is loaded but left still – The Zendesk Chat Widget will wait for a minimum of 10 seconds before loading and opening.</li>
<li>Webpage is loaded and scrolled upon – The Zendesk Chat Widget will wait 3 seconds before loading and opening.</li>
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<h4>Clear Caching when you Install or Update the Plugin</h4>
Please clear all your page caches whenever you update the settings to ensure the loading of the Zendesk Chat Widget is executed correctly.
<h4>Hiding Zendesk Chat Widget on Select Pages</h4>
Additionally, we have added a meta-box on all page and post types in WordPress that allows you to Disable the Chat Widget on select pages. You can open the target page in the edit modus, locate the Widget for Zendesk Chat, and tick the box to disable the Chat Widget.
We also provide additional plugins to enhance your WooCommerce and Easy Digital Downloads (EDD) WordPress webstore. Check out our other plugins:
<ul>
<li><a href="https://www.pluginsandsnippets.com/downloads/upsellmaster/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">UpsellMaster</a> automatically calculate suitable Upsell products in 1-click for each product.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-product-versions/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Product Versions</a> enables product versioning for all of your products and allows you to (1) generate additional revenues from selling updated download versions (existing customers can even be offered a discount for upgrading their products) as an alternative to selling subscriptions and/or (2) simply add a comprehensive archive of old download versions for easy reference to your customers. Plugin increases the monetization and customer retention of your webshop.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/freelancer-marketplace-plugin/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">Freelancer Marketplace</a> plugin will help you build a freelancer marketplace for WordPress and Easy Digital Downloads.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-advanced-shortcodes/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Advanced Shortcodes</a> provides additional shortcodes to enhance the functionality of your EDD store</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-landing-pages-for-categories-and-tags/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Landing Pages for Categories and Tags</a> adds a text editor and an additional text field to your download category and tag pages </li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-mailchimp-abandoned-cart-wordpress-plugin/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Mailchimp Abandoned Cart WordPress Plugin</a> this plugins triggers email series in Mailchimp when customers abandon their carts. The plugin allows to recover lost sales and improves conversion</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-fes-statistics/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD FES Vendor Statistics</a> adds a page to the Vendor Dashboard to make it easier for the vendors to understand and monitor monthly commissions earned and payout status on their own.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-requests-plugin/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Requests</a> this plugins helps you to trigger more engagement with your visitors by offering them a contact button on the download product and author page where they can quickly submit requests for assistance and upload attachments. Requests are added on tracking lists in the vendor and admin dashboards to ensure systematic follow-ups.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/edd-custom-payment-status/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Custom Payment Status</a> this plugins allows you to create custom payment statuses, which will be included in Earnings & Sales Reports.</li>
<li><a href="https://www.pluginsandsnippets.com/downloads/mailchimp-vendor-email-trigger/?utm_source=docs&utm_medium=installation_tab&utm_content=documentation&utm_campaign=readme" rel="nofollow ugc">EDD Mailchimp Vendor Email Trigger</a> this plugins allows to trigger an email series in Mailchimp upon registration of new vendors.</li>
</ul>

Widget for Zendesk Chat via API

I highly recommend this plugin. It helped us a lot to speed up page load time on our customers' websites that are using Zendesk Chat. It's really easy to install and start using it. Also, the Zendesk Chat still works correctly. Perfect!

Perfect Solution for Page Speed

This plugin offers a faster way to load the Zendesk Chat Widget via API. It optimizes the page loading speed and it is quick and easy to implement.

Zendesk Support for WordPress vs Widget for Zendesk Chat via API