zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
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Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
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Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
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The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
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Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
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Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
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A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
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Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

Zendesk Support for WordPress

Smackcoders Inc.,

Smackcoders Support

WP Helpdesk Integration integrates WordPress with service desk tools to capture support tickets from your website. You can design the Form with default WordPress forms. The form created can embedded with Post, Page or Widget. The information collected and sent to anyone of the help desk portal Freshdesk, Zendesk, Zoho Support & Vtiger Tickets module with secure API connection.
<h3>Highlighted features</h3>
<ul>
<li>Captures support threads from WordPress to Freshdesk, Zendesk, Zoho Support and Vtiger Tickets module.</li>
<li>Supports default WordPress Webforms.</li>
<li>Redirects User to desired page after successful form submission.</li>
<li>Notification on success or failure of Ticket capture.</li>
<li>Embed forms in Page, Post or Widgets to capture Support threads.</li>
</ul>
<h3>Highlighted Pro features</h3>
<a href="http://www.smackcoders.com/wp-helpdesk-integration.html?utm_source=readme&utm_campaign=wp_helpdesk_integration" rel="nofollow ugc">WP Helpdesk Integration</a> has all the features of free version. In addition, it supports lots of third party add-ons to make it more flexible in Form design & information gathering. The integration with WooCommerce enables to follow-up the customers in checkout and never let them fall through cracks.
<ul>
<li>Capture your website users as support portal contacts with additional informations.</li>
<li>Supports ACF, MemberPress, WP-Members add-ons to get additional contact info.</li>
<li>Enables to mark a fields to be mandatory and non-mandatory.</li>
<li>More flexible with option to customize the field label.</li>
<li>Supports Gravity Form & Ninja Form to capture support threads.</li>
<li>Google Captcha to avoid spam threads.</li>
<li>Duplicate handling with create, update & skip options.</li>
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<h3>Helpful links</h3>
<ul>
<li><a href="http://www.smackcoders.com/wp-helpdesk-integration.html?utm_source=readme&utm_campaign=wp_helpdesk_integration" rel="nofollow ugc">WP Helpdesk Integration</a> page and <a href="http://www.smackcoders.com/documentation/wp-helpdesk-integration/forms?utm_source=readme&utm_campaign=wp_helpdesk_integration" rel="nofollow ugc">documentation</a></li>
<li>Our recent <a href="http://www.smackcoders.com/blog.html?utm_source=readme&utm_campaign=wp_helpdesk_integration" rel="nofollow ugc">WordPress Product</a> updates.</li>
<li>Related product: <a href="http://www.smackcoders.com/wp-leads-builder-any-crm-pro.html?utm_source=readme&utm_campaign=wp_helpdesk_integration" rel="nofollow ugc">Leads Builder for CRM</a> – Convert your WordPress website visitors, user & checkout customers as CRM Leads & Contacts. Supports Salesforce, Zoho CRM, Freshsales, Vtiger CRM, SugarCRM and SuiteCRM.</li>
</ul>
<h3>Other Useful Plugins & Addons By Smackcoders</h3>
To <a href="https://wordpress.org/plugins/wp-ultimate-csv-importer/" rel="ugc">Import and Export WordPress Data as CSV or XML</a> 
And <a href="https://www.smackcoders.com/wp-ultimate-csv-importer-pro.html" rel="nofollow ugc">for premium version of the plugin, you can get it here</a>
The Leads Builder for WordPress to capture your web forms as leads to one of the top ranking open source CRM. Install the <a href="https://wordpress.org/plugins/wp-leads-builder-any-crm/" rel="ugc">WordPress Lead Form Data Collection to CRM</a> Plugin. And install one of the CRM of your choice from the additional add-ons listed below. Keep both parent plugin and CRM add-on activated. 
* <a href="https://wordpress.org/plugins/wp-zoho-crm/" rel="ugc">Zoho CRM & Zoho CRM Plus</a> 
* <a href="https://wordpress.org/plugins/wp-salesforce/" rel="ugc">Salesforce</a> 
* <a href="https://wordpress.org/plugins/wp-sugar-free/" rel="ugc">SugarCRM</a> 
* <a href="https://wordpress.org/plugins/wp-freshsales/" rel="ugc">Freshsales</a> 
* <a href="https://wordpress.org/plugins/wp-tiger/" rel="ugc">Vtiger CRM</a>
To know more about the premium bundled version, visit <a href="https://www.smackcoders.com/wp-leads-builder-any-crm-pro.html" rel="nofollow ugc">WordPress Lead Form Data Collection to CRM with unlimited features</a>

WordPress Helpdesk Integration

An easy automated and advanced ticket builder for WordPress to capture tickets to one of your favorite Helpdesk.

Zendesk Support for WordPress vs WordPress Helpdesk Integration