zendesk_official

<p>Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:</p>
<ul>
<li>
<p><strong>Single sign on with Zendesk’s Remote Authentication</strong><br />
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.</p>
<p>When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!</p>
</li>
<li>
<p><strong>Turn your blog comments straight into Zendesk Support tickets, with one click</strong><br />
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.</p>
</li>
<li>
<p><strong>The Zendesk Support Web Widget</strong><br />
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.</p>
</li>
<li>
<p><strong>The Zendesk Support Feedback Tab</strong><br />
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.</p>
</li>
</ul>
<p>Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.</p>
<ul>
<li>
<p><strong>Access your tickets from your dashboard</strong><br />
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.</p>
</li>
<li>
<p><strong>A simple contact form, on the dashboard</strong><br />
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.</p>
</li>
</ul>
<p>Like the sound of this plugin but don’t have a Zendesk account yet?  Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.</p>
<h3>Publishing a new version of the plugin on wordpress.org</h3>
<p>If you are a developer looking to release a new version of the plugin<br />
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org</p>


Zendesk Support for WordPress

Whodunit

<h4>The easiest way to add Zendesk Support Form to your site</h4>
<p><a href="https://www.yetix.io/?utm_source=orgplugin&utm_medium=link&utm_campaign=wpreadme" title="Yetix - WordPress Plugin for Zendesk" rel="friend nofollow ugc">Yetix</a> helps you to add your Zendesk request form in one click into a post or a page.</p>
<p>Zendesk® is a registered trademark of Zendesk Inc.<br />
You need to have a Zendesk account to use this plugin.</p>
<p>With Yetix Request Form you can easily:</p>
<ul>
<li>create your form, based on your Zendesk Ticket Fields</li>
<li>automatically send form submissions to Zendesk</li>
<li>connect your site to your Zendesk account by simply entering API key</li>
<li>use a Gutenberg block or a shortcode to include your form where you want in your site</li>
</ul>
<p>Create your own request form based on default fields or/and your custom fields, created into your Zendesk’s settings.<br />
Define the behaviour and the timeout after the user has filled out the form (stay in the same page or go to another page).</p>
<p>Yetix Request Form adopts the design choices made by your theme. If your theme doesn’t have any style for forms, we added some “basic Classes” to prevent any troubles.</p>
<h3>Features and Options:</h3>
<ul>
<li>Add form in your page or your post with the provided Gutenberg Block or shortcode</li>
<li>Define your fields based on default and custom Zendesk Fields</li>
<li>Drag and Drop fields to create your own form</li>
<li>Add file attachments to tickets (only .jpg .png .pdf for a better security)</li>
<li>Pre-fill form fields with the user’s data when they are logged in to WordPress.</li>
<li>Choose between stay in the same page or be redirected to another page after form submission</li>
<li>Automatic spam protection (without captcha).</li>
<li>Fully translatable into any language.</li>
</ul>
<h3>About us</h3>
<p>“Yetix Request Form” is one of the Yetix WordPress Plugins For Zendesk made by <a href="https://www.whodunit.agency/" rel="nofollow ugc">Whodunit Agency.</a><br />
Whodunit is a full-remote French WordPress agency. Founded in 2009, we are deeply involved in open-source development. Whodunit is the biggest agency in France in terms of contribution to WordPress ecosystem.<br />
We are building tailor-made editorial experiences for our clients and also providing high-level maintenance services. This activity is strongly dependent on our involvement in WordPress core development.</p>
<p>Using our experience with WordPress and Zendesk, we decided to create several plugins for helping people to easily integrate Zendesk into their WordPress site.</p>
<h3>Help and support</h3>
<ul>
<li><a href="https://www.yetix.io/documentation/" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://www.facebook.com/groups/yetixcommunity/" rel="nofollow ugc">Join our Yetix Official Community group</a></li>
<li><a href="https://wordpress.org/support/plugin/yetix-request-form/reviews/" rel="ugc">WordPress Support Forum</a></li>
</ul>
<h3>Next features</h3>
<ul>
<li>Create several forms</li>
<li>Receive information about the user (browser, PHP version, WordPress version, Plugins installed/activated, ….)</li>
</ul>
<p>If you have some dreams, ideas, or suggestions, send here in the support forum your wishes.</p>
<h3>Enjoying Yetix Request Form?</h3>
<ul>
<li>Visit our <a href="https://www.yetix.io" rel="nofollow ugc">website</a></li>
<li>Join the <a href="https://www.facebook.com/groups/yetixcommunity/" rel="nofollow ugc">Yetix Community in Facebook</a></li>
<li>Follow us in <a href="https://twitter.com/YetixProducts" rel="nofollow ugc">Twitter @YetixProducts</a></li>
<li><a href="https://wordpress.org/support/plugin/yetix-request-form/reviews/?rate=5#new-post" rel="ugc">Leave us a rating</a></li>
</ul>
<h3>Languages / Localization</h3>
<p>Yetix is translated into English (UK) (English (UK)) and Français (French (France)).</p>
<p>If you would like to translate the form into your language, please <a href="https://translate.wordpress.org/projects/wp-plugins/yetix-request-form" rel="nofollow ugc">click here</a>.</p>


Yetix Request Form for Zendesk

Zendesk Ticket Form into your WordPress site.

Zendesk Support for WordPress vs Yetix Request Form for Zendesk