zenloop

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies.
The zenloop plugin for WooCommerce automates three key business processes: 
1. Immediately detect unhappy, churning customers 
2. Detect churn motives and alert stakeholders 
3. Win back customers through personalized actions
By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.
<h4>Platform benefits</h4>
With our software, you can measure customer retention and predict business growth.
Our benefits include: 
– Achieve high response rates thanks to individual integration and optimized usability 
– Configure alarm systems and immediately forward critical topics internally 
– X-ray customer comments with smart labels and identify churn drivers 
– Target critical voices based on your customer feedback and respond immediately 
– Benefit from free referrals of your loyal promoters 
– Motivate your employees with visualized real-time feedback
<h4>Plugin Features</h4>
When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback.
With the zenloop extension, you can 
– Create customized surveys within a few minutes 
– Use platform data to schedule NPS surveys via zenloop 
– Trigger on-site NPS surveys on your order-success-page 
– Trigger email NPS surveys after product delivery 
– Keep track with automated feedback analyses and reports
<h4>Testimonials</h4>
Smooth feedback analysis 
“With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.” 
Jens Griebler (Deichmann) Head of CRM
Expand customer centricity 
“Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.” 
Julia Bösch (Outfittery) Chief Executive Officer
Fully automated NPS 
“The easiest way to implement and roll out the entire Net Promoter System from A to Z – fully automated.” 
Nana Lohmann (Shopapotheke) Chief Marketing Officer
<h4>Languages</h4>
You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish. 
Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.
The user interface is in English or German.
<h4>Integrations</h4>
Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop: 
– Emarsys 
– Freshdesk 
– Slack 
– Salesforce 
– webhooks 
– Zapier

zenloop for WooCommerce – Net Promoter Score (NPS) platform

zenloop for WooCommerce is the official zenloop.com plugin. It connects zenloop’s Net Promoter Score (NPS) platform with your WooCommerce shop.

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NPS Monitoring allows you to easily integrate a powerful Net Promoter Score survey system into your existing wordpress site.
Your Net Promoter Score is a valuable customer engagement metric designed to measure the likelyhood of your user base to recommend you to a family or friend.
Standard NPS Monitoring accounts are completely free and perfect for blogs and small websites. Larger business will enjoy premium features such as being able to segregate their NPS scores by Browser type, platform used and many other data points. Large businesses can also collect up to 1,000 responses per day for NPS analysis.
The plugin and service is designed to get you up and running in under 5 minutes. Simply install the plugin, signup for a free NPS Monitoring account, then list your Property ID on the plugin settings page. It’s that simple.

NPS Monitoring

This plugin allows you to display a simple NPS Monitoring survey.  Data is then calculated and analyzed to determine your Net Promoter Score.

zenloop for WooCommerce – Net Promoter Score (NPS) platform vs NPS Monitoring