zickt

Zickt is a customer messenger for WordPress. Drop the Zickt widget on your site and visitor messages land in your team inbox, alongside the rest of your customer conversations.
<ul>
<li>Adds a real-time chat widget to your WordPress site</li>
<li>Conversations from this widget, your other websites, email (e.g., GSuite), and form submissions all arrive in your shared team inbox</li>
<li>Reply from <a href="https://zickt.com/integrations/slack" rel="nofollow ugc">Slack</a> or the Zickt web app</li>
<li>Visitor history, name and email are attached to every conversation</li>
<li>Works alongside any theme, no theme edits required</li>
</ul>
This plugin connects your WordPress site to your existing Zickt workspace. Zickt is a paid service with a free trial. <a href="https://zickt.com" rel="nofollow ugc">Start your trial at zickt.com</a>. See <a href="https://zickt.com/pricing" rel="nofollow ugc">pricing</a> for plan details.
<h4>About the Zickt service</h4>
This plugin is an interface to Zickt, a hosted customer messaging platform (Software as a Service). The plugin itself only loads the Zickt messenger script onto your site. The actual messaging functionality, message storage, team routing, and reply delivery all happen on Zickt’s servers, not on your WordPress install.
What the Zickt service provides:
<ul>
<li>Hosted real-time messenger widget and chat infrastructure</li>
<li>Routing incoming visitor messages so your team can reply from Slack or the Zickt web app</li>
<li>Storage of conversation history, visitor profiles, and team replies</li>
<li>Transactional email delivery (reply notifications, follow-ups)</li>
<li>Workspace management for team members, permissions, and channel configuration</li>
<li>Optional integrations (Slack, email, webhooks, CRM)</li>
</ul>
A Zickt account is required for the plugin to function. It is the service that powers the chat. New accounts get a free trial; see <a href="https://zickt.com" rel="nofollow ugc">zickt.com</a> for pricing details, the <a href="https://zickt.com/legal/terms-of-service" rel="nofollow ugc">Terms of Service</a> for service terms, and the <a href="https://zickt.com/legal/privacy-policy" rel="nofollow ugc">Privacy Policy</a> for data handling.
<h4>How it works</h4>
<ol>
<li>Activate the plugin and open Settings → Zickt</li>
<li>Paste your Channel Key from the Zickt admin</li>
<li>The Zickt messenger appears on every page of your site</li>
</ol>
When a visitor sends a message, it opens a new conversation in your team inbox. Replies from Slack or the Zickt web app reach the visitor in the chat bubble.
<h4>Optional: identify logged-in users</h4>
Turn on Identify logged-in users in plugin settings to pass the visitor’s WordPress account email and display name to Zickt automatically. Logged-in users won’t be asked for their email again when they start a chat. Anonymous visitors are unaffected.
<h3>Privacy</h3>
This plugin loads the Zickt messenger widget from <code>cdn.zickt.com</code>. Loading the widget causes the visitor’s browser to make an HTTPS request to Zickt’s CDN, which records standard request metadata (IP address, user-agent, and referrer) for analytics and abuse prevention. Once loaded, the widget sets cookies on the visitor’s browser to track the conversation session. Conversation content is only sent when the visitor types a message into the widget.
If you turn on Identify logged-in users, the following data is passed to Zickt for any logged-in WordPress visitor: user ID, email address, and display name. This identification happens on the visitor’s browser only. Your WordPress server does not call any Zickt API.
For Zickt’s full data practices, see the <a href="https://zickt.com/legal/privacy-policy" rel="nofollow ugc">Privacy Policy</a> and <a href="https://zickt.com/legal/terms-of-service" rel="nofollow ugc">Terms of Service</a>.
By installing this plugin you should disclose the use of Zickt in your site’s privacy policy.

Zickt — Live Chat

Add the Zickt customer messenger to your WordPress site. Visitor messages reach your team inbox. Reply from Slack or the Zickt web app.

Facebook

Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.
Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.
Key features:
<ul>
<li>Website visitors can message you while browsing your site.</li>
<li>Set up auto-replies and answers to common questions to serve customers when you’re not available.</li>
<li>Continue the conversation with customers on Messenger even after they leave your website.</li>
<li>Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.</li>
<li><a href="https://www.facebook.com/business/messenger/get-started" rel="nofollow ugc">Messenger</a>’s familiar interface builds trust.</li>
<li>No need to switch between apps to answer questions you get on the website.</li>
</ul>

Facebook Chat Plugin – Live Chat Plugin for WordPress

The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.

Zickt — Live Chat vs Facebook Chat Plugin – Live Chat Plugin for WordPress