Anowar Hossain Rana

WP DECOR

Zupportly is a powerful, free, and self-hosted ticketing solution that eliminates monthly fees and per-agent costs. It features Unified Agent Management, Automated Ticket Routing, and Role-Based Access Control to securely manage unlimited departments while providing customers a polished frontend portal to track requests. Built with a privacy-first architecture, Zupportly is GDPR-ready, ensuring all support data stays securely on your own server with 100% ownership and no external tracking.
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<h4>Key features :</h4>
<ul>
<li>Unified Agent System (WP User-Based)</li>
<li>Front-end Customer Support Portal</li>
<li>Intelligent Ticket Auto-Assignment</li>
<li>Department-Specific Routing</li>
<li>Read / Unread tracking with ticket count badge on admin menu</li>
<li>Custom Short Code For New Ticket Page</li>
<li>Floating Support Chat Bubble</li>
<li>Auto-refresh on open ticket view — polls every 15 seconds for new replies; shows a pulsing “New reply!” button when updates arrive.</li>
<li>
Priority levels — Low / Medium / High / Urgent (set by agents only)
</li>
<li>
Custom Agent Avatars & Display Names
</li>
<li>
Live Agent Online Indicator
</li>
<li>
Threaded Chat-Style Conversations
</li>
<li>
Universal Ticket Transfer System
</li>
<li>
Unique Ticket ID Tracking (ZT-XXXXXXXX)
</li>
<li>
Automated Email Notification Engine
</li>
<li>
Modern Card-Style Admin Dashboard
</li>
<li>
Multi-Status Ticket Lifecycle Management
</li>
<li>
Integrated Image Attachment Support
</li>
<li>
Shortcode-Powered Ticket Lookup (<code>[zupportly_tickets]</code>)
</li>
<li>
Inline Ticket Submission Form (<code>[zupportly_ticket_form]</code>) — embed on any page
</li>
<li>
Full Admin Oversight & Team Stats
</li>
<li>
Self-Hosted Data Security (No External APIs)
</li>
<li>
Responsive UI
</li>
</ul>
Agent & Department Management 
– Agents are standard WordPress users with the Ticket Agent role — create them from Users → Add New. 
– Each agent gets a custom Chat Bubble Display Name (e.g. “Billing Dept”, “Sales Team”) shown to customers in the chat bubble — completely separate from their WordPress display name. 
– Upload a custom avatar per agent via the Settings page using the WordPress Media Library. 
– Avatars and department names appear in the chat bubble, ticket list, ticket detail view, and the frontend customer portal.
Chat Bubble 
– A floating chat bubble appears on every page of your site, letting customers open a new support ticket in seconds. 
– The bubble header shows stacked agent avatars and a live green online indicator next to the “Support” label. 
– Customers choose a department/agent from a dropdown that shows the custom bubble display names. 
– The close (×) button reliably dismisses the form.
Ticket Lifecycle 
– Every ticket gets a unique ID (e.g. ZT-XXXXXXXX) for easy reference and lookup. 
– Statuses: New (blue), In Progress (orange), Solved (green), Closed (grey). 
– Unlimited back-and-forth conversation with image attachments in every reply. 
– Both agents/admins and customers can close tickets; closed tickets disable further replies.
Agent Assignment & Transfer 
– Tickets submitted via the chat bubble are automatically assigned to the chosen agent. 
– Agents see all tickets assigned to them plus all unassigned tickets in their list. 
– When an agent replies to an unassigned ticket, it is automatically assigned to them. 
– Any agent or admin can transfer a ticket to another agent at any time via the Assignment meta box. 
– Once transferred, only the new assignee and admins can reply.
Admin Interface 
– Dashboard — stats overview (total, new, in progress, solved, closed), recent tickets table, and team overview with open ticket counts per agent. 
– All Tickets — beautifully styled ticket list with card rows, colour-coded status border accents, ticket number chips, stacked customer info, agent avatars, and inline row actions. 
– Ticket Detail — structured details panel, chat-bubble conversation thread (agent right/blue, customer left/green), and a clean reply composer with image attachment support. 
– Create Ticket — agents and admins can create tickets on a customer’s behalf with an agent picker showing avatars. 
– Settings — unified agent table pulling directly from WordPress users; set the Chat Bubble Display Name and avatar per agent; configure the frontend Ticket View Page URL.
Frontend Customer Portal & Shortcodes 
– Shortcode <code>[zupportly_tickets]</code> places a ticket lookup portal on any page. Customers enter their email to see all their tickets, or enter their email and ticket number to jump straight to a specific conversation. 
– Shortcode <code>[zupportly_ticket_form]</code> embeds the full ticket submission form directly on any page — great when the floating chat bubble is turned off or you want a dedicated contact/support page. 
– Modern card design with a gradient header, status pill, chat-style bubbles with agent avatars, and an inline reply input. 
– The ticket view is wider and fully responsive for mobile.
Email Notifications 
– Agent notified on new ticket assignment with ticket details. 
– Customer receives confirmation on submission with their ticket number and a link to the view page. 
– Both parties notified on new replies (with image links if attached). 
– Ticket view page URL included in all notification emails.
Security & Performance 
– All inputs sanitized and escaped. Nonces on every AJAX action. 
– Agents only access their own tickets plus unassigned ones — proper capability checks throughout. 
– All data stored in your own WordPress database — nothing leaves your server.
<h3>⭐ Zupportly Pro — Take Your Helpdesk Further</h3>
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">Get Zupportly Pro →</a>
Upgrade to Zupportly Pro and unlock a complete professional helpdesk suite built on top of everything you already have in the free version. No migration, no data loss — just more power.
<h4>🧩 Custom Form Fields</h4>
Add unlimited custom fields to your ticket form — short text, long text, dropdown, checkbox, number, and URL types. Drag and drop to reorder every field (including built-in fields like Name, Email, Subject) in any order you want. Rename any field label and set custom placeholder text. Custom field values are saved with every ticket and displayed in the admin ticket view.
<h4>📚 Knowledge Base</h4>
Create a full Knowledge Base with categorised articles and a professional article layout. A smart suggestion popup appears directly below the Subject field as customers type — showing matching articles before they submit, reducing your ticket volume. Helpful vote counters (👍 Yes / 👎 No) track article usefulness. Agents can search KB articles from inside any ticket. Mark any WordPress Page or Post as a KB article with one click.
<h4>⚡ Canned Responses</h4>
Speed up replies with one-click pre-written responses. Agents can insert responses from a searchable modal filtered by category. Agents can also save their own personal responses directly from the reply composer — just write a reply and click “💾 Save Current Reply.”
<h4>🛒 WooCommerce Integration</h4>
Link WooCommerce orders and products to support tickets. Customers can search by Order ID when submitting a ticket. Agents see full order details, purchase history, and linked products in the ticket sidebar. Configurable agent access permissions — restrict order data to admins only if needed.
<h4>✉️ Branded HTML Emails</h4>
Replace plain-text notification emails with beautifully designed HTML emails. Upload your logo, choose a brand colour, customise the “From” name and footer text. Includes a live browser preview.
<h4>⏱ Ticket Auto-Close</h4>
Automatically close tickets that have been inactive for a configurable number of days. Sends a reminder email before closure. Choose which ticket statuses to apply auto-close to.
<h4>🔒 Private Notes</h4>
Agents can add internal-only notes to any ticket. Private notes are stored separately from the conversation thread and are never shown to customers.
<h4>⭐ CSAT Surveys</h4>
Automatically send a 1–5 star satisfaction survey when a ticket closes — via email and as an inline widget in the customer portal. Results appear in a WP Dashboard widget showing average score and per-star breakdown.
<h4>🔔 Auto-Refresh & Live Updates</h4>
Configurable auto-refresh keeps the dashboard and ticket list current. A Refresh button with a live unread count badge is added to the dashboard. Set the refresh interval (15–600 seconds) from Pro Settings.
<h4>🏷 Custom Ticket Statuses</h4>
Add unlimited custom statuses alongside the four built-in ones. Each status has a custom label, URL slug, and colour picker for visual clarity in the ticket list.
<h4>📋 Audit Trail & Activity Logs</h4>
Every action on every ticket is automatically logged — replies, status changes, assignments, private notes, auto-closes, and CSAT ratings. View per-ticket logs in the Activity Log meta box. Export as Excel/CSV or print as PDF.
<h4>💾 Backup & Restore</h4>
One-click JSON export of all tickets and Pro settings. Import on any Zupportly site to restore or migrate data.
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">→ Get Zupportly Pro</a>

Zupportly – WordPress Helpdesk & Customer Support Ticket System


Perfect self-hosted alternative to paid helpdesks.



Zupportly gives me everything I need - ticket management, agent assignments, customer portal, and even a chat bubble. The threaded conversations with image attachments work flawlessly. Setup took 5 minutes. This should be in every WordPress site that needs support.


Finally! A free ticket system that actually works

Complete WordPress Helpdesk & Customer Support Ticket System

HelpDesk

<h4>WordPress contact form plugin by HelpDesk ticket system</h4>
Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk ticketing system.
Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track!
<h3>Why choose the WordPress contact form plugin by HelpDesk?</h3>
The main HelpDesk contact form features are:
<ul>
<li>Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully.</li>
<li>Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up.</li>
<li>Automated ticket creation. Turn any website message into a HelpDesk ticket in a snap and speed up response times.</li>
<li>User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want.</li>
<li>End-to-end assistance. Give timely responses and keep your contact form messages neatly organized.</li>
</ul>
Read the <a href="https://www.helpdesk.com/integrations/wordpress/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing" rel="nofollow ugc">article on HelpDesk contact forms</a> to learn more about their benefits.
<h3>What can you do with a contact form in the HelpDesk ticket system?</h3>
When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk ticket system and turns into a ticket — automatically!
With HelpDesk tickets, you can manage:
<ol>
<li>Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention.</li>
<li>Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first.</li>
<li>Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries.</li>
<li>Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need.</li>
<li>Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job.</li>
<li>Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. </li>
<li>Text formatting. Use rich text formatting to make your messages clear and professional.</li>
<li>Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent.</li>
<li>AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer.</li>
<li>Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work.</li>
<li>And more, depending on your needs and processes.</li>
</ol>
With so many ticket customization and detailing options, the HelpDesk ticket system is the perfect tool for companies looking to better their assistance potential.
<a href="https://app.storylane.io/share/6n5acxm402qp" rel="nofollow ugc">Watch the demo</a> to get a taste.
<h3>Top chosen HelpDesk ticket system features</h3>
HelpDesk ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly.
Try a comprehensive set of features to boost your support efforts:
<ul>
<li>Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria.</li>
<li>Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team.</li>
<li>Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement.</li>
<li>Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience.</li>
<li>Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback.</li>
<li>Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk Marketplace for additional apps and integrations that extend your ticketing system’s functionality.</li>
<li>Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations.</li>
<li>Security and compliance. Keep your data secure with HelpDesk’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information.</li>
</ul>
All <a href="https://www.helpdesk.com/ticketing-system/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing" rel="nofollow ugc">HelpDesk ticket system features</a> are available for free for 14 days!
Ready to make your work (and life) easier?
Install the WordPress contact form plugin by the HelpDesk ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features.
<h3>Notes</h3>
<h3>Requirements</h3>
The WordPress contact form plugin by the HelpDesk ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page.
<h3>Localization</h3>
The WordPress contact form plugin by the HelpDesk ticketing system is currently available in English. However, you can translate the plugin into any language at <a href="https://translate.wordpress.org/" rel="nofollow ugc">translate.wordpress.org</a>.
<h3>Partner with HelpDesk</h3>
Want to open a HelpDesk account for a client? Check our <a href="https://partners.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">Partner Program</a>.
<h3>Documentation and Support</h3>
<ul>
<li>For documentation and tutorials, visit our official <a href="https://www.helpdesk.com/help/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing" rel="nofollow ugc">help center</a>.</li>
<li>Check out our <a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing" rel="nofollow ugc">official website</a> for more information about ticketing features.</li>
</ul>
<h3>About us</h3>
We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at <a href="https://text.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">Text.com</a>.
In addition to HelpDesk, the Text ecosystem of products includes:
<ul>
<li><a href="https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">LiveChat</a> – a communication tool that allows you to chat live with your customers.</li>
<li><a href="https://openwidget.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">OpenWidget</a> – a versatile widget that integrates various communication tools into your website for enhanced customer interactions.</li>
<li><a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">ChatBot</a> – a bot framework for AI chat bots.</li>
<li><a href="https://www.knowledgebase.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">KnowledgeBase</a> – a public help center widget</li>
<li><a href="https://platform.text.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing" rel="nofollow ugc">Open Messaging Platform</a> – create and monetize apps or build extensions for your own team.</li>
</ul>
<h3>Use of a Third-Party or External Service</h3>
The HelpDesk contact form relies on third-party services to function properly. They are used to:
<ul>
<li>Create an account with HelpDesk and log into HelpDesk in order to configure the contact form.</li>
<li>Load the form’s embed script from HelpDesk to display the contact form on your website and in the WordPress admin panel.</li>
<li>Load the form’s configuration and apply it to the form on your website.</li>
</ul>
The URLs of the third-party services are: 
– https://app.helpdesk.com 
– https://forms.helpdesk.com 
– https://api.helpdesk.com 
– https://accounts.livechat.com
The use of those services is regulated by our <a href="https://www.helpdesk.com/legal/privacy-policy/" rel="nofollow ugc">Privacy Policy</a> and <a href="https://www.helpdesk.com/legal/terms-of-use/" rel="nofollow ugc">Terms of Use</a>.

HelpDesk Contact Form

Use the WordPress contact form plugin by the HelpDesk ticket system to connect with visitors. Organize and manage messages — all without coding!

Zupportly – WordPress Helpdesk & Customer Support Ticket System vs HelpDesk Contact Form