Anowar Hossain Rana

WP DECOR

Zupportly is a powerful, free, and self-hosted ticketing solution that eliminates monthly fees and per-agent costs. It features Unified Agent Management, Automated Ticket Routing, and Role-Based Access Control to securely manage unlimited departments while providing customers a polished frontend portal to track requests. Built with a privacy-first architecture, Zupportly is GDPR-ready, ensuring all support data stays securely on your own server with 100% ownership and no external tracking.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/CJRJZeUwlnY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>Key features :</h4>
<ul>
<li>Unified Agent System (WP User-Based)</li>
<li>Front-end Customer Support Portal</li>
<li>Intelligent Ticket Auto-Assignment</li>
<li>Department-Specific Routing</li>
<li>Read / Unread tracking with ticket count badge on admin menu</li>
<li>Custom Short Code For New Ticket Page</li>
<li>Floating Support Chat Bubble</li>
<li>Auto-refresh on open ticket view — polls every 15 seconds for new replies; shows a pulsing “New reply!” button when updates arrive.</li>
<li>
Priority levels — Low / Medium / High / Urgent (set by agents only)
</li>
<li>
Custom Agent Avatars & Display Names
</li>
<li>
Live Agent Online Indicator
</li>
<li>
Threaded Chat-Style Conversations
</li>
<li>
Universal Ticket Transfer System
</li>
<li>
Unique Ticket ID Tracking (ZT-XXXXXXXX)
</li>
<li>
Automated Email Notification Engine
</li>
<li>
Modern Card-Style Admin Dashboard
</li>
<li>
Multi-Status Ticket Lifecycle Management
</li>
<li>
Integrated Image Attachment Support
</li>
<li>
Shortcode-Powered Ticket Lookup (<code>[zupportly_tickets]</code>)
</li>
<li>
Inline Ticket Submission Form (<code>[zupportly_ticket_form]</code>) — embed on any page
</li>
<li>
Full Admin Oversight & Team Stats
</li>
<li>
Self-Hosted Data Security (No External APIs)
</li>
<li>
Responsive UI
</li>
</ul>
Agent & Department Management 
– Agents are standard WordPress users with the Ticket Agent role — create them from Users → Add New. 
– Each agent gets a custom Chat Bubble Display Name (e.g. “Billing Dept”, “Sales Team”) shown to customers in the chat bubble — completely separate from their WordPress display name. 
– Upload a custom avatar per agent via the Settings page using the WordPress Media Library. 
– Avatars and department names appear in the chat bubble, ticket list, ticket detail view, and the frontend customer portal.
Chat Bubble 
– A floating chat bubble appears on every page of your site, letting customers open a new support ticket in seconds. 
– The bubble header shows stacked agent avatars and a live green online indicator next to the “Support” label. 
– Customers choose a department/agent from a dropdown that shows the custom bubble display names. 
– The close (×) button reliably dismisses the form.
Ticket Lifecycle 
– Every ticket gets a unique ID (e.g. ZT-XXXXXXXX) for easy reference and lookup. 
– Statuses: New (blue), In Progress (orange), Solved (green), Closed (grey). 
– Unlimited back-and-forth conversation with image attachments in every reply. 
– Both agents/admins and customers can close tickets; closed tickets disable further replies.
Agent Assignment & Transfer 
– Tickets submitted via the chat bubble are automatically assigned to the chosen agent. 
– Agents see all tickets assigned to them plus all unassigned tickets in their list. 
– When an agent replies to an unassigned ticket, it is automatically assigned to them. 
– Any agent or admin can transfer a ticket to another agent at any time via the Assignment meta box. 
– Once transferred, only the new assignee and admins can reply.
Admin Interface 
– Dashboard — stats overview (total, new, in progress, solved, closed), recent tickets table, and team overview with open ticket counts per agent. 
– All Tickets — beautifully styled ticket list with card rows, colour-coded status border accents, ticket number chips, stacked customer info, agent avatars, and inline row actions. 
– Ticket Detail — structured details panel, chat-bubble conversation thread (agent right/blue, customer left/green), and a clean reply composer with image attachment support. 
– Create Ticket — agents and admins can create tickets on a customer’s behalf with an agent picker showing avatars. 
– Settings — unified agent table pulling directly from WordPress users; set the Chat Bubble Display Name and avatar per agent; configure the frontend Ticket View Page URL.
Frontend Customer Portal & Shortcodes 
– Shortcode <code>[zupportly_tickets]</code> places a ticket lookup portal on any page. Customers enter their email to see all their tickets, or enter their email and ticket number to jump straight to a specific conversation. 
– Shortcode <code>[zupportly_ticket_form]</code> embeds the full ticket submission form directly on any page — great when the floating chat bubble is turned off or you want a dedicated contact/support page. 
– Modern card design with a gradient header, status pill, chat-style bubbles with agent avatars, and an inline reply input. 
– The ticket view is wider and fully responsive for mobile.
Email Notifications 
– Agent notified on new ticket assignment with ticket details. 
– Customer receives confirmation on submission with their ticket number and a link to the view page. 
– Both parties notified on new replies (with image links if attached). 
– Ticket view page URL included in all notification emails.
Security & Performance 
– All inputs sanitized and escaped. Nonces on every AJAX action. 
– Agents only access their own tickets plus unassigned ones — proper capability checks throughout. 
– All data stored in your own WordPress database — nothing leaves your server.
<h3>⭐ Zupportly Pro — Take Your Helpdesk Further</h3>
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">Get Zupportly Pro →</a>
Upgrade to Zupportly Pro and unlock a complete professional helpdesk suite built on top of everything you already have in the free version. No migration, no data loss — just more power.
<h4>🧩 Custom Form Fields</h4>
Add unlimited custom fields to your ticket form — short text, long text, dropdown, checkbox, number, and URL types. Drag and drop to reorder every field (including built-in fields like Name, Email, Subject) in any order you want. Rename any field label and set custom placeholder text. Custom field values are saved with every ticket and displayed in the admin ticket view.
<h4>📚 Knowledge Base</h4>
Create a full Knowledge Base with categorised articles and a professional article layout. A smart suggestion popup appears directly below the Subject field as customers type — showing matching articles before they submit, reducing your ticket volume. Helpful vote counters (👍 Yes / 👎 No) track article usefulness. Agents can search KB articles from inside any ticket. Mark any WordPress Page or Post as a KB article with one click.
<h4>⚡ Canned Responses</h4>
Speed up replies with one-click pre-written responses. Agents can insert responses from a searchable modal filtered by category. Agents can also save their own personal responses directly from the reply composer — just write a reply and click “💾 Save Current Reply.”
<h4>🛒 WooCommerce Integration</h4>
Link WooCommerce orders and products to support tickets. Customers can search by Order ID when submitting a ticket. Agents see full order details, purchase history, and linked products in the ticket sidebar. Configurable agent access permissions — restrict order data to admins only if needed.
<h4>✉️ Branded HTML Emails</h4>
Replace plain-text notification emails with beautifully designed HTML emails. Upload your logo, choose a brand colour, customise the “From” name and footer text. Includes a live browser preview.
<h4>⏱ Ticket Auto-Close</h4>
Automatically close tickets that have been inactive for a configurable number of days. Sends a reminder email before closure. Choose which ticket statuses to apply auto-close to.
<h4>🔒 Private Notes</h4>
Agents can add internal-only notes to any ticket. Private notes are stored separately from the conversation thread and are never shown to customers.
<h4>⭐ CSAT Surveys</h4>
Automatically send a 1–5 star satisfaction survey when a ticket closes — via email and as an inline widget in the customer portal. Results appear in a WP Dashboard widget showing average score and per-star breakdown.
<h4>🔔 Auto-Refresh & Live Updates</h4>
Configurable auto-refresh keeps the dashboard and ticket list current. A Refresh button with a live unread count badge is added to the dashboard. Set the refresh interval (15–600 seconds) from Pro Settings.
<h4>🏷 Custom Ticket Statuses</h4>
Add unlimited custom statuses alongside the four built-in ones. Each status has a custom label, URL slug, and colour picker for visual clarity in the ticket list.
<h4>📋 Audit Trail & Activity Logs</h4>
Every action on every ticket is automatically logged — replies, status changes, assignments, private notes, auto-closes, and CSAT ratings. View per-ticket logs in the Activity Log meta box. Export as Excel/CSV or print as PDF.
<h4>💾 Backup & Restore</h4>
One-click JSON export of all tickets and Pro settings. Import on any Zupportly site to restore or migrate data.
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">→ Get Zupportly Pro</a>

Zupportly – WordPress Helpdesk & Customer Support Ticket System


Perfect self-hosted alternative to paid helpdesks.



Zupportly gives me everything I need - ticket management, agent assignments, customer portal, and even a chat bubble. The threaded conversations with image attachments work flawlessly. Setup took 5 minutes. This should be in every WordPress site that needs support.


Finally! A free ticket system that actually works

Complete WordPress Helpdesk & Customer Support Ticket System

JoomSky

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.
Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.
<h4>Key Resources</h4>
<ul>
<li><a href="http://demo.jshelpdesk.com" rel="nofollow ugc">JS Help Desk Demo</a></li>
<li><a href="https://jshelpdesk.com/" rel="nofollow ugc">Plugin Homepage</a></li>
<li><a href="https://youtu.be/HxSBUoMSKs8" rel="nofollow ugc">Video Tutorials</a></li>
</ul>
<h3>Free Version Major Features</h3>
Core Ticketing & Management 
– Professional Support System: Enterprise-level ticketing for all users. 
– Unlimited Tickets & Agents: No artificial limits on your growth. 
– Unlimited Departments: Organize by Sales, Support, Billing, etc. 
– Priority Management: Highlight urgent issues with custom colors. 
– Internal Notes: Agents can add private notes for internal collaboration. 
– Custom Statuses: Track ticket progress with clear status messages.
Zywrap AI Copilot (New!) 
– Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest. 
– 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. 
– Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. 
– Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. 
– Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. 
– Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.
User & Agent Experience 
– Front-end Submission: Users create and track tickets without accessing the dashboard. 
– Guest/Visitor Tickets: Allow users to open tickets without creating an account. 
– Fully Responsive: Optimized for smartphones, tablets, and desktops. 
– HTML Editor: Rich text support for ticket summaries and replies. 
– Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI 
– AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. 
– Email Notifications: Automated alerts for new tickets, replies, and status changes. 
– Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance 
– GDPR Ready: Built-in tools for data erasure and anonymization. 
– Spam Protection: Supports built-in Captcha and Google reCAPTCHA. 
– Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting 
– Color Themes: 7 preset palettes to match your brand. 
– Detailed Reports: Summaries by agent, department, priority, and status. 
– RTL Ready: Full support for right-to-left languages. 
– Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
<h4>Shortcodes</h4>
<ul>
<li><code>[jssupportticket]</code> – Control Panel</li>
<li><code>[jssupportticket_addticket]</code> – Add New Ticket form</li>
<li><code>[jssupportticket_mytickets]</code> – User Ticket List</li>
</ul>
<h3>Premium Add-Ons</h3>
JS Help Desk is a complete help desk system with 35+ professional addons.
<ul>
<li><a href="https://jshelpdesk.com/product/email-piping/" rel="nofollow ugc">Email Piping</a> – Create/reply to tickets via email.</li>
<li><a href="https://jshelpdesk.com/product/time-tracking/" rel="nofollow ugc">Time Tracking</a> – Log time spent on resolutions.</li>
<li><a href="https://jshelpdesk.com/product/paid-support/" rel="nofollow ugc">Paid Support</a> – Charge per ticket or subscription.</li>
<li><a href="https://jshelpdesk.com/product/agents/" rel="nofollow ugc">Agents</a> – Multi-agent management & permissions.</li>
<li><a href="https://jshelpdesk.com/product/agent-auto-assign/" rel="nofollow ugc">Agent Auto Assign</a> – Rule-based ticket routing.</li>
<li><a href="https://jshelpdesk.com/product/multi-forms/" rel="nofollow ugc">Multi Forms</a> – Unique forms per department.</li>
<li><a href="https://jshelpdesk.com/product/merge-ticket/" rel="nofollow ugc">Merge Tickets</a> – Combine duplicate queries easily.</li>
<li><a href="https://jshelpdesk.com/product/overdue/" rel="nofollow ugc">Ticket Overdue</a> – Track SLA deadlines & response times.</li>
<li><a href="https://jshelpdesk.com/product/smtp/" rel="nofollow ugc">SMTP</a> – Custom email protocol for reliability.</li>
<li><a href="https://jshelpdesk.com/product/ban-email/" rel="nofollow ugc">Ban Email</a> – Block specific users or domains.</li>
<li><a href="https://jshelpdesk.com/product/woocommerce/" rel="nofollow ugc">WooCommerce</a> – Connect support to customer orders.</li>
<li><a href="https://jshelpdesk.com/product/private-credentials/" rel="nofollow ugc">Private Credentials</a> – Store & auto-delete sensitive data.</li>
<li><a href="https://jshelpdesk.com/product/email-cc/" rel="nofollow ugc">Email CC</a> – Keep stakeholders updated on tickets.</li>
<li><a href="https://jshelpdesk.com/product/export/" rel="nofollow ugc">Export</a> – Export ticket data/history to CSV.</li>
<li><a href="https://jshelpdesk.com/product/desktop-notification/" rel="nofollow ugc">Desktop Notification</a> – Real-time browser alerts.</li>
<li><a href="https://jshelpdesk.com/product/ticket-history/" rel="nofollow ugc">Ticket History</a> – Full audit log of all ticket actions.</li>
<li><a href="https://jshelpdesk.com/product/close-ticket/" rel="nofollow ugc">Ticket Auto Close</a> – Auto-close inactive ticket threads.</li>
<li><a href="https://jshelpdesk.com/product/feedback/" rel="nofollow ugc">Feedback</a> – Collect agent performance ratings.</li>
<li><a href="https://jshelpdesk.com/product/helptopic/" rel="nofollow ugc">Helptopic</a> – Categorize queries for easy browsing.</li>
<li><a href="https://jshelpdesk.com/product/internal-note/" rel="nofollow ugc">Private Note</a> – Private internal agent communication.</li>
<li><a href="https://jshelpdesk.com/product/knowledge-base/" rel="nofollow ugc">Knowledge Base</a> – Self-service documentation portal.</li>
<li><a href="https://jshelpdesk.com/product/canned-responses/" rel="nofollow ugc">Canned Response</a> – Pre-defined templates for fast replies.</li>
<li><a href="https://jshelpdesk.com/product/max-ticket/" rel="nofollow ugc">Max Tickets</a> – Limit open tickets per user/agent.</li>
<li><a href="https://jshelpdesk.com/product/mail-chimp/" rel="nofollow ugc">Mail Chimp</a> – Sync users to marketing mailing lists.</li>
<li><a href="https://jshelpdesk.com/product/user-options/" rel="nofollow ugc">User Options</a> – Advanced registration & Captcha.</li>
<li><a href="https://jshelpdesk.com/product/actions/" rel="nofollow ugc">Ticket Actions</a> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.</li>
<li><a href="https://jshelpdesk.com/product/announcements/" rel="nofollow ugc">Announcements</a> – Broadcast news to all support users.</li>
<li><a href="https://jshelpdesk.com/product/downloads/" rel="nofollow ugc">Downloads</a> – Share supporting files with customers.</li>
<li><a href="https://jshelpdesk.com/product/faq/" rel="nofollow ugc">FAQ</a> – Database of frequently asked questions.</li>
<li><a href="https://jshelpdesk.com/product/admin-widget/" rel="nofollow ugc">Admin Widgets</a> – Real-time stats on WP dashboard.</li>
<li><a href="https://jshelpdesk.com/product/internal-mail/" rel="nofollow ugc">Internal Mail</a> – Agent-to-agent messaging system.</li>
<li><a href="https://jshelpdesk.com/product/envato/" rel="nofollow ugc">Envato Validation</a> – Verify purchase codes for tickets.</li>
<li><a href="https://jshelpdesk.com/product/widget/" rel="nofollow ugc">Front-End Widgets</a> – Display ticket stats in sidebars.</li>
<li><a href="https://jshelpdesk.com/product/multi-language-email-templates/" rel="nofollow ugc">Multi Language Emails</a> – Language-based templates.</li>
<li><a href="https://jshelpdesk.com/product/easy-digital-download/" rel="nofollow ugc">Easy Digital Download</a> – Integrated support for EDD.</li>
</ul>
<h3>Privacy & Third-Party Service Disclosure</h3>
To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service).
<ul>
<li>Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response. </li>
<li>Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button.</li>
<li>Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the <a href="https://zywrap.com/privacy" rel="nofollow ugc">Zywrap Privacy Policy</a> for full details on data handling.</li>
</ul>

JS Help Desk – AI-Powered Support & Ticketing System


Functionality-wise this plugin is really solid. However, when it comes to re-styling... my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can't be any worse; chained classes, use of important clause, no flexbox or grid, form elements styled up per form, redundancy, overwriting... the worst of all: there's no way to disable default stylesheet. Whoever did this is an absolute amateur. In the era of AI, is it really that hard to prompt for a stylesheet optimization? If the PRO version utilises identical CSS I'd ask for a refund within 2 minutes.


Absolute horror

Professional, beautiful, complete and powerful help desk & support system for WordPress.

Zupportly – WordPress Helpdesk & Customer Support Ticket System vs JS Help Desk – AI-Powered Support & Ticketing System