Anowar Hossain Rana

WP DECOR

Zupportly is a powerful, free, and self-hosted ticketing solution that eliminates monthly fees and per-agent costs. It features Unified Agent Management, Automated Ticket Routing, and Role-Based Access Control to securely manage unlimited departments while providing customers a polished frontend portal to track requests. Built with a privacy-first architecture, Zupportly is GDPR-ready, ensuring all support data stays securely on your own server with 100% ownership and no external tracking.
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<h4>Key features :</h4>
<ul>
<li>Unified Agent System (WP User-Based)</li>
<li>Front-end Customer Support Portal</li>
<li>Intelligent Ticket Auto-Assignment</li>
<li>Department-Specific Routing</li>
<li>Read / Unread tracking with ticket count badge on admin menu</li>
<li>Custom Short Code For New Ticket Page</li>
<li>Floating Support Chat Bubble</li>
<li>Auto-refresh on open ticket view — polls every 15 seconds for new replies; shows a pulsing “New reply!” button when updates arrive.</li>
<li>
Priority levels — Low / Medium / High / Urgent (set by agents only)
</li>
<li>
Custom Agent Avatars & Display Names
</li>
<li>
Live Agent Online Indicator
</li>
<li>
Threaded Chat-Style Conversations
</li>
<li>
Universal Ticket Transfer System
</li>
<li>
Unique Ticket ID Tracking (ZT-XXXXXXXX)
</li>
<li>
Automated Email Notification Engine
</li>
<li>
Modern Card-Style Admin Dashboard
</li>
<li>
Multi-Status Ticket Lifecycle Management
</li>
<li>
Integrated Image Attachment Support
</li>
<li>
Shortcode-Powered Ticket Lookup (<code>[zupportly_tickets]</code>)
</li>
<li>
Inline Ticket Submission Form (<code>[zupportly_ticket_form]</code>) — embed on any page
</li>
<li>
Full Admin Oversight & Team Stats
</li>
<li>
Self-Hosted Data Security (No External APIs)
</li>
<li>
Responsive UI
</li>
</ul>
Agent & Department Management 
– Agents are standard WordPress users with the Ticket Agent role — create them from Users → Add New. 
– Each agent gets a custom Chat Bubble Display Name (e.g. “Billing Dept”, “Sales Team”) shown to customers in the chat bubble — completely separate from their WordPress display name. 
– Upload a custom avatar per agent via the Settings page using the WordPress Media Library. 
– Avatars and department names appear in the chat bubble, ticket list, ticket detail view, and the frontend customer portal.
Chat Bubble 
– A floating chat bubble appears on every page of your site, letting customers open a new support ticket in seconds. 
– The bubble header shows stacked agent avatars and a live green online indicator next to the “Support” label. 
– Customers choose a department/agent from a dropdown that shows the custom bubble display names. 
– The close (×) button reliably dismisses the form.
Ticket Lifecycle 
– Every ticket gets a unique ID (e.g. ZT-XXXXXXXX) for easy reference and lookup. 
– Statuses: New (blue), In Progress (orange), Solved (green), Closed (grey). 
– Unlimited back-and-forth conversation with image attachments in every reply. 
– Both agents/admins and customers can close tickets; closed tickets disable further replies.
Agent Assignment & Transfer 
– Tickets submitted via the chat bubble are automatically assigned to the chosen agent. 
– Agents see all tickets assigned to them plus all unassigned tickets in their list. 
– When an agent replies to an unassigned ticket, it is automatically assigned to them. 
– Any agent or admin can transfer a ticket to another agent at any time via the Assignment meta box. 
– Once transferred, only the new assignee and admins can reply.
Admin Interface 
– Dashboard — stats overview (total, new, in progress, solved, closed), recent tickets table, and team overview with open ticket counts per agent. 
– All Tickets — beautifully styled ticket list with card rows, colour-coded status border accents, ticket number chips, stacked customer info, agent avatars, and inline row actions. 
– Ticket Detail — structured details panel, chat-bubble conversation thread (agent right/blue, customer left/green), and a clean reply composer with image attachment support. 
– Create Ticket — agents and admins can create tickets on a customer’s behalf with an agent picker showing avatars. 
– Settings — unified agent table pulling directly from WordPress users; set the Chat Bubble Display Name and avatar per agent; configure the frontend Ticket View Page URL.
Frontend Customer Portal & Shortcodes 
– Shortcode <code>[zupportly_tickets]</code> places a ticket lookup portal on any page. Customers enter their email to see all their tickets, or enter their email and ticket number to jump straight to a specific conversation. 
– Shortcode <code>[zupportly_ticket_form]</code> embeds the full ticket submission form directly on any page — great when the floating chat bubble is turned off or you want a dedicated contact/support page. 
– Modern card design with a gradient header, status pill, chat-style bubbles with agent avatars, and an inline reply input. 
– The ticket view is wider and fully responsive for mobile.
Email Notifications 
– Agent notified on new ticket assignment with ticket details. 
– Customer receives confirmation on submission with their ticket number and a link to the view page. 
– Both parties notified on new replies (with image links if attached). 
– Ticket view page URL included in all notification emails.
Security & Performance 
– All inputs sanitized and escaped. Nonces on every AJAX action. 
– Agents only access their own tickets plus unassigned ones — proper capability checks throughout. 
– All data stored in your own WordPress database — nothing leaves your server.
<h3>⭐ Zupportly Pro — Take Your Helpdesk Further</h3>
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">Get Zupportly Pro →</a>
Upgrade to Zupportly Pro and unlock a complete professional helpdesk suite built on top of everything you already have in the free version. No migration, no data loss — just more power.
<h4>🧩 Custom Form Fields</h4>
Add unlimited custom fields to your ticket form — short text, long text, dropdown, checkbox, number, and URL types. Drag and drop to reorder every field (including built-in fields like Name, Email, Subject) in any order you want. Rename any field label and set custom placeholder text. Custom field values are saved with every ticket and displayed in the admin ticket view.
<h4>📚 Knowledge Base</h4>
Create a full Knowledge Base with categorised articles and a professional article layout. A smart suggestion popup appears directly below the Subject field as customers type — showing matching articles before they submit, reducing your ticket volume. Helpful vote counters (👍 Yes / 👎 No) track article usefulness. Agents can search KB articles from inside any ticket. Mark any WordPress Page or Post as a KB article with one click.
<h4>⚡ Canned Responses</h4>
Speed up replies with one-click pre-written responses. Agents can insert responses from a searchable modal filtered by category. Agents can also save their own personal responses directly from the reply composer — just write a reply and click “💾 Save Current Reply.”
<h4>🛒 WooCommerce Integration</h4>
Link WooCommerce orders and products to support tickets. Customers can search by Order ID when submitting a ticket. Agents see full order details, purchase history, and linked products in the ticket sidebar. Configurable agent access permissions — restrict order data to admins only if needed.
<h4>✉️ Branded HTML Emails</h4>
Replace plain-text notification emails with beautifully designed HTML emails. Upload your logo, choose a brand colour, customise the “From” name and footer text. Includes a live browser preview.
<h4>⏱ Ticket Auto-Close</h4>
Automatically close tickets that have been inactive for a configurable number of days. Sends a reminder email before closure. Choose which ticket statuses to apply auto-close to.
<h4>🔒 Private Notes</h4>
Agents can add internal-only notes to any ticket. Private notes are stored separately from the conversation thread and are never shown to customers.
<h4>⭐ CSAT Surveys</h4>
Automatically send a 1–5 star satisfaction survey when a ticket closes — via email and as an inline widget in the customer portal. Results appear in a WP Dashboard widget showing average score and per-star breakdown.
<h4>🔔 Auto-Refresh & Live Updates</h4>
Configurable auto-refresh keeps the dashboard and ticket list current. A Refresh button with a live unread count badge is added to the dashboard. Set the refresh interval (15–600 seconds) from Pro Settings.
<h4>🏷 Custom Ticket Statuses</h4>
Add unlimited custom statuses alongside the four built-in ones. Each status has a custom label, URL slug, and colour picker for visual clarity in the ticket list.
<h4>📋 Audit Trail & Activity Logs</h4>
Every action on every ticket is automatically logged — replies, status changes, assignments, private notes, auto-closes, and CSAT ratings. View per-ticket logs in the Activity Log meta box. Export as Excel/CSV or print as PDF.
<h4>💾 Backup & Restore</h4>
One-click JSON export of all tickets and Pro settings. Import on any Zupportly site to restore or migrate data.
<a href="https://cxrana.wordpress.com/2026/01/07/zupportly" rel="nofollow ugc">→ Get Zupportly Pro</a>

Zupportly – WordPress Helpdesk & Customer Support Ticket System


Perfect self-hosted alternative to paid helpdesks.



Zupportly gives me everything I need - ticket management, agent assignments, customer portal, and even a chat bubble. The threaded conversations with image attachments work flawlessly. Setup took 5 minutes. This should be in every WordPress site that needs support.


Finally! A free ticket system that actually works

Complete WordPress Helpdesk & Customer Support Ticket System

Jonny White (from Ticket Tailor)

<a href="https://www.tickettailor.com/sell-tickets-on-wordpress/" rel="nofollow ugc">Ticket Tailor</a> lets you sell tickets and turn your WordPress site in to an 
online event ticketing and event registration system. There are loads of 
great features to help you set up event registration forms and sell out your event tickets. And best of all we have the lowest fees.
The Ticket Tailor WordPress plugin allows you to embed event registration forms directly 
in to your WordPress website so that your customers can buy tickets 
from your site.
<a href="http://www.tickettailor.com?rf=wppl" rel="nofollow ugc">Sign up for a Ticket Tailor account to sell tickets online</a>
<h4>Ticket Tailor Features</h4>
<ul>
<li>Start selling event tickets online in minutes</li>
<li>Create multiple ticket types for your events</li>
<li>Low fees that will save you money</li>
<li>Collect credit/debit card payments using PayPal or Stripe and get paid directly for event ticket sales</li>
<li>Easy event registration forms that you can customise by yourself.</li>
<li>Order management tools (edit orders, re-send e-tickets, cancel orders)</li>
<li>Automatically sends e-tickets with barcodes and QR codes to your event attendees</li>
<li>Customise your e-tickets to say whatever you want</li>
<li>Easily export a doorlist for your event with a list of all attendees and their tickets</li>
<li>Barcode scanning entry system to scan barcode e-tickets at the door</li>
<li>Export the customer data of your event attendees</li>
<li>Website, WordPress and Facebook integration so you can sell tickets and manage event registration from anywhere</li>
<li>Get your own buytickets.at/your-biz URL for your event registration pages</li>
<li>Discount codes and tracking links so can see how people found your event</li>
<li>Sell tickets from a custom designed seating chart</li>
<li>Choose from 10 languages for your event registration forms</li>
<li>Great support form the Ticket Tailor team</li>
<li>Use our <a href="https://developers.tickettailor.com/#ticket-tailor-api" rel="nofollow ugc">ticketing API</a></li>
<li>Perfect <a href="https://www.tickettailor.com/eventbrite-alternative/" rel="nofollow ugc">alternative to eventbrite</a></li>
</ul>
<h4>Integrations</h4>
<ul>
<li>PayPal – Use your own PayPal account to take credit card and PayPal payments for event tickets</li>
<li>Stripe – Use your own Stripe account to take credit card payments for event tickets</li>
<li>MailChimp – Automatically send your event attendees email addresses to your MailChimp lists</li>
<li>Facebook – Add event registration to your Facebook page so your customers can buy tickets directly</li>
<li>Zapier – When anyone buys a ticket to your event, you can now trigger 1,000s of events in other great apps inc. Google Spreadsheets, Xero, Infusionsoft, and Salesforce.</li>
</ul>
<h4>Testimonials from people using Ticket Tailor for event ticketing</h4>
<a href="https://www.tickettailor.com/sell-tickets-on-wordpress/" rel="nofollow ugc">Sell tickets on WordPress</a>
<blockquote>
“A very impressive product all round, with quick-response customer service to match.” 
 John Jeffreys, All Tomorrow’s Parties
“Ticket Tailor’s versatility, intuitive dashboard and friendly customer interface make it by far the best ticket selling vehicle I have used. And I’ve tried most of them.” 
 Mike Manera, Piccadilly Comedy Club.
”@tickettailor Love your service! I use it for all my events!” 
 *@YogaUncorked via Twitter”
“We used TT to help us sell tickets online for a small community music festival on the Isle of Skye. Last year we tried (and succeeded, but at a cost of much hard work, loads of hours and reams of paper) to sell tickets manually – by phone, by email, etc… 
 This year, we decided to risk taking the plunge to sell tickets online – The Ticket Tailor service was very simple to set up, to create events, to get dashboard reporting on and to integrate with payment services. Once events were designed, pasting the ‘widget’ into the web controls (I used squarespace) was also very simple. 
 Customer Service was great (I asked a couple of questions by email about how to set up events and how I could stop my subscription once our event was over) and got replies very quickly with the information I needed. 
 Top class.” 
 Steve Nolan, Event Website builder at Ceol On the Croft
“Ticket Taylor Ticked All My Boxes For Selling Tickets Online For An Event” 
 Having recently being tasked with sorting ticket sales for my old colleges reunion, I searched to see if there was on online ticket solution to my dilemma as the former students were now all over UK/world and I had no direct contact for them. 
 This is where I found Ticket Taylor. On researching other companies of similar attributes, Ticket Taylor came out on top especially in the value for money department. 
 On signing up to the package, I soon found the site very easy to use. You can also SEO the ticket office to suit direct hits for potential online searches. 
 The system is, in my opinion, faultless. It made what a thought would be a cumbersome task into something very delightful. 
 The process of buying a ticket online was simple. I created links from the Facebook page and my website to the online ticket office. 
 I could regularly extrapolate information from the data collected by Ticket Taylor. 
 I found the e-ticketing system very useful indeed. 
 During the use of their system I had little need for help But when I did, their messaging system was simple to use and the small problems I had were dealt with quickly and in a very friendly manor. 
 Overall, I would strongly recommend Ticket Taylor to others. It makes the task of selling tickets to a non-local audience incredibly easy and is great value for money. 
 Already looking forward to using their system again. 
 Steve Purnell, Advanscape.co.uk
“The software is easy to use, looks incredibly professional and the fabulous staff are always in hand to help should you require assistance, I would highly recommend this package to any organisation seeking an easy, professional solution to ticketing.” 
 Diane Schadenberg, Tourettes Action
“Ticket Tailor makes it quick and easy to sell tickets online. The customer service is great, they don’t take a cut on each transaction, and there’s 30% off their monthly plans for charities. All round a great service for PTA events.” 
 Tanja Kent, Collis Primary School PTA
“We are using Ticket Tailor and it works really well. This is mainly down to the fact that you can keep the booking fee and are in total control of selling tickets, particularly useful if you put on multiple events week in, week out.” 
 Richard Buller, The Brickhouse
“Ticket Tailor were happy to help us keep it simple for us and our customers. Everything was delivered ahead of schedule and exactly how we wanted it to look and work. The unique Ticket Tailor system allows us and our customers to save money. Everyone wins!” 
 Dan Cameron, Fieldview Festival
“We are extremely pleased with the support and service provided by TicketTailor that we would not hesitate to recommend the solutions to others.” 
 Donald Lambert, OnSwitch Ltd
</blockquote>
<h4>Feature tour</h4>
Your flexible online event ticket shop
<ul>
<li>Instant, easy set up. You can sign up and get your events on sale within 10 minutes. It’s super quick, you can manage it all yourself, and we are here to help if you need us.</li>
<li>Your style and brand. You can customise your event pages with your own images, colours and fonts so it represents your brand. You can also integrate your event booking forms directly in to your WordPress website using this plugin.</li>
<li>Mobile ready. The event booking widget is responsive and will work well on any screen size.</li>
<li>Take credit card payments easily with PayPal or Stripe. We integrate with PayPal and Stripe so that you can take credit and debit card payments online easily, quickly and securely with no merchant accounts required.</li>
<li>Add your own booking fees. We let you add your own booking fees on to ticket sales which you get to keep!</li>
<li>Automatic order confirmation and email e-ticket delivery. Don’t worry about managing ticket delivery yourself. We will automatically email your customers with an e-ticket containing a barcode, essential event information and order details. You can customise the e-ticket to include any information you like.</li>
<li>For events of all shapes and sizes. Whether you are managing a venue with events every day, a multi-thousand capacity festival, or a small school reunion, Ticket Tailor is perfect for you. You can set up infinite configurations of events, tickets and ticket groups to get your booking forms to work how you need them to.</li>
</ul>
Your easy control panel
<ul>
<li>You can manage everything. When you create an account you get access to our simple but powerful control panel. From here you can manage your events, ticket types, orders, and so on. We guide you through it when you sign up and we are always here to help if you get stuck.</li>
<li>All the customer data is yours. You can download all your customer data for your events from the control panel which can then be imported in to your CRM or email marketing system. We don’t do anything with that data except store it for you.</li>
<li>Analytics and notifications. We notify you by email every time a new order comes in (this can also be turned off). For each event you can see how sales are going with our sales analytics graphs as well as use tracking / affiliate links to see where sales are coming from.</li>
<li>Order management. You are in control of all your customers orders. If you need to search through ticket orders, change a customer’s contact details, cancel an ticket order, or re-send their e-ticket, it’s all at the click of a button.</li>
<li>Duplicate events. If you run regular or recurring events, we’ve made it incredibly easy for you to duplicate events in just a few clicks.</li>
<li>Secured by GeoTrust. Our control panel server over SSL which means you can rest assured that all data transfer is secure.</li>
</ul>
Fast event check-in
<ul>
<li>Print out a doorlist for your event. We’ve created an easy printout doorlist for your events that you can sort by e-ticket code or name. We have managed to condense it to be on as few pieces of paper whilst being big enough to read. Simply print it out and cross people’s tickets off as they come arrive your event.</li>
<li>Check-in event attendees on your smartphone. Download our event check-in app for Android and iPhone, and download all of your event data to your device. You can then check people in, scan their barcodes, search by their personal details, and keep track of ticket entry progress. It works offline if you don’t have internet connection at your event. When online it synchronises with our server so you can have multiple devices checking in tickets for the same event at once.</li>
<li>Check-in event attendees on your computer. Use our desktop app to check people in. You can plug in a USB barcode scanner, or just search using your keyboard. It works online and offline, and ticket check-ins are synched with the server so you can have multiple devices checking in tickets for the same event at once.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Visit (our help center)[https://help.tickettailor.com].</li>
<li>Email hi [at] tickettailor.com to get in touch with the support team.</li>
</ul>
The plugin: “Ticket Tailor – Sell Tickets with WordPress Event Registration Solution” was developed by Zimma Ltd. Ticket Tailor is a trading name for Zimma Ltd.

Ticket Tailor — Event Ticketing & Registration

Sell event tickets online via your WordPress website. Ticket Tailor is an easy event ticketing & event registration system.

Zupportly – WordPress Helpdesk & Customer Support Ticket System vs Ticket Tailor — Event Ticketing & Registration