Autotask Ticket Lookup

This plugin queries the Autotask API using your supplied user credentials. Your autotask account must be activated for API access for this plugin to work, which will require contacting Autotask Support to accomplish.

You will also need to know which region your account is hosted in, which can be easily deduced by your Autotask Dashboard URL (instead of a preceeding “www”, you will see “ww” followed by a number. This number is what you need to remember)

The plugin has a built in test query that you can run after submitting your credentials.

There are two shortcodes provided, one outputs the searching form (which also takes an optional label parameter for the ticket number search field) and the other outputs the search results. The output is hard-coded but there are CSS classes available for manually styling the output.

There is also a premium version available, with some extra features to truly integrate this plugin with your own site’s theme, with more features to come! Check it out: http://www.cnetsys.com/downloads/autotask-ticket-lookup-plugin-for-wordpress/

1. Activate the plugin through the ‘Plugins’ menu in WordPress
2. Follow the link on the plugin to enter your Autotask API details
3. Test your connection using the “Test” tab in the Settings page
4. Use the shortcodes to print out the search form and search results

Currently no questions

1. 

   This is the settings page for this plugin. You need to supply user credentials, and choose the correct region as outlined above.

2. 

   This shows the plugin's output from the front end, including the search form with the ticket field labeled as "Ticket #: " and the output results below.

1.0

• First Release.