Desku.io – Live Chat, Help Desk & Knowledge Base
AI customer service software for WordPress—live chat, instant replies & a smart knowledge base to boost support in minutes.
Plugin info
Maintenance & Compatibility
Maintenance score
Stale • Last updated 308 days ago • 2 reviews
Is Desku.io – Live Chat, Help Desk & Knowledge Base abandoned?
Likely maintained (last update 308 days ago).
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Description
Desku Live Chat Widget Plugin for WordPress
Desku is the ultimate ticketing customer support platform for WordPress users that allows them to create and display tickets without slowing down their website. It is the perfect solution to display, respond to, and create tickets lightning-fast anytime.
3rd-Party Service
We designed Desku Ticketing System to protect users’ privacy and align with the GDPR rules.
This plugin uses a 3rd-party service, Desku, to provide certain features. Please be aware of the following:
- Service URL: Desku Service
- Terms of Use & Privacy Policy: Desku Terms and Privacy
WHY USE THIS PLUGIN?
Installing Chat Widget script manually can be a hastle when you don’t have access to or don’t know the technicals of website development
Now say goodbye to all those manual script placement hastles.
This plugin will allow you to simply login to Desku and deploy the one of the available live chat widgets.
HOW TO USE THIS PLUGIN?
- Install the Plugin
- “Desku” will be available in WordPress Left Sidebar
- Click on it and Log in to Desku via a simple wizard.
- After successful connection, this plugin will show you available live chat widgets to choose one from.
- Install the one you need.
- That Live Chat Widget will be installed for the site and all of your pages will have it enabled.
Available on:
-WordPress
Do I need to install any additional tools to use the live chat widget?
No. Desku is a fully-integrated default live chat solution. You can start chatting right after configuring it from the Desku.
Are you GDPR-friendly?
Privacy is our utmost priority, and we designed Desku in a way that aligned with GDPR.
Installation
The easiest way to install Desku is to search for it via your site’s Dashboard.
Step-By-Step Instructions
- Go to the WordPress Dashboard “Add New Plugin” section.
- Search For “Desku”.
- Install it by clicking the “Install Now” link.
- When the installation finishes, click “Activate Plugin.”
Frequently Asked Questions
Desku is perfect for Bootstrapped SaaS startups, eCommerce businesses, and WordPress plugins. If you want to communicate with your customers and provide excellent customer service, you need to use Desku.
Absolutely not. Desku provides the most user-friendly live chat and helpdesk plugin for WordPress.
Desku is free for 7 days, and we don’t need your card details. Later on, you can extend your trial period and unlock new features by upgrading to premium plans.
Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.
A shared inbox is a central location where multiple agents can access and respond to customer inquiries, requests, and support tickets. It is a collaborative tool that allows teams to manage customer support requests and interact with customers in real time.
In a shared inbox, all customer conversations are visible to every agent, so each team member can see what has been discussed and what actions have been taken. This helps ensure that all customer inquiries are handled promptly and efficiently, without any duplication of effort or miscommunication.
No. Desku is a fully-integrated default live chat solution. You can start chatting right after configuring it from the Desku.
Privacy is our utmost priority, and we designed Desku in a way that aligned with GDRP.
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Changelog
1.0.0
- Initial release