eBanqo Widget

eBanqo webchat plugin is a fast, convenient way to embed a customizable, real-time messaging platform on your website. Customizing an existing widget or adding a new one is quick and easy.

The main goal of this plugin is to allow you to easily install webchat widget onto your website.

Benefits

With eBanqo webchat plugin, you can provide instant communication to on-site visitors and customers and enable a prompt resolution to their questions or concerns.

Provide modern and efficient Livechat services to your customers

Build stronger customer relationships and increase your business profits with our fully functional eBanqo WordPress webchat plugin.

About eBanqo webchat plugin

eBanqo integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, HubSpot CRM, Zoho, and social media platforms like Facebook, Twitter, Whatsapp.

Our Omnincahel Webchat Widget also houses multi-social media channels like Facebook, Twitter, Whatsapp. Delighting your website visitors to continue their conversion with you anywhere at their convenience.

eBanqo Inc, a cloud customer engagement platform provider, offers businesses a platform to deliver faster and more convenient customer support, as well as extend their services to messaging apps that customers already have.

eBanqo enables the automated delivery of services, instant resolution of customer issues, real-time responses to customer enquiries, and live chat via webchat, Facebook Messenger, Twitter DM, WhatsApp, and In-app We want to make it possible for customers to resolve issues themselves, enjoy services, and perform transactions, without speaking with anyone in the organization, in a safe and secure manner”. Learn more at https://www.ebanqo.com

Adding ebanqo-widget to your WordPress site is really easy, follow these steps :

• Clone this repository into your plugins directory or download the zip file and unzip on your plugins directory
• or Install the Free plugin from the WordPress directory and activate it.
• Go to Settings, then to the eBanqo sub menu, and configure the settings.
• Start chatting with your visitors! 🙂

Can I integrate the solution with my business tools?
eBanqo solution is equipped with the capabilities to integrate into multiple 3rd party platforms like email, helpdesks, CRM and other business tools you might have.

Can I extract analytical data?
eBanqo solution has a dashboard where assigned support agents can view activities and analytics like, top issues customers are having, top questions they are asking within a period, which social media channels are customers congregated etc.

Will there be product support and upgrades after deployment?
Yes, there is an option for upgrades and premium support.

How can I reach eBanqo support?
Kindly use the Chatbot on our website to reach our customer support or send a mail to us at [email protected].

How does eBanqo work?
With integration to your backend systems, eBanqo customer engagement solution provides customers, stakeholders, and partners with a consistent experience and channel-agnostic access to your business’ services.

1. 

   Widget options on website on click of the chat icon - (screenshot-1.png) https://drive.google.com/file/d/1WsmNo86lho_7fpwTaee9Umq7Rlm9HwWX/view?usp=sharing

2. 

   Login/Enrollment form for new customers - (screenshot-2.png) https://drive.google.com/file/d/1kOKrdNjWpMUu0ENohju4X2IxrVb783kR/view?usp=sharing

3. 

   Chat window with the message from bot and quick replies option. Also shows the attachment icon - (screenshot-3.png) https://drive.google.com/file/d/1l3a7ddm4DoUIAnDJ5N7iEhlHtyqBbu8V/view?usp=sharing

4. 

   Chat history view for each chat session. You can click on each item to see the message history - (screenshot-4.png) https://drive.google.com/file/d/1T9X0ARx8NtcfeGKM7BlDMVOGNmw4_pCR/view?usp=sharing

5. 

   Emoji view for chat messages - (screenshot-5.png) https://drive.google.com/file/d/1x8w584XBHeoi00Z7c-onbF2-KMI8Toeo/view?usp=sharing

0.0.1

• Initial release