Plugin info

Total downloads: 5,745
Active installs: 500
Total reviews: 7
Average rating: 3.4
Support threads opened: 0
Support threads resolved: 0 (0%)
Available in: 5 language(s)
Contributors: 1
Last updated: 4/29/2019 (2438 days ago)
Added to WordPress: 3/11/2019 (6 years old)
Minimum WordPress version: 4.0
Tested up to WordPress version: 5.2.23
Minimum PHP version: 5.6.0

Maintenance & Compatibility

Maintenance score

Possibly abandoned • Last updated 2438 days ago • 7 reviews

22/100

Is Send email to customer on cancelled order in WooCommerce abandoned?

Possibly abandoned (last update 2438 days ago).

Compatibility

Requires WordPress: 4.0
Tested up to: 5.2.23
Requires PHP: 5.6.0

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Description

This plugin sends an email to let the user know that his order has been cancelled or failed

No options, just activate the plugin and it’s done.

Installation

  1. Go to your WP Dashboard > Plugins and search for ‘Send email to customer on cancelled order in Woocommerce’ or…
  2. Download the plugin from WP repository.
  3. Upload the plugin folder to the ‘/wp-content/plugins/’ directory
  4. Activate the plugin through the ‘Plugins’ menu in WordPress

Frequently Asked Questions

No FAQ available

Review feed

lauradiaz
3/11/2019

Simple and fast

By default WooCommerce do not send an email to the customer when order is unsuccessful or canceled. With this plugin, in addition to sending a notification to the email accounts specified in the WooCommerce settings, you will also send the email to the customer, so that he knows that his order has not been able to be effective. It is simply download and activate, you do not have to do anything else.
melvisnap
4/18/2019

Cumple su objetivo

El plugin cumple con su objetivo de enviar la notificación de pedido Cancelado y Fallido al cliente. Cabe mencionar que estos mensajes son para admins, sugiero a los que usen este plugin cambiar los mensajes que tiene woocommerce por defecto por algo más asociado a algo para el cliente.
jakubkasparek
11/8/2024

I strongly advise against it.

If you cancel orders in bulk, it sends it out to all addresses. Big data leak! Risk of GDPR breach!
Knut Sparhell
1/29/2025

Simple, but no longer appears well made

Does what it says. Instead of just notifying shop manager, the customer also gets notified when cancelled/failed order. Recommended! I'm sorry, but can no longer recommend this, but have to warn against it. As others have discovered, it may cause a major information leak, when used for bulk cancelling. I have made a fix, which any easily can implement, replace line 30 with: // \error_log ( 'Pre: ' . $wc_emails['WC_Email_Cancelled_Order']->recipient );$wc_emails['WC_Email_Cancelled_Order']->recipient = \explode( ',', $wc_emails['WC_Email_Cancelled_Order']->recipient )[0] . ',' . $email_cliente;// \error_log ( 'Post: ' . $wc_emails['WC_Email_Cancelled_Order']->recipient );

Screenshots

No screenshots available

Changelog

1.1

  • Tested up to WordPress 5.2.
  • WC tested up to: 3.6.2

1.0

  • Initial release