Slack and Microsoft Teams Live Chat widget
SignalZen is a live chat solution for your website which enables you to engage and talk to your website visitors.
Plugin info
Maintenance & Compatibility
Maintenance score
Stale • Last updated 332 days ago
Is Slack and Microsoft Teams Live Chat widget abandoned?
Likely maintained (last update 332 days ago).
Compatibility
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Description
Our live chat solution is designed for those who want to use Slack or Microsoft Teams for chatting with website visitors.
By using SignalZen platform you can also integrate Email channel.
Features:
- Slack Integration – talk to your visitors directly from Slack.
- Microsoft Teams Integration – talk to your visitors directly from Microsoft Teams.
- Prerequisites form builder – build any kind of form via our UI to show for your visitors before they enter the chat.
- Saved replies – Reply faster with pre-defined messages list.
- No ads – we will never show any third party paid content to your users.
- Mobile friendly – mobile friendly interface for both chat users and operators.
- Files transfer – site visitors and chat operators can securely exchange files in real time.
- Emojis – all chat participants can express themselves with emojis 🙂
- Auto invitations – define how and when you want to invite the visitors of your website to a chat session.
- Participant status – see when operators or visitors are online.
- Customized widget text and colours – define what static text your visitors see in the live chat widget (for translations too).
- Offline notifications – operators and visitors are optionally notified about new messages by email, when offline.
- Unlimited operators – scale your customer service team without additional cost.
- API – use our RESTful API to retrieve existing live chat visitors and full conversations.
Installation
This section describes how to install the plugin and get it working.
- Upload the plugin files to the
/wp-content/plugins/signalzendirectory, or install the plugin through the WordPress plugins screen directly. - Activate the plugin through the ‘Plugins’ screen in WordPress
- Use the Settings->SignalZen screen to configure the plugin
Frequently Asked Questions
We are a Customer Support software as service provider that focuses on working with clients who want to provide Customer Support by using Slack and Microsoft Teams. We provide websites with a Live Chat widget and mailbox. All the traffic that goes through these channels is forwarded to your Slack or MS Teams workspace so that your team could work with them directly from Slack or MS Teams.
Slack is a cloud-based instant messaging platform. You can install this app on your mobile, and integrate it with SignalZen. When a visitor is trying to chat with you, your mobile Slack will alert you. Then you can chat with your site visitors from Slack.
MS Teams is a cloud-based instant messaging platform just like Slack. You can install this app on your mobile, and integrate it with SignalZen. After the integration, you and your teammates can start chatting with website visitors directly through the MS Teams.
Yes.
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Screenshots
Talk to website visitors directly from Slack.
Talk to website visitors directly from Microsoft Teams.
Audit and configure your Customer Support from the Console.
Talk to website visitors via mobile apps (iOS and Android).