Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

Andrea De Giovine

All-in-One Messenger

Complete free solution to better manage customer service. Social messages, contact forms, live chat, and many other channels.

yelkarthik

Quintype Technologies India Pvt Ltd

Metype

Metype - A complete engagement solution for your Wordpress site. It keeps your audience hooked by allowing rich media comments, reactions and sharing  …

wheepl

wheepl widget

Wheepl widget enables blogs to have a live, unified conversation through hashtags.

Naveen Goyal

NaveenCodes Smart Contact Inbox for Contact Form 7

A centralized inbox for Contact Form 7 submissions â€” view threads, reply directly from WordPress admin, and track unread messages.

Reamaze

<p>Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.</p>
<ul>
<li>Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.</li>
<li>All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.</li>
<li>Use Re:amaze Cues to automatically target and message online customers using rules and conditions.</li>
<li>Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!</li>
<li>Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.</li>
<li>Send automated Customer Satisfaction Surveys and keep track of your service quality.</li>
<li>View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.</li>
</ul>
<p>Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.</p>
<h4>The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses</h4>
<p>Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.</p>
<h4>Detailed Features</h4>
<p>Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.</p>
<p>Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.</p>
<ul>
<li>See order details, histories, and lifetime value</li>
<li>See recent activity, and customers’ screens</li>
<li>See shipping and fulfillment</li>
<li>Set order status</li>
<li>Process refunds and cancellations</li>
<li>Edit customer and order notes</li>
</ul>
<h4>Boost Engagement, Conversions, and Sales</h4>
<p>Add a live chat customer service experience to your storefront to engage customers.</p>
<ul>
<li>Fully customizable livechat support to match your brand</li>
<li>Minimal coding required</li>
<li>SEO-friendly script loading for fast page loads</li>
</ul>
<p>Apply powerful rules and condition triggers for automatic customer messaging.</p>
<ul>
<li>Send call-to-actions, discounts, and promotions via live chat</li>
<li>Ask for reviews automatically after a purchase</li>
<li>Up-sell relevant products at checkout</li>
<li>Prevent shopping cart abandonment</li>
</ul>
<h4>Reduce Customer Service Volume By 40%</h4>
<p>Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.</p>
<ul>
<li>Hello Bot can automatically greet customers</li>
<li>FAQ Bot can reply with FAQ articles for faster customer support</li>
<li>Order Bot can answer order questions</li>
<li>Chatbot builder (coming soon)</li>
<li>Create workflows for advanced chat support scenarios</li>
</ul>
<h4>Perfect For Self Service</h4>
<ul>
<li>FAQ and knowledge base management</li>
<li>Powerful article editor</li>
<li>Optimized for SEO</li>
<li>Show your FAQ in live chat</li>
<li>Embeddable</li>
</ul>
<h4>Give Agents Full Customer Service Clarity</h4>
<ul>
<li>Powerful Live Dashboard for customer support, sales, and marketing</li>
<li>See customer activity and location</li>
<li>Send 1-on-1 chat messages and optimize sales</li>
<li>See customer screens and co-browse using Peek!</li>
</ul>
<h4>Create Happy Customers</h4>
<p>Schedule satisfaction surveys after customer service emails or chats have been addressed.</p>
<ul>
<li>Available for email and live chat tickets</li>
<li>Customers can rate your customer support quality</li>
<li>Get additional feedback for you to review</li>
<li>Detailed reporting for support tickets</li>
</ul>
<h4>Better Teamwork</h4>
<p>Customer support teams are more efficient when using Re:amaze.</p>
<ul>
<li>CRM and segmentation</li>
<li>Internal notes</li>
<li>Team activity sharing</li>
<li>Response templates</li>
<li>Office hours</li>
<li>Autoresponders</li>
<li>Email templates</li>
<li>iOS and Android mobile apps</li>
</ul>
<h4>Mobile Apps Available</h4>
<p>Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.</p>
<ul>
<li>iOS – <a href="https://itunes.apple.com/us/app/reamaze-mobile/id1190166501?ls=1&mt=8" rel="nofollow ugc">Get iOS App</a></li>
<li>Android – <a href="https://play.google.com/store/apps/details?id=com.reamaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1" rel="nofollow ugc">Get Android App</a></li>
</ul>


Alternatives to Re:amaze Helpdesk & Live Chat

Top alternatives