Conditional email routing for Gravity Forms. Send notifications to different recipients based on form answers using a CSV contact list.

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SmartRoute for Gravity Forms

<p><strong>SmartRoute for Gravity Forms</strong> lets you send Gravity Forms notifications to different email addresses based on what users answer in your forms. Route form submissions based on dropdown, radio, checkbox, or any other field — using a simple CSV contact list, no code required.</p>
<p>Whether you manage a multi-location business, a sales team, or a support desk, SmartRoute makes sure every form submission lands in the right inbox automatically.</p>
<h4>How it works</h4>
<ol>
<li><strong>Import your CSV</strong> — Upload your contact list with any criteria columns (department, region, category, product, language…)</li>
<li><strong>Map columns</strong> — Tell SmartRoute which column holds the email address and which columns to use as routing criteria</li>
<li><strong>Define rules</strong> — Build conditional notification routing using form fields and AND conditions</li>
<li><strong>Done</strong> — SmartRoute intercepts Gravity Forms notifications and sends them to the right contact automatically</li>
</ol>
<h4>Use cases</h4>
<ul>
<li><strong>Multi-location businesses</strong> — Route inquiries to the right office based on city, region, or country</li>
<li><strong>Sales teams</strong> — Assign form leads automatically based on product interest, company size, or budget</li>
<li><strong>Support requests</strong> — Route tickets by department, issue type, or priority level</li>
<li><strong>Educational institutions</strong> — Send applications to the right program coordinator or campus</li>
<li><strong>Real estate agencies</strong> — Forward listings inquiries to the agent covering that property type or area</li>
<li><strong>Healthcare and clinics</strong> — Direct appointment requests to the right specialist or location</li>
<li><strong>Multi-language sites</strong> — Route submissions to native-speaking team members</li>
</ul>
<h4>Features</h4>
<ul>
<li>CSV-based routing — no database or code required</li>
<li>Smart rules engine with AND conditions</li>
<li>Supports “contains any of” operator for multi-value matching</li>
<li>Works with dropdown, radio, checkbox, text, and any Gravity Forms field type</li>
<li>Compatible with Gravity Forms multi-page forms</li>
<li>Activity log — track every routed notification</li>
<li>Works with any Gravity Forms notification</li>
<li>Fallback behavior when no rule matches (send default notification or block)</li>
</ul>
<h4>SmartRoute Pro</h4>
<p>Unlock additional features with <strong><a href="https://wp-smartroute.com/#Pricing" rel="nofollow ugc">SmartRoute Pro</a></strong>:</p>
<ul>
<li><strong>Analytics dashboard</strong> — charts, match rates, and top recipients</li>
<li><strong>CSV export</strong> — export your routing activity log</li>
<li><strong>Priority support</strong> — email support with fast response times</li>
</ul>
<h4>Learn more</h4>
<p>Visit <a href="https://wp-smartroute.com" rel="nofollow ugc">wp-smartroute.com</a> for documentation, tutorials, and pro plans.</p>
<h3>Privacy</h3>
<p>SmartRoute processes form submission data locally on your WordPress site to determine the correct recipient. No submission data is sent to external servers.</p>
<p>The activity log stores only the form ID, the matched rule, the recipient email, and a timestamp. You can clear the activity log at any time from the plugin settings.</p>
<h3>Credits</h3>
<p>SmartRoute is an independent add-on for <a href="https://www.gravityforms.com/" rel="nofollow ugc">Gravity Forms</a>. Gravity Forms is a registered trademark of Rocketgenius, Inc. This plugin is not affiliated with or endorsed by Rocketgenius.</p>


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