Bug tickets management, throw classic site, multisite plateform

Bastien Ho

N4thaniel

<p>Bug tickets management, throw single site or multisite plateform<br />
this plugin allows WordPress users to open supports tickets from front or admin pages.<br />
The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.</p>
<h4>Full integration</h4>
<ul>
<li>Custom categories to filter tickets</li>
<li>For logged-in users: a submit button in the admin bar</li>
<li>For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.</li>
</ul>
<h4>Here some usefull tools provided to help resolve tickets</h4>
<ul>
<li>Automaticly add page URL, Browser details and and POST variables to new tickets</li>
<li>Filter by categories</li>
<li>User assignation</li>
<li>Comments, with spent time</li>
<li>Merge tickets</li>
<li>Close or re-open tickets</li>
</ul>
<h3>Form submission shortcode</h3>
<h4>Basic shortcode</h4>
<pre><code>[BugTickets_form] Will output a support form, like the one in the admin bar
</code></pre>
<h4>Basic shortcode options</h4>
<p>Basic options are:</p>
<ul>
<li>type (string, must be a ticket_type slug)</li>
<li>title (string)</li>
<li>only_known (true/false) filter logged-in users or not</li>
<li>force_ssl (true/false)</li>
</ul>
<p>example :<br />
     [BugTickets_form type=”bug” title=”New bug” only_known=false force_ssl=true]</p>
<h4>Full shortcode use</h4>
<p>You can assist the description filling by using custom form fields like :
    </p>
<p>usable field types are :</p>
<ul>
<li>text</li>
<li>textarea</li>
<li>select</li>
<li>radio</li>
</ul>
<p>add possible values for <em>select</em> and <em>radio</em> with “comma,separated,values”</p>
<p>example :</p>
<pre><code>[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]
<text email (your email)>
<select color (Your prefered color) "Red,Blue,Green">
<textarea description (Description)>

Some normal text, being stylized by the editor

<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]
</code></pre>
<p><a></a></p>
<h3>External website form</h3>
<p>
You can oput a submission form in an external website. wtih 2 steps :</p>
<ol>
<li>Allow the remote host, in Support tickets > Options</li>
<li>Insert the javascript file into a page of your remote site</li>
<li>The form is hidden by default and can be opened by a button.</li>
</ol>
<p>Some details about this feature :</p>
<p>the jascript URL looks like :<br />
//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js</p>
<p>So, just put this ligne into your HTML:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>
</code></pre>
<p>Je javascript auto add a button to open the form, but you can use your own just by adding the class “yast-dist-support-button” a any HTML element.<br />
A click on an HTML element with class “yast-dist-support-button” will open the support form.</p>
<p>You can cutomize the by by adding parameters to the script URL:</p>
<ul>
<li>autoload: if set to “no”, do not append the form to the body, but wait a click of the user</li>
<li>visibility: will force “private” or “public”</li>
<li>user: used to identify the reporter. can be a username, login or email</li>
<li>type: any ticket type defined in your WordPress</li>
<li>title: any string</li>
</ul>
<p>example:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>
</code></pre>
<h3>Credits</h3>
<p>Icons: from http://icomoon.io under GPL / CC BY 3.0 licences</p>
<h3>Languages</h3>
<ul>
<li>en    : 100%</li>
<li>fr_FR : 100%</li>
</ul>


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