YAST : Yet Another Support Tool

Bug tickets management, throw single site or multisite plateform
this plugin allows WordPress users to open supports tickets from front or admin pages.
The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.

Full integration

• Custom categories to filter tickets
• For logged-in users: a submit button in the admin bar
• For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.

Here some usefull tools provided to help resolve tickets

• Automaticly add page URL, Browser details and and POST variables to new tickets
• Filter by categories
• User assignation
• Comments, with spent time
• Merge tickets
• Close or re-open tickets

Form submission shortcode

Basic shortcode

[BugTickets_form] Will output a support form, like the one in the admin bar

Basic shortcode options

Basic options are:

• type (string, must be a ticket_type slug)
• title (string)
• only_known (true/false) filter logged-in users or not
• force_ssl (true/false)

example :
[BugTickets_form type=”bug” title=”New bug” only_known=false force_ssl=true]

Full shortcode use

You can assist the description filling by using custom form fields like :

usable field types are :

• text
• textarea
• select
• radio

add possible values for select and radio with “comma,separated,values”

example :

[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]



Some normal text, being stylized by the editor

<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]
</code></pre>
<p><a></a></p>
<h3>External website form</h3>
<p>
You can oput a submission form in an external website. wtih 2 steps :</p>
<ol>
<li>Allow the remote host, in Support tickets > Options</li>
<li>Insert the javascript file into a page of your remote site</li>
<li>The form is hidden by default and can be opened by a button.</li>
</ol>
<p>Some details about this feature :</p>
<p>the jascript URL looks like :<br />
//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js</p>
<p>So, just put this ligne into your HTML:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>
</code></pre>
<p>Je javascript auto add a button to open the form, but you can use your own just by adding the class “yast-dist-support-button” a any HTML element.<br />
A click on an HTML element with class “yast-dist-support-button” will open the support form.</p>
<p>You can cutomize the by by adding parameters to the script URL:</p>
<ul>
<li>autoload: if set to “no”, do not append the form to the body, but wait a click of the user</li>
<li>visibility: will force “private” or “public”</li>
<li>user: used to identify the reporter. can be a username, login or email</li>
<li>type: any ticket type defined in your WordPress</li>
<li>title: any string</li>
</ul>
<p>example:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>
</code></pre>
<h3>Credits</h3>
<p>Icons: from http://icomoon.io under GPL / CC BY 3.0 licences</p>
<h3>Languages</h3>
<ul>
<li>en    : 100%</li>
<li>fr_FR : 100%</li>
</ul>
</div></div></div></div></section><section id="installation" class="scroll-mt-24"><div class="overflow-hidden rounded-2xl border border-gray-200 bg-white/80 shadow-sm backdrop-blur dark:border-gray-700 dark:bg-gray-900/40"><div class="flex items-center justify-between gap-3 border-b border-gray-200 px-4 py-4 dark:border-gray-700 md:px-6"><div class="flex items-center gap-3"><div class="flex h-9 w-9 items-center justify-center rounded-xl bg-indigo-50 text-indigo-700 dark:bg-indigo-900/40 dark:text-indigo-200"><svg stroke="currentColor" fill="none" stroke-width="0" viewBox="0 0 24 24" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M5 16C5 15.4477 5.44772 15 6 15H14C14.5523 15 15 15.4477 15 16C15 16.5523 14.5523 17 14 17H6C5.44772 17 5 16.5523 5 16Z" fill="currentColor"></path><path d="M18 11C18.5523 11 19 11.4477 19 12C19 12.5523 18.5523 13 18 13H10C9.44772 13 9 12.5523 9 12C9 11.4477 9.44772 11 10 11H18Z" fill="currentColor"></path><path d="M16 16C16 15.4477 16.4477 15 17 15H18C18.5523 15 19 15.4477 19 16C19 16.5523 18.5523 17 18 17H17C16.4477 17 16 16.5523 16 16Z" fill="currentColor"></path><path d="M7 11C7.55228 11 8 11.4477 8 12C8 12.5523 7.55228 13 7 13H6C5.44772 13 5 12.5523 5 12C5 11.4477 5.44772 11 6 11H7Z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M4 3C2.34315 3 1 4.34315 1 6V18C1 19.6569 2.34315 21 4 21H20C21.6569 21 23 19.6569 23 18V6C23 4.34315 21.6569 3 20 3H4ZM20 5H4C3.44772 5 3 5.44772 3 6V18C3 18.5523 3.44772 19 4 19H20C20.5523 19 21 18.5523 21 18V6C21 5.44771 20.5523 5 20 5Z" fill="currentColor"></path></svg></div><h2 class="text-base font-semibold text-gray-900 dark:text-gray-100 md:text-lg">Installation</h2></div></div><div class="relative px-4 py-4 md:px-6"><div class="relative overflow-hidden prose prose-sm sm:prose md:prose-lg dark:prose-invert" style="max-width:100%;max-height:320px"><div><ol>
<li>Upload <code>yast</code> to the <code>/wp-content/plugins/</code> directory</li>
<li>Activate the plugin through the ‘Plugins’ menu in WordPress admin</li>
</ol>
</div></div></div></div></section><section id="faq" class="scroll-mt-24"><div class="overflow-hidden rounded-2xl border border-gray-200 bg-white/80 shadow-sm backdrop-blur dark:border-gray-700 dark:bg-gray-900/40"><div class="flex items-center justify-between gap-3 border-b border-gray-200 px-4 py-4 dark:border-gray-700 md:px-6"><div class="flex items-center gap-3"><div class="flex h-9 w-9 items-center justify-center rounded-xl bg-indigo-50 text-indigo-700 dark:bg-indigo-900/40 dark:text-indigo-200"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 384 512" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M202.021 0C122.202 0 70.503 32.703 29.914 91.026c-7.363 10.58-5.093 25.086 5.178 32.874l43.138 32.709c10.373 7.865 25.132 6.026 33.253-4.148 25.049-31.381 43.63-49.449 82.757-49.449 30.764 0 68.816 19.799 68.816 49.631 0 22.552-18.617 34.134-48.993 51.164-35.423 19.86-82.299 44.576-82.299 106.405V320c0 13.255 10.745 24 24 24h72.471c13.255 0 24-10.745 24-24v-5.773c0-42.86 125.268-44.645 125.268-160.627C377.504 66.256 286.902 0 202.021 0zM192 373.459c-38.196 0-69.271 31.075-69.271 69.271 0 38.195 31.075 69.27 69.271 69.27s69.271-31.075 69.271-69.271-31.075-69.27-69.271-69.27z"></path></svg></div><h2 class="text-base font-semibold text-gray-900 dark:text-gray-100 md:text-lg">Frequently Asked Questions</h2></div></div><div class="relative px-4 py-4 md:px-6"><div class="relative overflow-hidden prose prose-sm sm:prose md:prose-lg dark:prose-invert" style="max-width:100%;max-height:320px"><div>
<h4>Does this plugin intend to replace a full support tool?</h4>
<p>
<p>No, this plugin intends to let admins hemp other user on a single or multi-site WP</p>
</p>

</div></div></div></div></section><section id="reviews-list" class="scroll-mt-24"><div class="overflow-hidden rounded-2xl border border-gray-200 bg-white/80 shadow-sm backdrop-blur dark:border-gray-700 dark:bg-gray-900/40"><div class="flex items-center justify-between gap-3 border-b border-gray-200 px-4 py-4 dark:border-gray-700 md:px-6"><div class="flex items-center gap-3"><div class="flex h-9 w-9 items-center justify-center rounded-xl bg-indigo-50 text-indigo-700 dark:bg-indigo-900/40 dark:text-indigo-200"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill="none" d="M0 0h24v24H0V0z"></path><path d="M20 2H4c-1.1 0-1.99.9-1.99 2L2 22l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2zm0 14H5.17l-.59.59-.58.58V4h16v12zm-9.5-2H18v-2h-5.5zm3.86-5.87c.2-.2.2-.51 0-.71l-1.77-1.77c-.2-.2-.51-.2-.71 0L6 11.53V14h2.47l5.89-5.87z"></path></svg></div><h2 class="text-base font-semibold text-gray-900 dark:text-gray-100 md:text-lg">Review feed</h2></div></div><div class="relative px-4 py-4 md:px-6"><div class="relative overflow-hidden" style="max-height:520px"><div class="text-center text-gray-500 dark:text-gray-400">No reviews available</div></div></div></div></section><section id="screenshots" class="scroll-mt-24"><div class="overflow-hidden rounded-2xl border border-gray-200 bg-white/80 shadow-sm backdrop-blur dark:border-gray-700 dark:bg-gray-900/40"><div class="flex items-center justify-between gap-3 border-b border-gray-200 px-4 py-4 dark:border-gray-700 md:px-6"><div class="flex items-center gap-3"><div class="flex h-9 w-9 items-center justify-center rounded-xl bg-indigo-50 text-indigo-700 dark:bg-indigo-900/40 dark:text-indigo-200"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 576 512" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M480 416v16c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48V176c0-26.51 21.49-48 48-48h16v208c0 44.112 35.888 80 80 80h336zm96-80V80c0-26.51-21.49-48-48-48H144c-26.51 0-48 21.49-48 48v256c0 26.51 21.49 48 48 48h384c26.51 0 48-21.49 48-48zM256 128c0 26.51-21.49 48-48 48s-48-21.49-48-48 21.49-48 48-48 48 21.49 48 48zm-96 144l55.515-55.515c4.686-4.686 12.284-4.686 16.971 0L272 256l135.515-135.515c4.686-4.686 12.284-4.686 16.971 0L512 208v112H160v-48z"></path></svg></div><h2 class="text-base font-semibold text-gray-900 dark:text-gray-100 md:text-lg">Screenshots</h2></div></div><div class="relative px-4 py-4 md:px-6"><div class="relative overflow-hidden prose prose-sm sm:prose md:prose-lg dark:prose-invert" style="max-width:100%;max-height:520px"><div><ol><li><a href="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-1.png?rev=1037497"><img src="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-1.png?rev=1037497" alt="Ticket list" loading="lazy" decoding="async" fetchpriority="low"></a><p>Ticket list</p></li><li><a href="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-2.png?rev=1037497"><img src="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-2.png?rev=1037497" alt="Single ticket view" loading="lazy" decoding="async" fetchpriority="low"></a><p>Single ticket view</p></li><li><a href="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-3.png?rev=1037497"><img src="https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-3.png?rev=1037497" alt="New ticket form" loading="lazy" decoding="async" fetchpriority="low"></a><p>New ticket form</p></li></ol></div></div></div></div></section><section id="changelog" class="scroll-mt-24"><div class="overflow-hidden rounded-2xl border border-gray-200 bg-white/80 shadow-sm backdrop-blur dark:border-gray-700 dark:bg-gray-900/40"><div class="flex items-center justify-between gap-3 border-b border-gray-200 px-4 py-4 dark:border-gray-700 md:px-6"><div class="flex items-center gap-3"><div class="flex h-9 w-9 items-center justify-center rounded-xl bg-indigo-50 text-indigo-700 dark:bg-indigo-900/40 dark:text-indigo-200"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M504 255.531c.253 136.64-111.18 248.372-247.82 248.468-59.015.042-113.223-20.53-155.822-54.911-11.077-8.94-11.905-25.541-1.839-35.607l11.267-11.267c8.609-8.609 22.353-9.551 31.891-1.984C173.062 425.135 212.781 440 256 440c101.705 0 184-82.311 184-184 0-101.705-82.311-184-184-184-48.814 0-93.149 18.969-126.068 49.932l50.754 50.754c10.08 10.08 2.941 27.314-11.313 27.314H24c-8.837 0-16-7.163-16-16V38.627c0-14.254 17.234-21.393 27.314-11.314l49.372 49.372C129.209 34.136 189.552 8 256 8c136.81 0 247.747 110.78 248 247.531zm-180.912 78.784l9.823-12.63c8.138-10.463 6.253-25.542-4.21-33.679L288 256.349V152c0-13.255-10.745-24-24-24h-16c-13.255 0-24 10.745-24 24v135.651l65.409 50.874c10.463 8.137 25.541 6.253 33.679-4.21z"></path></svg></div><h2 class="text-base font-semibold text-gray-900 dark:text-gray-100 md:text-lg">Changelog</h2></div></div><div class="relative px-4 py-4 md:px-6"><div class="relative overflow-hidden prose prose-sm sm:prose md:prose-lg dark:prose-invert" style="max-width:100%;max-height:320px"><div><h4>1.3.1</h4>
<ul>
<li>[BUG] Fix bad nonce_field name in single page</li>
<li>[BUG] Fix bad reference in live search</li>
</ul>
<h4>1.3.0</h4>
<ul>
<li>[UI] Add “auto spent time” and “comment and close”</li>
<li>[UI] Add submenus for ticket types in the admin bar</li>
<li>[UI] Add ticket types post count</li>
<li>[Form] Add search in existing tickets while typing a new title</li>
<li>[Code] Make code more readable</li>
</ul>
<h4>1.2.1</h4>
<ul>
<li>[Edit] Better redirections after actions</li>
<li>[AdminBar] Make support form visible on mobile</li>
</ul>
<h4>1.2.0</h4>
<ul>
<li>[List] filter by ticket type</li>
<li>[List] better responsiveness</li>
<li>[Notifications] more verbose titles</li>
<li>[Notifications] use username in email of creation confirmation</li>
<li>[Options] improved UI</li>
<li>[Localization] update french locale</li>
</ul>
<h4>1.1.3</h4>
<ul>
<li>[Single] fix ajax url bug</li>
</ul>
<h4>1.1.2</h4>
<ul>
<li>[Single] add standalone display option with bootstrap support</li>
</ul>
<h4>1.1.1</h4>
<ul>
<li>[external form by JS] add no_autoload option</li>
<li>[external form by JS] automaticly add button if needed</li>
</ul>
<h4>1.1.0</h4>
<ul>
<li>Add: Possibility to add a form in an external site</li>
<li>Add: Tickets can be displayed on front</li>
<li>Add: Option to force visibility in shortcode</li>
<li>Add: Form is now bootstrap ready</li>
<li>Notify every one concerned</li>
<li>Performances improvements</li>
<li>Some bug fix</li>
</ul>
<h4>1.0.4</h4>
<ul>
<li>Display open AND publish tickets by default</li>
</ul>
<h4>1.0.3</h4>
<ul>
<li>Found a way to display tickets with empty title</li>
</ul>
<h4>1.0.2</h4>
<ul>
<li>explicit localization strings</li>
<li>improved nonce security</li>
<li>Fix XSS vuln</li>
<li>Code cleanup</li>
</ul>
<p>thanks to @juliobox</p>
<h4>1.0.1</h4>
<ul>
<li>Fix localization path</li>
</ul>
<h4>1.0.0</h4>
<ul>
<li>Initial release</li>
</ul>
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href="/sitemaps/all-plugins-sitemaps.xml">Sitemap</a></div></div></div></footer></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"pluginName":"YAST : Yet Another Support Tool","pluginId":"yast-yet-another-support-tool","stringifyPluginData":"{\"active_installs\":10,\"added\":{\"timestamp\":1417564800,\"timezone\":\"UTC\"},\"author\":\"Bastien Ho\",\"author_profile\":{\"url\":\"https://profiles.wordpress.org/bastho/\",\"alt\":\"Bastien Ho\"},\"banners\":[{\"type\":\"high\",\"url\":\"https://ps.w.org/yast-yet-another-support-tool/assets/banner-1544x500.png?rev=1037516\"},{\"type\":\"low\",\"url\":\"https://ps.w.org/yast-yet-another-support-tool/assets/banner-772x250.png?rev=1037516\"}],\"changelog\":\"\u003ch4\u003e1.3.1\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[BUG] Fix bad nonce_field name in single page\u003c/li\u003e\\n\u003cli\u003e[BUG] Fix bad reference in live search\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.3.0\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[UI] Add \u0026#8220;auto spent time\u0026#8221; and \u0026#8220;comment and close\u0026#8221;\u003c/li\u003e\\n\u003cli\u003e[UI] Add submenus for ticket types in the admin bar\u003c/li\u003e\\n\u003cli\u003e[UI] Add ticket types post count\u003c/li\u003e\\n\u003cli\u003e[Form] Add search in existing tickets while typing a new title\u003c/li\u003e\\n\u003cli\u003e[Code] Make code more readable\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.2.1\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[Edit] Better redirections after actions\u003c/li\u003e\\n\u003cli\u003e[AdminBar] Make support form visible on mobile\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.2.0\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[List] filter by ticket type\u003c/li\u003e\\n\u003cli\u003e[List] better responsiveness\u003c/li\u003e\\n\u003cli\u003e[Notifications] more verbose titles\u003c/li\u003e\\n\u003cli\u003e[Notifications] use username in email of creation confirmation\u003c/li\u003e\\n\u003cli\u003e[Options] improved UI\u003c/li\u003e\\n\u003cli\u003e[Localization] update french locale\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.1.3\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[Single] fix ajax url bug\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.1.2\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[Single] add standalone display option with bootstrap support\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.1.1\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003e[external form by JS] add no_autoload option\u003c/li\u003e\\n\u003cli\u003e[external form by JS] automaticly add button if needed\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.1.0\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eAdd: Possibility to add a form in an external site\u003c/li\u003e\\n\u003cli\u003eAdd: Tickets can be displayed on front\u003c/li\u003e\\n\u003cli\u003eAdd: Option to force visibility in shortcode\u003c/li\u003e\\n\u003cli\u003eAdd: Form is now bootstrap ready\u003c/li\u003e\\n\u003cli\u003eNotify every one concerned\u003c/li\u003e\\n\u003cli\u003ePerformances improvements\u003c/li\u003e\\n\u003cli\u003eSome bug fix\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.0.4\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eDisplay open AND publish tickets by default\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.0.3\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eFound a way to display tickets with empty title\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.0.2\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eexplicit localization strings\u003c/li\u003e\\n\u003cli\u003eimproved nonce security\u003c/li\u003e\\n\u003cli\u003eFix XSS vuln\u003c/li\u003e\\n\u003cli\u003eCode cleanup\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003ethanks to @juliobox\u003c/p\u003e\\n\u003ch4\u003e1.0.1\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eFix localization path\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003e1.0.0\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eInitial release\u003c/li\u003e\\n\u003c/ul\u003e\\n\",\"contributors\":[{\"slug\":\"bastho\",\"name\":\"Bastien Ho\",\"count\":17,\"is_owner\":true,\"links\":{\"profile\":{\"url\":\"https://profiles.wordpress.org/bastho/\",\"alt\":\"Bastien Ho's profile\"},\"plugins\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-plugins\",\"alt\":\"Bastien Ho's plugins\"},\"activity\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-activity\",\"alt\":\"Bastien Ho's activity\"},\"translations\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-translations\",\"alt\":\"Bastien Ho's translations\"}}},{\"slug\":\"bastho\",\"name\":\"Bastien Ho\",\"count\":7,\"is_owner\":false,\"links\":{\"profile\":{\"url\":\"https://profiles.wordpress.org/bastho/\",\"alt\":\"Bastien Ho's profile\"},\"plugins\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-plugins\",\"alt\":\"Bastien Ho's plugins\"},\"activity\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-activity\",\"alt\":\"Bastien Ho's activity\"},\"translations\":{\"url\":\"https://profiles.wordpress.org/bastho/#content-translations\",\"alt\":\"Bastien Ho's translations\"}}},{\"slug\":\"n4thaniel\",\"name\":\"N4thaniel\",\"count\":2,\"is_owner\":false,\"links\":{\"profile\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/\",\"alt\":\"N4thaniel's profile\"},\"plugins\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-plugins\",\"alt\":\"N4thaniel's plugins\"},\"activity\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-activity\",\"alt\":\"N4thaniel's activity\"},\"translations\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-translations\",\"alt\":\"N4thaniel's translations\"}}},{\"slug\":\"n4thaniel\",\"name\":\"N4thaniel\",\"count\":1,\"is_owner\":true,\"links\":{\"profile\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/\",\"alt\":\"N4thaniel's profile\"},\"plugins\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-plugins\",\"alt\":\"N4thaniel's plugins\"},\"activity\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-activity\",\"alt\":\"N4thaniel's activity\"},\"translations\":{\"url\":\"https://profiles.wordpress.org/n4thaniel/#content-translations\",\"alt\":\"N4thaniel's translations\"}}}],\"description\":\"\u003cp\u003eBug tickets management, throw single site or multisite plateform\u003cbr /\u003e\\nthis plugin allows WordPress users to open supports tickets from front or admin pages.\u003cbr /\u003e\\nThe purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.\u003c/p\u003e\\n\u003ch4\u003eFull integration\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eCustom categories to filter tickets\u003c/li\u003e\\n\u003cli\u003eFor logged-in users: a submit button in the admin bar\u003c/li\u003e\\n\u003cli\u003eFor every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch4\u003eHere some usefull tools provided to help resolve tickets\u003c/h4\u003e\\n\u003cul\u003e\\n\u003cli\u003eAutomaticly add page URL, Browser details and and POST variables to new tickets\u003c/li\u003e\\n\u003cli\u003eFilter by categories\u003c/li\u003e\\n\u003cli\u003eUser assignation\u003c/li\u003e\\n\u003cli\u003eComments, with spent time\u003c/li\u003e\\n\u003cli\u003eMerge tickets\u003c/li\u003e\\n\u003cli\u003eClose or re-open tickets\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003ch3\u003eForm submission shortcode\u003c/h3\u003e\\n\u003ch4\u003eBasic shortcode\u003c/h4\u003e\\n\u003cpre\u003e\u003ccode\u003e[BugTickets_form] Will output a support form, like the one in the admin bar\\n\u003c/code\u003e\u003c/pre\u003e\\n\u003ch4\u003eBasic shortcode options\u003c/h4\u003e\\n\u003cp\u003eBasic options are:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003etype (string, must be a ticket_type slug)\u003c/li\u003e\\n\u003cli\u003etitle (string)\u003c/li\u003e\\n\u003cli\u003eonly_known (true/false) filter logged-in users or not\u003c/li\u003e\\n\u003cli\u003eforce_ssl (true/false)\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eexample :\u003cbr /\u003e\\n     [BugTickets_form type=”bug” title=”New bug” only_known=false force_ssl=true]\u003c/p\u003e\\n\u003ch4\u003eFull shortcode use\u003c/h4\u003e\\n\u003cp\u003eYou can assist the description filling by using custom form fields like :\\n    \u003c/p\u003e\\n\u003cp\u003eusable field types are :\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003etext\u003c/li\u003e\\n\u003cli\u003etextarea\u003c/li\u003e\\n\u003cli\u003eselect\u003c/li\u003e\\n\u003cli\u003eradio\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eadd possible values for \u003cem\u003eselect\u003c/em\u003e and \u003cem\u003eradio\u003c/em\u003e with “comma,separated,values”\u003c/p\u003e\\n\u003cp\u003eexample :\u003c/p\u003e\\n\u003cpre\u003e\u003ccode\u003e[BugTickets_form type=\\\"bug\\\" title=\\\"New bug\\\" only_known=false force_ssl=true]\\n\u003ctext email (your email)\u003e\\n\u003cselect color (Your prefered color) \\\"Red,Blue,Green\\\"\u003e\\n\u003ctextarea description (Description)\u003e\\n\\nSome normal text, being stylized by the editor\\n\\n\u003cradio ok (Ok?) \\\"yes,no\\\"\u003e this question is very important !\\n[/BugTickets_form]\\n\u003c/code\u003e\u003c/pre\u003e\\n\u003cp\u003e\u003ca\u003e\u003c/a\u003e\u003c/p\u003e\\n\u003ch3\u003eExternal website form\u003c/h3\u003e\\n\u003cp\u003e\\nYou can oput a submission form in an external website. wtih 2 steps :\u003c/p\u003e\\n\u003col\u003e\\n\u003cli\u003eAllow the remote host, in Support tickets \u003e Options\u003c/li\u003e\\n\u003cli\u003eInsert the javascript file into a page of your remote site\u003c/li\u003e\\n\u003cli\u003eThe form is hidden by default and can be opened by a button.\u003c/li\u003e\\n\u003c/ol\u003e\\n\u003cp\u003eSome details about this feature :\u003c/p\u003e\\n\u003cp\u003ethe jascript URL looks like :\u003cbr /\u003e\\n//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u003c/p\u003e\\n\u003cp\u003eSo, just put this ligne into your HTML:\u003c/p\u003e\\n\u003cpre\u003e\u003ccode\u003e\u003cscript src=\\\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\\\"\u003e\u003c/script\u003e\\n\u003c/code\u003e\u003c/pre\u003e\\n\u003cp\u003eJe javascript auto add a button to open the form, but you can use your own just by adding the class “yast-dist-support-button” a any HTML element.\u003cbr /\u003e\\nA click on an HTML element with class “yast-dist-support-button” will open the support form.\u003c/p\u003e\\n\u003cp\u003eYou can cutomize the by by adding parameters to the script URL:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003eautoload: if set to “no”, do not append the form to the body, but wait a click of the user\u003c/li\u003e\\n\u003cli\u003evisibility: will force “private” or “public”\u003c/li\u003e\\n\u003cli\u003euser: used to identify the reporter. can be a username, login or email\u003c/li\u003e\\n\u003cli\u003etype: any ticket type defined in your WordPress\u003c/li\u003e\\n\u003cli\u003etitle: any string\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eexample:\u003c/p\u003e\\n\u003cpre\u003e\u003ccode\u003e\u003cscript src=\\\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u0026autoload=no\u0026visibility=private\u0026type=bug\u0026username=\u003c?php $current_user['email']?\u003e\\\"\u003e\u003c/script\u003e\\n\u003c/code\u003e\u003c/pre\u003e\\n\u003ch3\u003eCredits\u003c/h3\u003e\\n\u003cp\u003eIcons: from http://icomoon.io under GPL / CC BY 3.0 licences\u003c/p\u003e\\n\u003ch3\u003eLanguages\u003c/h3\u003e\\n\u003cul\u003e\\n\u003cli\u003een    : 100%\u003c/li\u003e\\n\u003cli\u003efr_FR : 100%\u003c/li\u003e\\n\u003c/ul\u003e\\n\",\"downloaded\":2016,\"faq\":\"\\n\u003ch4\u003eDoes this plugin intend to replace a full support tool?\u003c/h4\u003e\\n\u003cp\u003e\\n\u003cp\u003eNo, this plugin intends to let admins hemp other user on a single or multi-site WP\u003c/p\u003e\\n\u003c/p\u003e\\n\\n\",\"homepage\":\"http://ecolosites.eelv.fr/yast/\",\"icons\":[{\"type\":\"1x\",\"url\":\"https://ps.w.org/yast-yet-another-support-tool/assets/icon-128x128.png?rev=1037503\"},{\"type\":\"2x\",\"url\":\"https://ps.w.org/yast-yet-another-support-tool/assets/icon-256x256.png?rev=1037503\"}],\"installation\":\"\u003col\u003e\\n\u003cli\u003eUpload \u003ccode\u003eyast\u003c/code\u003e to the \u003ccode\u003e/wp-content/plugins/\u003c/code\u003e directory\u003c/li\u003e\\n\u003cli\u003eActivate the plugin through the \u0026#8216;Plugins\u0026#8217; menu in WordPress admin\u003c/li\u003e\\n\u003c/ol\u003e\\n\",\"internal_ranking\":0,\"languages\":[],\"last_seen\":{\"timestamp\":1765173666.799,\"timezone\":\"UTC\"},\"last_updated\":{\"timestamp\":1432107780,\"timezone\":\"UTC\"},\"last_wordpress_compatible_version\":\"4.1.42\",\"latest_num_ratings\":0,\"latest_rating\":0,\"latest_ratings\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"links\":{\"1\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=1\",\"alt\":\"View all 0 one star reviews\"},\"2\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=2\",\"alt\":\"View all 0 two star reviews\"},\"3\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=3\",\"alt\":\"View all 0 three star reviews\"},\"4\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=4\",\"alt\":\"View all 0 four star reviews\"},\"5\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=5\",\"alt\":\"View all 0 five star reviews\"},\"all\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/\",\"alt\":\"View all 0 reviews\"}}},\"minimum_php_version\":\"f\",\"minimum_wordpress_version\":\"3.1\",\"name\":\"YAST : Yet Another Support Tool\",\"num_ratings\":0,\"pluginid\":\"yast-yet-another-support-tool\",\"rating\":0,\"ratings\":{\"1\":0,\"2\":0,\"3\":0,\"4\":0,\"5\":0,\"links\":{\"1\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=1\",\"alt\":\"View all 0 one star reviews\"},\"2\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=2\",\"alt\":\"View all 0 two star reviews\"},\"3\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=3\",\"alt\":\"View all 0 three star reviews\"},\"4\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=4\",\"alt\":\"View all 0 four star reviews\"},\"5\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/?filter=5\",\"alt\":\"View all 0 five star reviews\"},\"all\":{\"url\":\"https://wordpress.org/support/plugin/yast-yet-another-support-tool/reviews/\",\"alt\":\"View all 0 reviews\"}}},\"reviews\":[],\"screenshots\":\"\u003col\u003e\u003cli\u003e\u003ca href=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-1.png?rev=1037497\\\"\u003e\u003cimg src=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-1.png?rev=1037497\\\" alt=\\\"Ticket list\\\" loading=\\\"lazy\\\" decoding=\\\"async\\\" fetchpriority=\\\"low\\\"\u003e\u003c/a\u003e\u003cp\u003eTicket list\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-2.png?rev=1037497\\\"\u003e\u003cimg src=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-2.png?rev=1037497\\\" alt=\\\"Single ticket view\\\" loading=\\\"lazy\\\" decoding=\\\"async\\\" fetchpriority=\\\"low\\\"\u003e\u003c/a\u003e\u003cp\u003eSingle ticket view\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-3.png?rev=1037497\\\"\u003e\u003cimg src=\\\"https://ps.w.org/yast-yet-another-support-tool/assets/screenshot-3.png?rev=1037497\\\" alt=\\\"New ticket form\\\" loading=\\\"lazy\\\" decoding=\\\"async\\\" fetchpriority=\\\"low\\\"\u003e\u003c/a\u003e\u003cp\u003eNew ticket form\u003c/p\u003e\u003c/li\u003e\u003c/ol\u003e\",\"short_description\":\"Bug tickets management, throw classic site, multisite plateform\",\"support_threads\":0,\"support_threads_resolved\":0,\"tags\":[{\"slug\":\"support\",\"label\":\"support\",\"count\":251},{\"slug\":\"tickets\",\"label\":\"tickets\",\"count\":103},{\"slug\":\"ticket\",\"label\":\"ticket\",\"count\":48},{\"slug\":\"assistance\",\"label\":\"assistance\",\"count\":3},{\"slug\":\"wphelp\",\"label\":\"wphelp\",\"count\":1}],\"tags_count\":406,\"languages_count\":0,\"age_days\":4047.2477088366436,\"installs_per_rating\":null,\"downloads_per_rating\":null,\"installs_per_day\":0.0024708149140874893,\"downloads_per_day\":0.4981162866800379,\"reviews_per_day\":0,\"activation_rate\":0.00496031746031746,\"version\":\"1.3.1\",\"marketplace\":\"wordpress\",\"marketplace_url\":\"https://wordpress.org/plugins/yast-yet-another-support-tool\",\"price\":null,\"wordpress_link\":{\"alt\":\"WordPress\",\"url\":\"https://wordpress.org/plugins/yast-yet-another-support-tool\"}}","shortDescription":"Bug tickets management, throw classic site, multisite plateform","rating":0,"numRatings":0,"activeInstalls":10,"downloaded":2016,"lastUpdatedTimestamp":1432107780,"minimumWordpressVersion":"3.1","testedWordpressVersion":"4.1.42","minimumPhpVersion":"f","supportThreads":0,"supportThreadsResolved":0,"stringifyAlternativesData":"[]","renderedAt":1767247002039},"__N_SSG":true},"page":"/plugins/[id]","query":{"id":"yast-yet-another-support-tool"},"buildId":"9dCGWG0jiTRmGB_b7UwMU","isFallback":false,"isExperimentalCompile":false,"gsp":true,"scriptLoader":[]}</script></body></html>