agent001ai

Agent001 – Support Assistant connects your WooCommerce store to agent001 (https://app.agent001.ai), a hosted AI assistant. After a one-click connect (no API keys to copy and paste), the plugin:
<ul>
<li>Sends a snapshot of your products (title, description, price, stock, SKU, categories, variations) to agent001 so the assistant can answer product questions.</li>
<li>Re-syncs automatically whenever a product is created, updated or deleted, so the assistant always sees the current catalog. Per-product updates are queued through Action Scheduler and processed in the background.</li>
<li>Adds the agent001 chat widget to your storefront (a single <script> tag in the footer) once you select an agent in the settings.</li>
<li>Exposes a privacy-protected REST endpoint at <code>/wp-json/agent001/v1/orders/{number}</code> that the chat widget calls from the visitor’s browser to look up an order. The endpoint requires a matching customer email, so it cannot be enumerated.</li>
</ul>
The plugin does not store any new data of its own. It uses standard WooCommerce APIs (<code>wc_get_order</code>, <code>wc_get_products</code>) to read existing data and forward it to agent001. Order data is read on demand only when a chat user asks about a specific order with the matching email.
<h4>Features</h4>
<ul>
<li>One-click Connect / Disconnect — no manual API key copy-paste.</li>
<li>Pick which agent in your agent001 account this store feeds (drop-down in the settings).</li>
<li>Optional category filter — sync only products from the categories you choose.</li>
<li>Realtime per-product sync on create / update / delete via Action Scheduler.</li>
<li>Manual “Sync now” button for bulk imports or to recover from a failed event.</li>
<li>Last sync status and error messages visible in the admin.</li>
<li>Order status lookup — the chat widget asks the visitor for their order number and email, then queries the store directly via the REST endpoint (browser → store, never our backend → store), so it works behind Cloudflare or any other WAF without configuration.</li>
<li>Fully removable — uninstall cleans up every option, transient, and scheduled action created by the plugin.</li>
</ul>
<h3>External services</h3>
This plugin connects to the agent001 service at https://app.agent001.ai. It is required for the assistant to function.
1. One-click connect (only when an admin clicks “Connect”)
<ul>
<li>Endpoint contacted: <code>https://app.agent001.ai/connect</code> and <code>https://app.agent001.ai/connect/exchange</code></li>
<li>Data sent: site URL (your WordPress home URL) and a one-time random state token.</li>
<li>Data received: an API key the plugin stores locally to authenticate further requests.</li>
</ul>
2. Product catalog sync (after connection, automatic)
<ul>
<li>Endpoint contacted: <code>https://app.agent001.ai/api/v1/ingest/products</code> and <code>https://app.agent001.ai/api/v1/ingest/products/{id}</code></li>
<li>Triggered by: the admin clicking “Sync now”, or any product create/update/delete event in WooCommerce (queued through Action Scheduler).</li>
<li>Data sent: per-product information (id, name, description, SKU, price, stock, categories, image URL, variations) and your site URL. No customer or order data is sent during sync.</li>
</ul>
3. Agent selection (admin only)
<ul>
<li>Endpoint contacted: <code>https://app.agent001.ai/api/v1/integrations/me/agents</code></li>
<li>Triggered by: an admin opening the plugin settings or saving the selected agent.</li>
<li>Data sent: the API key in a header. The plugin receives the list of agents available in the connected agent001 account and saves the chosen agent’s ID locally.</li>
</ul>
4. Chat widget (loaded on your storefront pages)
<ul>
<li>Resource loaded: <code>https://app.agent001.ai/embed/loader.js</code> (a script tag added to the footer of your storefront).</li>
<li>The widget is loaded only after an admin selects an agent. It is never rendered in <code>wp-admin</code>.</li>
</ul>
5. Order status lookup (when a chat visitor asks)
<ul>
<li>The chat widget — running in the visitor’s browser, not on our servers — calls your store’s <code>/wp-json/agent001/v1/orders/{order_number}?email={email}</code> endpoint with the customer’s order number and the email used at checkout.</li>
<li>The plugin returns order status, totals, items, shipping method and tracking number only if the email matches the order’s billing email. Customer name and address are never returned.</li>
<li>If you do not want the widget to expose this endpoint, deactivate the plugin or remove the agent selection in the settings — the script tag and the endpoint then stop working.</li>
</ul>
Service terms: https://agent001.ai/terms 
Privacy policy: https://agent001.ai/privacy
<h3>Privacy</h3>
Data leaving your site:
<ul>
<li>Product data is sent to agent001 for catalog indexing whenever you sync. This includes anything you publish on the storefront — titles, descriptions, prices, stock, SKUs, categories, variation attributes, image URLs.</li>
<li>Order data is sent on demand, one order at a time, only when a chat visitor (in their own browser) supplies a matching <code>order_number</code> + <code>email</code>. The response contains: status, dates, currency, total, shipping method, tracking number, line items (name, quantity, price). It deliberately excludes customer name, billing/shipping address, phone number, customer notes, IP address, payment details.</li>
<li>No tracking, analytics or telemetry is sent.</li>
</ul>
Data agent001 keeps:
<ul>
<li>The product snapshot is stored on the agent001 platform for the lifetime of your project there.</li>
<li>The order data the chat asks about is processed transiently by the agent001 backend (kept in memory only during a single chat reply, not written to any database).</li>
</ul>
Widget authentication note:
<ul>
<li>The chat widget loaded on your storefront carries a non-secret site identifier (the <code>widget_key</code>) in a request header when calling the order-lookup endpoint on your store. This identifier prevents off-storefront enumeration but is by design visible to anyone who can load your storefront — it is not a per-user authentication token. Order-status protection comes from the <code>order_number</code> + matching billing email check, not from this header.</li>
</ul>
You can disconnect the plugin at any time. Disconnect clears the API key, removes the chat widget from the storefront, and stops further outbound requests. Uninstalling the plugin removes every option, transient and scheduled action it created.

Agent001 – Support Assistant for WooCommerce

AI customer-support chat for WooCommerce. Syncs your catalog to agent001 and looks up order status from the visitor's browser.

HelpCrunch

Take your customer support to the next level with the <a href="https://helpcrunch.com/" rel="nofollow ugc">HelpCrunch</a> WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
<ul>
<li>Deliver second-to-none customer service</li>
<li>Chat with website visitors in real time</li>
<li>Automate routine tasks with chatbot</li>
<li>Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch</li>
<li>Catch valuable leads’ attention</li>
<li>Encourage customer self-service with a multilingual knowledge base</li>
</ul>
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
<h3>💬 LIVE CHAT</h3>
Being the platform’s flagship feature, <a href="https://helpcrunch.com/live-chat.html" rel="nofollow ugc">live chat</a> helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
<ul>
<li>Auto messages for reaching out to clients <a href="https://docs.helpcrunch.com/auto-and-manual-messages/create-a-new-auto-message" rel="nofollow ugc">proactively</a> based on their behavior, e.g. exit intent time, time on page, last visit, etc.</li>
<li>In-app messages for <a href="https://docs.helpcrunch.com/auto-and-manual-messages/targeted-chat-and-email-auto-messages" rel="nofollow ugc">targeting users</a> and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.</li>
<li>Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.</li>
<li>Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.</li>
<li>Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.</li>
<li>Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.</li>
<li>Assignment rules for automating and assigning chats or tags for easier workflow.</li>
<li>Round-robin chat assignment for distributing new chats between your team members equally.</li>
<li>Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.</li>
</ul>
<h4>LIVE CHAT INSTALLATION PROCESS</h4>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/DmJ00Drn28s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=3&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You don’t have to be a mastermind to <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">add the HelpCrunch live chat on your WordPress-powered website</a>. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account. 
STEP 2. Find the Plugins section and press Add new. 
STEP 3. In the Search box, type in HelpCrunch. 
STEP 4. Hit Install and Activate. 
STEP 5. <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">Log in</a> to your HelpCrunch account in a separate browser tab. 
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. 
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. 
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. 
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the <a href="https://docs.helpcrunch.com/installation/helpcrunch-installation-guide-wordpress" rel="nofollow ugc">installation guide</a>. If you have any questions, just <a href="https://helpcrunch.com/signin.html" rel="nofollow ugc">log in to your HelpCrunch account</a> and chat with us. We’ll help you with everything 🤗
<h3>📱 MESSENGERS INTEGRATION</h3>
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
<ul>
<li>Facebook Messenger</li>
<li>Instagram</li>
<li>Telegram</li>
<li>Viber</li>
<li>WhatsApp (coming soon)</li>
</ul>
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox</a> provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
<h3>🤖 CHATBOT</h3>
The new feature will ease the burden of your groovy tasks. Our <a href="https://helpcrunch.com/chatbot.html" rel="nofollow ugc">chatbot</a> is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
<ul>
<li>Collect contact details</li>
<li>Qualify leads</li>
<li>Offer a special discount</li>
<li>Collect details about issues upfront</li>
<li>Route new chats to the dedicated team</li>
</ul>
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our <a href="https://helpcrunch.com/news/chatbot-release/" rel="nofollow ugc">article</a> where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
<h3>📚 KNOWLEDGE BASE</h3>
<a href="https://helpcrunch.com/knowledge-base.html" rel="nofollow ugc">Knowledge base software</a> from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
<h3>📨 EMAIL AUTOMATION</h3>
Whether you have a newsletter coming up or a one-time offer – take advantage of <a href="https://helpcrunch.com/email-automation.html" rel="nofollow ugc">email marketing feature</a> from HelpCrunch:
<ul>
<li>Share company news and product announcements with your clients via perfectly built emails.</li>
<li>Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.</li>
<li>Create your own custom email templates or leverage ours.</li>
<li>Monitor campaign performance with in-depth analytics.</li>
<li>Set up email notifications not to miss a single letter when your team is offline.</li>
<li>Send manual or auto follow-ups every time your message is unseen.</li>
<li>Set up email forwarding to put an end to unread messages once and for all.</li>
</ul>
<h3>💁🏻‍♂️ SHARED INBOX</h3>
Multi-channel customer support is now becoming a reality with the HelpCrunch <a href="https://helpcrunch.com/shared-inbox.html" rel="nofollow ugc">shared inbox solution</a>. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
<h3>🖼 POPUPS</h3>
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our <a href="https://helpcrunch.com/popups.html" rel="nofollow ugc">popup builder</a>, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
<ul>
<li>Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.</li>
<li>Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.</li>
<li>Live reports for optimizing popup real-time performance as people click on it.</li>
</ul>
<h3>🔗 OTHER INTEGRATIONS</h3>
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
<ul>
<li>Zapier</li>
<li>Slack</li>
<li>Google Tag Manager</li>
<li>Google Analytics</li>
<li>Shopify</li>
<li>Squarespace</li>
<li>Jimdo</li>
<li>3DCart</li>
<li>Big Cartel</li>
</ul>
SOUNDS INTRIGUING? <a href="http://helpcrunch2.pipedrive.com/scheduler/d2xbe3h5/introduction?utm_source=wordpress+plugin&utm_medium=marketplace&utm_campaign=wordpress" rel="nofollow ugc">BOOK A DEMO</a> TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
<h3>CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS</h3>
<blockquote>
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
</blockquote>
— Valery Kurilov, CEO @ SE Ranking
<blockquote>
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
</blockquote>
— Jan Střecha, Marketing Manager @ Rekola
<blockquote>
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
</blockquote>
— Fitlap
<blockquote>
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
</blockquote>
— Max Bondarenko, CMO @ Revenue Grid

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great chat plugin

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

Agent001 – Support Assistant for WooCommerce vs HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service