AI Zone Labs

AIZ Labs Chat Agent brings advanced AI-driven customer support directly to your WordPress site.
IMPORTANT: This plugin is a Software-as-a-Service (SaaS) solution that requires an active subscription and API key from AI Zone Labs to function. The plugin will not work without this external service.
<h4>Key Features</h4>
<ul>
<li>Smart AI-powered chat agent</li>
<li>Custom agent instructions</li>
<li>Knowledge base uploads</li>
<li>Function calling (order tracking, etc.)</li>
<li>Analytics dashboard</li>
<li>Multi-agent system</li>
</ul>
<h4>External Service Dependency</h4>
This plugin REQUIRES an external service to function:
Service: AI Zone Labs API (api.aizlabs.com) 
Purpose: Chat Agent processing, natural language understanding, and response generation 
Data Sent: User questions, conversation history, agent configuration, uploaded knowledge base files 
Service Terms: https://aizlabs.com/terms-of-service 
Privacy Policy: https://aizlabs.com/privacy-policy
What data is transmitted: 
* User chat messages and conversation history 
* Agent configuration (instructions, model selection, tools) 
* Knowledge base files uploaded for vector search 
* Session identifiers (for logged-in users: WordPress session tokens; for guests: UUID cookies) 
* WordPress site URL and plugin version
Important Notes: 
* An API key from AI Zone Labs is required for the plugin to function 
* Without a valid API key, the plugin will display a configuration warning 
* User data is processed through AWS Lambda functions via API Gateway 
* The service uses OpenAI models for AI processing
<h4>Privacy & Data Handling</h4>
<ul>
<li>Guest users: Session tracking via UUID-based cookies (30-day expiration)</li>
<li>Logged-in users: Session tracking via WordPress session tokens</li>
<li>All conversations stored in local WordPress database</li>
<li>Chat data transmitted to external AI processing service</li>
<li>No data sold to third parties</li>
<li>Users should review the privacy policy before using the chat</li>
</ul>
<h3>Source Code & Libraries</h3>
This plugin includes the following third-party minified libraries:
<h4>DataTables</h4>
<ul>
<li>Purpose: Display and manage data tables with advanced features</li>
<li>Files: assets/lib/datatables/js/.min.js, assets/lib/datatables/css/.min.css</li>
<li>Source: https://datatables.net</li>
<li>Repository: https://github.com/DataTables/</li>
<li>License: MIT</li>
</ul>
<h4>Chart.js</h4>
<ul>
<li>Purpose: Create interactive charts and visualizations</li>
<li>Files: assets/lib/chartjs/chart.umd.min.js</li>
<li>Source: https://www.chartjs.org</li>
<li>Repository: https://github.com/chartjs/Chart.js</li>
<li>License: MIT</li>
</ul>
<h4>JSZip</h4>
<ul>
<li>Purpose: Create, read, and edit .zip files in JavaScript</li>
<li>Files: assets/lib/jszip/jszip.min.js</li>
<li>Source: https://stuk.github.io/jszip/</li>
<li>Repository: https://github.com/Stuk/jszip</li>
<li>License: MIT/GPLv3</li>
</ul>
All third-party libraries are unmodified and obtained from their official repositories. The plugin’s custom JavaScript and CSS files (aizl-.js and aizl-.css) are included in human-readable form in the assets/js and assets/css directories.
<h3>Service Terms</h3>
By using this plugin, you agree to: 
* The AI Zone Labs Terms of Service: https://aizlabs.com/terms-of-service 
* The AI Zone Labs Privacy Policy: https://aizlabs.com/privacy-policy 
* Understand that user data will be transmitted to external services for AI processing
<h3>Support</h3>
For support, please visit: https://aizlabs.com/contact-us

AIZ Labs Chat Agent – AI Chatbot Agent for Customer Support & Sales

AI-powered chatbot for WordPress with intelligent customer support, sales automation, and AI agent capabilities for instant, personalized responses.

Ahsan Amin

<a href="https://viablecube.com/docs/viable-support-for-zendesk/?utm_source=vsfz&utm_medium=readme-docs" rel="nofollow ugc">📘 Documentation</a> | <a href="mailto:ahsan@viablecube.com" rel="nofollow ugc">💬 Support</a>
Viable Support for Zendesk integrates your Zendesk Support workspace directly into your WordPress site.
Note: You need to have a Zendesk account to use this plugin.
With just your Zendesk subdomain, account email, and API token, you can:
<ul>
<li>Display Zendesk ticket fields as dynamic WordPress forms.</li>
<li>Submit support tickets directly from your site.</li>
<li>Automatically convert WordPress comments into Zendesk tickets.</li>
<li>Include metadata, tags, and post details automatically in tickets.</li>
</ul>
Built by Ahsan Gadit, this plugin is perfect for businesses and developers who want a smooth, automated support experience between WordPress and Zendesk.
<h3>Features</h3>
<ul>
<li>Secure Authorization – Connect using your Zendesk subdomain, account email, and API token.</li>
<li>Dynamic Field Fetching – Fetch all text-type custom fields from Zendesk and display them in your form.</li>
<li>Shortcode Support – Use <code>[viasuzen_ticket_form]</code> anywhere on your site.</li>
<li>Ticket Submission – Submit new tickets directly to Zendesk.</li>
<li>Comment-to-Ticket Automation – Automatically convert new WordPress comments into Zendesk tickets.</li>
<li>Custom Metadata – Add post type, author name, and ID as part of each ticket.</li>
<li>Tag Support – Automatically add custom tags when creating tickets.</li>
<li>Custom Ticket Subjects – Auto-generate ticket subjects with post or author details.</li>
<li>Lightweight & Developer-Friendly – Optimized for performance and easy to extend.</li>
</ul>
<h3>External services</h3>
This plugin connects to the Zendesk API to create support tickets, fetch custom fields, and manage ticket data. This connection is required for the plugin to function properly.
The plugin sends the following data to Zendesk: 
* Zendesk subdomain (configured by the site administrator) 
* Account email and API token (for authentication) 
* Ticket data including: requester name, email, subject, message, custom fields, tags, and metadata 
* User search queries (for API authentication verification)
All API requests are made server-side using secure HTTPS connections to your Zendesk subdomain (e.g., <code>https://your-subdomain.zendesk.com/api/v2/</code>).
This service is provided by “Zendesk Inc”: <a href="https://www.zendesk.com/company/agreements-and-terms/" rel="nofollow ugc">Zendesk Terms of Service</a>, <a href="https://www.zendesk.com/company/agreements-and-terms/privacy-policy/" rel="nofollow ugc">Privacy Policy</a>.
<h3>License</h3>
This plugin is licensed under the GPLv2 or later. 
You can view the full license text here: <a href="https://www.gnu.org/licenses/gpl-2.0.html" rel="nofollow ugc">https://www.gnu.org/licenses/gpl-2.0.html</a>
<h3>Support & Feedback</h3>
We’d love to hear your feedback and suggestions! 
📩 Email: <a href="mailto:ahsan.amin334@gmail.com" rel="nofollow ugc">ahsan.amin334@gmail.com</a>

Viable Support for Zendesk

Connect your Zendesk Support account with WordPress — create tickets, sync custom fields, and automatically convert comments into Zendesk tickets.

AIZ Labs Chat Agent – AI Chatbot Agent for Customer Support & Sales vs Viable Support for Zendesk