Art Project Group

APG Withdrawal for WooCommerce adds to your WooCommerce store a complete online right of withdrawal workflow compliant with EU consumer protection legislation.
<h4>Features</h4>
<ul>
<li>Customer withdrawal form via the <code>[apg_withdrawal_form]</code> shortcode.</li>
<li>Configurable withdrawal window (days) and deadline source (completed or created date).</li>
<li>Optional extra grace days on top of the standard withdrawal window.</li>
<li>Active request detection: hides the withdrawal button if a request is already open for the order.</li>
<li>Optional digital-content waiver checkbox at checkout (both classic shortcode and block-based checkout): a configurable selector chooses when to display it — never, only on virtual products (or per-product <code>_apg_withdrawal_type = digital</code>), on every order, or on selected categories and/or selected products. The customer’s choice is persisted to order meta as legal evidence.</li>
<li>Admin request log with full request details (custom post type).</li>
<li>IP address and browser identifier storage options for legal evidence.</li>
<li>Email notification to the store admin on every new request.</li>
<li>Automatic customer acknowledgement email on submission.</li>
<li>Customer status update emails when the request is accepted, rejected or completed.</li>
<li>Automation: updates the withdrawal request status automatically when the linked WooCommerce order changes status.</li>
<li>My Account integration: customers can view their withdrawal request history.</li>
<li>CSV export of all withdrawal requests.</li>
<li>100% compatible with HPOS (High-Performance Order Storage).</li>
</ul>
<h4>Translations</h4>
<ul>
<li>English: by <a href="https://artprojectgroup.es/" rel="nofollow ugc">Art Project Group</a> (default language).</li>
<li>Spanish: by <a href="https://artprojectgroup.es/" rel="nofollow ugc">Art Project Group</a>.</li>
</ul>
<h4>More information</h4>
You can learn more about APG Withdrawal for WooCommerce on our <a href="https://artprojectgroup.es/plugins-para-woocommerce/apg-withdrawal-for-woocommerce" rel="nofollow ugc">official website</a>, and follow the development on <a href="https://github.com/artprojectgroup/apg-withdrawal-for-woocommerce" rel="nofollow ugc">GitHub</a>.
<h3>Thanks</h3>
Thanks to everyone who uses the plugin, helps improve it, makes a donation or encourages us with their comments.
If you find this plugin useful, you can support its development with a <a href="https://artprojectgroup.es/tienda/donacion" rel="nofollow ugc">small donation</a>.
<h3>External Services</h3>
This plugin connects to the WordPress.org Plugins API to fetch information about the plugin (such as the rating). It sends the plugin slug when requesting data. More information: https://wordpress.org/about/privacy/

APG Withdrawal for WooCommerce

Add to WooCommerce an online withdrawal workflow with customer form, My Account integration and admin request log.

BuddyPilot

Dominik Kawula

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers.
From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.
<h4>What the plugin does</h4>
Customer-facing
<ul>
<li>Article 11a compliant “Withdraw from contract here” button on the My Account order detail page</li>
<li>Two-step withdrawal form: item selection, declaration preview, one-click confirm</li>
<li>Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form</li>
<li>Guest checkout support via direct verification flow (email + order number, no login required)</li>
<li>My Account withdrawal history list and declaration detail page</li>
<li>Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)</li>
<li>Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)</li>
<li>Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected</li>
<li>Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support</li>
</ul>
Operator-facing
<ul>
<li>Order edit metabox for registering declarations received via phone, mail or in person</li>
<li>Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list</li>
<li>Declarations list with search, filtering and sorting in WooCommerce admin</li>
<li>Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons</li>
<li>Admin notification email sent immediately when a customer submits a withdrawal</li>
</ul>
Legal and compliance
<ul>
<li>Custom order status <code>wc-withdrawal</code> (optional, plugin-registered) with a full change history logged as WooCommerce order notes</li>
<li>Annex I(A) withdrawal information page available to generate with one click from Settings</li>
<li>Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account</li>
<li>Configurable refund period (default 14 days, matches your contract terms)</li>
<li>Configurable “delivered” statuses that start the withdrawal clock</li>
<li>Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)</li>
<li>GDPR personal data export and anonymisation compatible with WordPress privacy tools</li>
<li>HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode</li>
<li>WCAG 2.2 AA accessibility compliance on all customer-facing forms</li>
<li>Polish and English translations included</li>
</ul>
<h4>Pro addon</h4>
Extended functionality is available via the <a href="https://buddypilot.io/plugins/withdrawal-pro/" rel="nofollow ugc">BuddyPilot Withdrawal Pro</a> addon:
<ul>
<li>Operator-approved automatic refund built from declared items (one click from the declaration screen)</li>
<li>Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds</li>
<li>WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)</li>
<li>WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount</li>
<li>PDF export of the legal withdrawal declaration</li>
<li>Country-specific Annex I(B) form generation</li>
</ul>

BuddyPilot Withdrawal (Easy Returns)

EU Directive 2023/2673 compliant withdrawal for WooCommerce. Article 11a "withdraw from contract" button, two-step form and full operator workflow.

APG Withdrawal for WooCommerce vs BuddyPilot Withdrawal (Easy Returns)