EU Directive 2023/2673 compliant withdrawal for WooCommerce. Article 11a "withdraw from contract" button, two-step form and full operator workflow.

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BuddyPilot

Dominik Kawula

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers.
From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.
<h4>What the plugin does</h4>
Customer-facing
<ul>
<li>Article 11a compliant “Withdraw from contract here” button on the My Account order detail page</li>
<li>Two-step withdrawal form: item selection, declaration preview, one-click confirm</li>
<li>Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form</li>
<li>Guest checkout support via direct verification flow (email + order number, no login required)</li>
<li>My Account withdrawal history list and declaration detail page</li>
<li>Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)</li>
<li>Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)</li>
<li>Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected</li>
<li>Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support</li>
</ul>
Operator-facing
<ul>
<li>Order edit metabox for registering declarations received via phone, mail or in person</li>
<li>Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list</li>
<li>Declarations list with search, filtering and sorting in WooCommerce admin</li>
<li>Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons</li>
<li>Admin notification email sent immediately when a customer submits a withdrawal</li>
</ul>
Legal and compliance
<ul>
<li>Custom order status <code>wc-withdrawal</code> (optional, plugin-registered) with a full change history logged as WooCommerce order notes</li>
<li>Annex I(A) withdrawal information page available to generate with one click from Settings</li>
<li>Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account</li>
<li>Configurable refund period (default 14 days, matches your contract terms)</li>
<li>Configurable “delivered” statuses that start the withdrawal clock</li>
<li>Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)</li>
<li>GDPR personal data export and anonymisation compatible with WordPress privacy tools</li>
<li>HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode</li>
<li>WCAG 2.2 AA accessibility compliance on all customer-facing forms</li>
<li>Polish and English translations included</li>
</ul>
<h4>Pro addon</h4>
Extended functionality is available via the <a href="https://buddypilot.io/plugins/withdrawal-pro/" rel="nofollow ugc">BuddyPilot Withdrawal Pro</a> addon:
<ul>
<li>Operator-approved automatic refund built from declared items (one click from the declaration screen)</li>
<li>Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds</li>
<li>WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)</li>
<li>WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount</li>
<li>PDF export of the legal withdrawal declaration</li>
<li>Country-specific Annex I(B) form generation</li>
</ul>

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