BuddyPilot

Dominik Kawula

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers.
From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.
<h4>What the plugin does</h4>
Customer-facing
<ul>
<li>Article 11a compliant “Withdraw from contract here” button on the My Account order detail page</li>
<li>Two-step withdrawal form: item selection, declaration preview, one-click confirm</li>
<li>Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form</li>
<li>Guest checkout support via direct verification flow (email + order number, no login required)</li>
<li>My Account withdrawal history list and declaration detail page</li>
<li>Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)</li>
<li>Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)</li>
<li>Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected</li>
<li>Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support</li>
</ul>
Operator-facing
<ul>
<li>Order edit metabox for registering declarations received via phone, mail or in person</li>
<li>Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list</li>
<li>Declarations list with search, filtering and sorting in WooCommerce admin</li>
<li>Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons</li>
<li>Admin notification email sent immediately when a customer submits a withdrawal</li>
</ul>
Legal and compliance
<ul>
<li>Custom order status <code>wc-withdrawal</code> (optional, plugin-registered) with a full change history logged as WooCommerce order notes</li>
<li>Annex I(A) withdrawal information page available to generate with one click from Settings</li>
<li>Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account</li>
<li>Configurable refund period (default 14 days, matches your contract terms)</li>
<li>Configurable “delivered” statuses that start the withdrawal clock</li>
<li>Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)</li>
<li>GDPR personal data export and anonymisation compatible with WordPress privacy tools</li>
<li>HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode</li>
<li>WCAG 2.2 AA accessibility compliance on all customer-facing forms</li>
<li>Polish and English translations included</li>
</ul>
<h4>Pro addon</h4>
Extended functionality is available via the <a href="https://buddypilot.io/plugins/withdrawal-pro/" rel="nofollow ugc">BuddyPilot Withdrawal Pro</a> addon:
<ul>
<li>Operator-approved automatic refund built from declared items (one click from the declaration screen)</li>
<li>Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds</li>
<li>WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)</li>
<li>WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount</li>
<li>PDF export of the legal withdrawal declaration</li>
<li>Country-specific Annex I(B) form generation</li>
</ul>

BuddyPilot Withdrawal (Easy Returns)

EU Directive 2023/2673 compliant withdrawal for WooCommerce. Article 11a "withdraw from contract" button, two-step form and full operator workflow.

Eniverse

Eniverse Withdrawal Form for WooCommerce enables your customers to exercise their right to withdraw from a contract in compliance with <a href="https://eur-lex.europa.eu/eli/dir/2023/2673" rel="nofollow ugc">EU Directive 2023/2673</a>, effective from 19 June 2026.
The directive requires every online store selling to EU consumers to provide a clearly labeled, easy-to-find withdrawal mechanism. This plugin does exactly that — with zero configuration needed after activation.
<h4>How it works</h4>
For logged-in customers: 
A “Withdraw from contract” button appears on the order list and order detail pages inside My Account. Clicking it opens a pre-filled form with the customer’s name, order number, and email (locked fields). The customer selects which products to return, optionally provides a reason, reviews a summary, and confirms with a single click.
For guest customers: 
A dedicated page is created automatically at activation. Guests enter their order number and email for verification, then follow the same flow. A direct link with a security token is also included in the WooCommerce order confirmation email, allowing one-click access.
<h4>Key features</h4>
<ul>
<li>“Withdraw from contract” button in My Account → Orders and Order Details</li>
<li>Dedicated guest page created automatically — no shortcodes or setup needed</li>
<li>Two-step confirmation (form → summary → confirm) per Directive recital 37</li>
<li>Secure email link with one-time token in order confirmation emails</li>
<li>Product selection with checkboxes and quantity fields for partial withdrawals</li>
<li>Status system — New → In progress → Accepted → Completed / Rejected</li>
<li>Automatic emails — confirmation to customer, notification to admin, updates on every status change</li>
<li>“Withdrawals” tab in WooCommerce admin with badge counter for new requests</li>
<li>Order integration — metabox in order details, status column in order list, automatic order notes</li>
<li>Auto-refund — changing status to “Completed” automatically creates a WooCommerce refund</li>
<li>Configurable withdrawal period — default 14 days, adjustable in settings</li>
<li>HPOS compatible — works with WooCommerce High-Performance Order Storage</li>
<li>Translation ready — all strings internationalized, Polish translation included</li>
</ul>
<h4>EU Directive 2023/2673 compliance</h4>
<ul>
<li>Button labeled “Withdraw from contract” / “Withdraw from contract here” as required</li>
<li>Final confirmation button labeled “Confirm contract withdrawal”</li>
<li>Two-step confirmation process (recital 37 — double-click requirement)</li>
<li>Immediate email confirmation with date, time, and full content of the withdrawal statement</li>
<li>Withdrawal function available throughout the entire statutory withdrawal period</li>
<li>Disabled button with tooltip after period expiry (button remains visible)</li>
</ul>
<h4>Who is this for?</h4>
Any WooCommerce store selling to consumers in the European Union. The directive applies regardless of where your business is based — if you target EU consumers, compliance is mandatory from 19 June 2026 with no transition period.

Eniverse Withdrawal Form for WooCommerce

A simple, zero-config contract withdrawal form for WooCommerce — fully compliant with EU Directive 2023/2673.

BuddyPilot Withdrawal (Easy Returns) vs Eniverse Withdrawal Form for WooCommerce