BuddyPilot

Dominik Kawula

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers.
From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.
<h4>What the plugin does</h4>
Customer-facing
<ul>
<li>Article 11a compliant “Withdraw from contract here” button on the My Account order detail page</li>
<li>Two-step withdrawal form: item selection, declaration preview, one-click confirm</li>
<li>Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form</li>
<li>Guest checkout support via direct verification flow (email + order number, no login required)</li>
<li>My Account withdrawal history list and declaration detail page</li>
<li>Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)</li>
<li>Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)</li>
<li>Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected</li>
<li>Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support</li>
</ul>
Operator-facing
<ul>
<li>Order edit metabox for registering declarations received via phone, mail or in person</li>
<li>Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list</li>
<li>Declarations list with search, filtering and sorting in WooCommerce admin</li>
<li>Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons</li>
<li>Admin notification email sent immediately when a customer submits a withdrawal</li>
</ul>
Legal and compliance
<ul>
<li>Custom order status <code>wc-withdrawal</code> (optional, plugin-registered) with a full change history logged as WooCommerce order notes</li>
<li>Annex I(A) withdrawal information page available to generate with one click from Settings</li>
<li>Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account</li>
<li>Configurable refund period (default 14 days, matches your contract terms)</li>
<li>Configurable “delivered” statuses that start the withdrawal clock</li>
<li>Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)</li>
<li>GDPR personal data export and anonymisation compatible with WordPress privacy tools</li>
<li>HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode</li>
<li>WCAG 2.2 AA accessibility compliance on all customer-facing forms</li>
<li>Polish and English translations included</li>
</ul>
<h4>Pro addon</h4>
Extended functionality is available via the <a href="https://buddypilot.io/plugins/withdrawal-pro/" rel="nofollow ugc">BuddyPilot Withdrawal Pro</a> addon:
<ul>
<li>Operator-approved automatic refund built from declared items (one click from the declaration screen)</li>
<li>Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds</li>
<li>WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)</li>
<li>WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount</li>
<li>PDF export of the legal withdrawal declaration</li>
<li>Country-specific Annex I(B) form generation</li>
</ul>

BuddyPilot Withdrawal (Easy Returns)

EU Directive 2023/2673 compliant withdrawal for WooCommerce. Article 11a "withdraw from contract" button, two-step form and full operator workflow.

WebToffee

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.
EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.
No coding required. Works right out of the box.
<h4>What the plugin does</h4>
For your customers:
<ul>
<li>A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period</li>
<li>Customers can select which items to withdraw (full order or individual products)</li>
<li>A simple form collects their name, email, and an optional reason</li>
<li>A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)</li>
<li>Customers receive an email confirmation once the request is submitted</li>
</ul>
For you as the store admin:
<ul>
<li>A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance</li>
<li>At-a-glance stats: open requests and approvals over the last 30 days</li>
<li>Filter requests by status, date range, or order number</li>
<li>View full request details — order info, customer email, request type, reason, and a complete activity log</li>
<li>Approve or reject requests with one click</li>
<li>Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients</li>
</ul>
<h4>Key features</h4>
<ul>
<li>Withdrawal button on the orders page — visible to customers within the configured withdrawal window</li>
<li>Partial withdrawal support — customers can withdraw individual items instead of the entire order</li>
<li>Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent</li>
<li>Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place</li>
<li>Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements</li>
<li>Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days)</li>
<li>Product exclusions — exclude by product type, entire categories, or specific individual products</li>
<li>Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)</li>
<li>Order status automation — automatically update order status when a request is submitted or approved</li>
<li>Reason field — optionally require customers to provide a reason when submitting a request</li>
<li>Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only</li>
<li>Data management — optionally delete all plugin data on uninstall</li>
</ul>
<h4>Why this matters</h4>
Under <a href="https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng" rel="nofollow ugc">EU Directive 2023/2673</a>, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.
The directive specifically requires:
<ul>
<li>A withdrawal function that is prominently displayed and continuously available during the withdrawal period</li>
<li>The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)</li>
<li>A two-step confirmation to prevent accidental withdrawals</li>
<li>An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)</li>
</ul>
This plugin implements all of the above.
<h4>Getting started</h4>
For a complete walkthrough, see the <a href="https://www.webtoffee.com/docs/woocommerce-eu-withdrawal/how-to-setup-woocommerce-order-withdrawal-button-to-comply-with-eu-directives/" rel="nofollow ugc">setup guide</a>.
<ol>
<li>Install and activate the plugin</li>
<li>Go to WooCommerce > Withdrawals > Settings to configure your preferences</li>
<li>Set your withdrawal page, period, and footer link options</li>
<li>Publish the withdrawal page (created automatically as a draft on installation)</li>
<li>Test the flow by placing a test order and using the Request Withdrawal button</li>
</ol>
<h4>Support</h4>
For questions or assistance, visit our <a href="https://wordpress.org/support/plugin/wt-eu-withdrawal-button/" rel="ugc">support page</a>.

WebToffee EU Order Withdrawal Button for WooCommerce

Add a legally compliant EU withdrawal button to your WooCommerce store. It allows customers to exercise their 14-day right of withdrawal online.

BuddyPilot Withdrawal (Easy Returns) vs WebToffee EU Order Withdrawal Button for WooCommerce