SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

Limb AI Chatbot

gorgaranyan

Raffi Yeghiazaryan

vahangrigoryan

Add an AI chatbot to your WordPress site for customer support and lead generation. Train it on pages, posts, PDFs, FAQs, URLs, and more to deliver instant AI-powered answers 24/7. Capture leads with intelligent conversational forms, choose from 200+ AI models, and customize everything to match your brand—without coding.
<a href="https://wpaichatbot.com/" rel="nofollow ugc">Live Demo</a> | <a href="https://wpaichatbot.com/documentation/" rel="nofollow ugc">Documentation</a>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/qauXROP9nC4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>Why Choose AI Chatbot?</h4>
⭐ Experience True Quality — Intuitive and 100% WordPress Native. 
Professional-grade AI chatbot with clean code, polished UI, and extensible architecture built with industry best practices.
What You Get: 
✅ Customer support – Your chatbot answers common visitor questions automatically from your knowledge base with full conversation history and multi-language support, so your team spends less time on repetitive support emails. 
✅ Lead Generation – Collect visitor name and email before chat starts so you can build your email list and send follow-up campaigns 
✅ Conversational Forms – When visitor intent matches your setup, the chatbot collects standard fields through dialogue. Submissions are stored locally; new entries can be sent by email or Slack. Choose a conversational or widget (static) form type when you configure the form. 
✅ 200+ AI Models – Native support for OpenAI (GPT-5.4 family and more), Google Gemini 3.x, Claude 4.6, DeepSeek, and Grok; plus Open Router for 200+ additional models 
✅ Advanced RAG Technology – Intelligent retrieval for accurate, contextually relevant responses 
✅ Cost-Optimized Usage – Smart token management minimizes API charges 
✅ Knowledge Transparency – See exactly which content AI used for each response 
✅ Unlimited Knowledge Base – Train on pages, posts, PDFs, text files, Q&A entries, or webpage content fetched from URLs. Auto-sync keeps WordPress sources up to date automatically 
✅ Leads Management Board – Simple table to track and manage all leads collected through the Lead Generation widget or Conversational Forms 
✅ Analytics Dashboard – Fast analytical board with real-time insights on new conversations, leads, visitors, form submissions, and more. Includes daily, weekly, and monthly charts for comprehensive reporting 
✅ Transcripts – In the WordPress admin, open Chatbot → Transcripts to review conversation history and see which knowledge sources were used for each reply 
✅ 3-Step Setup Wizard – Live in under 5 minutes with guided onboarding 
✅ Rate Limiting – Control usage for guests and logged-in users 
✅ Theme Support – Light mode, dark mode, and system theme options 
✅ True WordPress Native – Real platform integration, not an iframe
🚀 Designed to Scale 
Flexible architecture that grows with your business. Start simple, expand seamlessly.
<h4>Core Features</h4>
Your AI chatbot includes everything you need for customer support, lead generation, and engagement:
✅ Conversational Forms 
Your AI doesn’t just answer questions—it can run conversational forms when visitor intent matches your configuration: the chatbot collects standard fields through dialogue. You can also use widget forms—the type is chosen when you set up the form (conversational vs widget). Submissions are stored locally, and each new entry can be delivered by email or Slack.
✅ Quick 3-Step AI Chatbot Setup 
Guided wizard launches after activation. Connect your AI provider, configure personality, add knowledge sources, and customize appearance—live in under 5 minutes.
✅ Advanced AI Chatbot RAG Technology 
Train on unlimited WordPress content using Retrieval-Augmented Generation. Supports pages, posts, custom post types, PDFs, text files, rich text input, Q&A entries, and webpage content fetched from URLs. Intelligent intent recognition retrieves the most relevant knowledge for accurate responses. Auto-sync keeps WordPress knowledge sources (pages, posts, custom post types) automatically up to date—no manual re-training needed when content changes. Knowledge Filtering lets you accurately filter and view which sources are available in your knowledge base. AI Agent can also render images from learned sources (Beta) for richer, more visual responses.
✅ Transcripts 
View all chats, see which knowledge sources were used per reply, add missing Q&A entries, and review user context (guest/logged-in status and IP addresses).
✅ Cost-Optimized AI Usage 
Smart token management minimizes API charges. Intelligent request optimization ensures you pay only for what you need. Configure rate limits to control expenses.
✅ Streaming AI Responses 
Real-time word-by-word AI replies for faster, more natural conversations. Especially useful when short answers setting is disabled – long responses are printed naturally and quickly instead of making users wait for the full response to be ready.
✅ Customizable Chat Experience 
Unlimited widgets including Message Starters, Message Prompts, Chat History, Links, Lead Generation, and custom announcements. The Lead Generation widget collects user name and email before allowing conversation to start—so you know who is chatting and can follow up or add them to your leads list. Fully customizable greetings with emoji support. Simplified single-step widget publishing makes adding widgets effortless.
✅ Flexible Vector Storage 
Choose local WordPress database (free, unlimited) or Pinecone for enterprise-scale knowledge bases. Vector embeddings enable fast, contextually relevant retrieval.
✅ Complete Customization 
Customize colors, chatbot icon, AI avatar, chat box size, themes (light/dark/system), positioning, emojis, and greeting messages. Adapts seamlessly to all devices.
✅ Multi-Language Support 
Conversations in multiple languages with RTL compatibility. The AI chatbot responds in your visitors’ language.
✅ GDPR Compliant 
All conversation data stored locally on your WordPress site. You control data retention, export, and deletion policies.
<h4>Supported AI Models</h4>
Google Gemini 
– Gemini 3 Flash Preview 
– Gemini 3.1 Pro Preview 
– Gemini 3.1 Flash Lite Preview 
– Gemini Embedding 001 (for knowledge base)
OpenAI GPT 
– GPT-5.5, GPT-5.4, GPT-5.4 Mini, GPT-5.4 Nano 
– GPT-5.2, GPT-5.1 
– GPT-5 Mini, GPT-5 Nano 
– GPT-4.1, GPT-4.1 Mini, GPT-4.1 Nano 
– GPT-4o, GPT-4o Mini 
– GPT-4 Turbo, GPT-4 
– Text Embedding 3 Small, Text Embedding 3 Large, Text Embedding ada 002 (for knowledge base)
Claude (Anthropic) 
– Claude Opus 4.6, Claude Sonnet 4.6 
– Claude Sonnet 4.5, Claude Haiku 4.5 
– Claude Opus 4.5, Claude Opus 4.1 
– Claude Sonnet 4.0, Claude Opus 4.0
DeepSeek 
– DeepSeek-V3.2 Chat
Grok (X.AI) 
– Grok 4.20 (Reasoning), Grok 4.20 (Non Reasoning) 
– Grok 4.1 Fast (Reasoning), Grok 4.1 Fast (Non Reasoning) 
– Grok 4 Fast (Reasoning), Grok 4 Fast (Non Reasoning) 
– Grok 3 Mini, Grok 3 Mini Fast
Open Router (200+ models via single API) 
– OpenAI: GPT-5.1, GPT-5 Pro, GPT-5, GPT-5 Mini, o3, o4 Mini, GPT-4.1, GPT-4o 
– Google: Gemini 3 Pro Preview, Gemini 2.5 Pro, Gemini 2.5 Flash 
– Anthropic: Claude Opus 4.6, Claude Sonnet 4.5, Claude Haiku 4.5, Claude Opus 4.1 
– DeepSeek: DeepSeek V3.2, DeepSeek V3.1 Terminus, R1 
– xAI: Grok 4.1 Fast, Grok 4 Fast, Grok 3 
– Mistral: Mistral Large 3, Mistral Medium 3, Ministral 3, Devstral 2 
– Amazon: Nova Premier 1.0, Nova Pro 1.0, Nova Lite 1.0 
– Qwen: Qwen3 Max, Qwen3 235B, Qwen3 Next 80B 
– Meta: Llama 4 Maverick, Llama 4 Scout, Llama 3.3 70B Instruct 
– Plus Pony Alpha, MiniMax M2, Moonshot Kimi K2, Z.AI GLM 4.6, Cohere Command R, and 150+ more chat and embedding models
<h4>Knowledge Sources</h4>
Train your AI chatbot on multiple content types:
<ul>
<li>WordPress Pages & Posts</li>
<li>Custom Post Types</li>
<li>PDF Documents</li>
<li>Text Files (.txt)</li>
<li>Rich Text Editor (unlimited input)</li>
<li>Simple Q&A Entries</li>
<li>Webpage URLs</li>
<li>Sitemap</li>
</ul>
Content is processed using vector embeddings and stored in your WordPress database or Pinecone for fast, contextually relevant retrieval. Use the Knowledge Filtering feature to accurately filter and view which sources are available in your knowledge base.
<h4>Quick Setup</h4>
Your AI chatbot launches in 3 simple steps:
1️⃣ Connect AI Provider – Enter your API key and configure AI agent personality 
2️⃣ Appearance – Customize theme, colors, chatbot icon, and how the widget looks on your site 
3️⃣ Add Knowledge – Import pages, posts, upload documents, or paste webpage URLs for RAG training
Live in under 5 minutes with no technical knowledge required.
<h3>External Services</h3>
This plugin connects to third-party AI services to generate chatbot responses. You must provide your own API keys and comply with each provider’s terms of service.
AI Service Providers:
<ul>
<li>
OpenAI – Chat completions, embeddings, image generation
<ul>
<li>API Endpoint: https://api.openai.com</li>
<li><a href="https://openai.com/policies/terms-of-use" rel="nofollow ugc">Terms of Use</a></li>
<li><a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Google Gemini – Chat completions, embeddings, image generation
<ul>
<li>API Endpoint: https://generativelanguage.googleapis.com</li>
<li><a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Pinecone (Optional) – Vector database for knowledge storage
<ul>
<li>API Endpoint: https://api.pinecone.io</li>
<li><a href="https://www.pinecone.io/terms-of-service/" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://www.pinecone.io/privacy/" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
DeepSeek – Chat completions
<ul>
<li>API Endpoint: https://api.deepseek.com</li>
<li><a href="https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Claude (Anthropic) – Chat completions
<ul>
<li>API Endpoint: https://api.anthropic.com</li>
<li><a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://www.anthropic.com/legal/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Grok (X.AI) – Chat completions
<ul>
<li>API Endpoint: https://api.x.ai</li>
<li><a href="https://x.ai/legal/terms" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://x.ai/legal/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Open Router (Optional) – Unified API for 200+ AI models (OpenAI, Google, Anthropic, DeepSeek, xAI, Mistral, Amazon, Qwen, Meta, and more)
<ul>
<li>API Endpoint: https://openrouter.ai</li>
<li><a href="https://openrouter.ai/terms" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://openrouter.ai/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
</ul>
You are responsible for: 
– Obtaining and managing your own API keys 
– Monitoring your API usage and costs 
– Complying with each service provider’s terms and policies 
– Ensuring your use case meets provider requirements
<h3>Libraries & Credits</h3>
Development Team: 
AI Chatbot is developed and maintained by the team at <a href="https://wpaichatbot.com" rel="nofollow ugc">wpaichatbot.com</a>.
<h3>Support & Documentation</h3>
Need Help? 
* 📚 <a href="https://wpaichatbot.com/documentation/" rel="nofollow ugc">Full Documentation</a> 
* 💬 <a href="https://wordpress.org/support/plugin/limb-chatbot/" rel="ugc">Community Forum</a> 
* 🌐 <a href="https://wpaichatbot.com" rel="nofollow ugc">Official Website</a> 
* 📧 <a href="mailto:support@wpaichatbot.com" rel="nofollow ugc">Email Support</a>
<h3>Privacy & Data</h3>
Your Data, Your Control: 
– All chat conversations are stored locally in your WordPress database 
– No data is sent to external services except AI providers (OpenAI, Gemini, DeepSeek, Claude, Grok, or Open Router) for response generation 
– You have complete control over data retention and deletion policies 
– GDPR-compliant data handling with export and erasure capabilities 
– User data is handled according to WordPress privacy standards
<h3>Upgrade to Pro</h3>
⭐ The Pro version includes advanced features:
<ul>
<li>💬 Native live agent – Hand off chats to your team through the WordPress-native live agent experience (mobile-optimized PWA)</li>
<li>🛒 WooCommerce integration – Shopping assistance, product recommendations, cart and order support tied to your store</li>
<li>🎨 White Label Branding – Custom logos and icons for chatbot and AI agent</li>
<li>⚡ Conversational Forms (Pro) – Attachment and date fields; custom webhooks; multiple notification destinations delivered together</li>
<li>🧩 Chatbot & Prompt Blocks – Gutenberg integration for inline chat and prompt inputs</li>
<li>🎯 Premium Widgets – Advanced UI components and interactive elements</li>
</ul>
<a href="https://wpaichatbot.com/pricing" rel="nofollow ugc">Learn more about Pro features</a>


This plugin is a simple yet effective approach to creating an AI chatbot on your website. Utilizing the various AI API's is an excellent and low cost method to achieving a simple chatbot experience. When the AI doesn't have enough context to answer the questions, site visitors can generate an email through the Actions available in the plugin settings. 



Perfect for agencies that would like to implement a lightweight solution for their clients - which is exactly what I'm planning to do on as many client sites as possible. The developers behind the plugin are extremely professional and provide excellent support as well. 


Excellent and Competitive AI Chatbot Plugin

AI Chatbot for customer support automation and lead generation. Train on unlimited site content, PDFs, FAQs, and more.

Aqoiy – AI & Human Customer Support Chatbot vs Limb AI Chatbot